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Question

Possible to still run Photoshop CC 2018?

Forum|Forum|1 year ago
December 4, 2024
8 replies
2701 views

I have an old Mac (OS X) with Photoshop CC 2018. It won't let me open the program anymore. Application Manager tells me I'm at the end of my free trial and won't connect me to my current paid subscription. I've had no problem running it until 2 weeks ago for some reason. Any fixes?

macOS

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Jeff Arola

Community Expert

See if anything on this Adobe KB works:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

gentile2976Author

Participating Frequently

Tried them all. Nothing worked.

Jeff Arola

Community Expert

It might be worth checking your M1 MacBook Pro and see if the subscription still works on that or checking your Adobe account and making sure your subscription is still active with no issues.

gentile2976Author

Participating Frequently

I checked my M1 MacBook Pro and the subscription still work OK. I tried signing in and out on both machines. Still no luck on launching Photoshop CC from my old Mac. Still thinks it's an expired Trial Version, but my Creative Cloud app still shows the old versions.

gentile2976Author

Participating Frequently

I think the only way to get it to work is somehow disabling the Adobe Application Manager because it doesn't want to recognize the new subscription.

Jeff Arola

Community Expert

Are you using your subscription on other Macs with newer Adobe applications?

gentile2976Author

Participating Frequently

Yes I've used my subscription on a M1 MacBook Pro where I'm able to open the latest versions.

gentile2976Author

Participating Frequently

The MacBook is used for work. My home Mac Desktop from 2008 is where I'm trying to use Photoshop CC, which was allowing me to do so until 2 weeks ago, around the same time I renewed my subscription. Then the program began recognizing itself as a trial version.

Jeff Arola

Community Expert

You want the OOBE folder in your User Library.

Click on your desktop, then while clicking on the Go menu press the Option key and you'll see Library listed, that's your User Library.

gentile2976Author

Participating Frequently

OK I found the opm.db file, changed it to opm_old.db, but when I try to launch Photoshop CC, a new opm.db file is created and I get the same Adobe Application Manager dialog box saying no subscription found.

Jeff Arola

Community Expert

Try renaming the opm.db file by going to:

Macintosh HD/User/UserName/Library/Application Support/Adobe/OOBE folder

and rename the opm.db file to opm_old.db

then check and see if your able to license Photoshop CC 2018.

gentile2976Author

Participating Frequently

The OOBE folder doesn't have a opm.db file, only an alias for PDApp which links to Adobe Application Manager.

Jeff Arola

Community Expert

Does the Application Manager dialog have a License This Software button and if so what happens when clicking on that?

gentile2976Author

Participating Frequently

Yes the License This Software button shows up. When I click on it, it asks me to Sign In using my Adobe ID (my email address) which I do. Then it gives me a dialoge box saying it couldn't find a subscription associated with that ID, even though I do have a current paid subscription using that ID, but somehow it doesn't recognize it. It then forces me to QUIT. An option to purchase a new subscription leads to an inactive Adobe web page.

Jeff Arola

Community Expert

Have you tried opening the Adobe Creative Cloud Desktop application and Signing Out/In?

gentile2976Author

Participating Frequently

Yes I tried that. Didn't work. It still thinks my copy is an expired trial version. Is there a hack to disable the Application Manager that generates that message?

Jeff Arola

Community Expert

What version of Mac OS X are you using?

Do you have the Adobe Creative Cloud Desktop application installed?

Applications/Adobe Creative Cloud/Adobe Creative Cloud

gentile2976Author

Participating Frequently

OS X 10.11.6 El Capitan. And yes I have the Adobe Creative Cloud Desktop application installed.

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