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jenna91780938
jenna91780938
Participant
October 20, 2020
Question

Preference File Issues - Please help!

  • October 20, 2020
  • 1 reply
  • 202 views

I have read and tried a few solutions from the forums but nothing has worked so far. Can anyone help me?

 

I am running cs5 on a PC. I know it's old, but it's what I've got to work with! The program has been working perfectly fine all week. Tonight when I tried to open photoshop, I got 2 errors:

 

"Could not load actions because an unexpected end of file was encountered"

Then

 

"Could not initialize Photoshop because the Preferences File was invalid (it has been deleted)"

 

When I try to go to the App Data file or find settings in my C drive, it does not appear to be there?? 

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    October 20, 2020

    Hi

    What operating system are you using, the appdata data folder is normally hidden by default, you need to enable this option to see it

    Also have you have seen this thread

    https://community.adobe.com/t5/photoshop/preferences-file-was-invalid/td-p/4332042?page=1

      jenna91780938
      jenna91780938Author
      Participant
      October 20, 2020

      Thank you so much for taking the time to reply Ged! That was exactly the help I needed. Every solution I found required me to delete a folder that didn't seem to exist on my computer, and the simple fix you gave above allowed me to find the folder and resolve the issue. I really appreciate your help!

      A
      Anonymous
      October 21, 2020

      You're welcome 🙂

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