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Print problems after update to Mac OS Big Sur 11.6.2

Forum|Forum|4 years ago
December 16, 2021
22 replies
20412 views

After the latest update from Mac OS Big Sur to version 11.6.2, I encounter a strange printing problem when sending an image from Photoshop to the Epson PSC 700 printer. If I select "Photoshop manages colours", the printer dialogue box won't open and the file won't print. If I select Printer manages colours the file will print, but the colours are off.

I've already uninstalled and deleted all printer stuff and installed the driver again and made sure not ot select the airprint version. I've also installed Photoshop again and did a reset of the preferences. Nothing solved the problem. I wonder if anyone else has experienced this weird problem and found a solution.

I would be very grateful.

Thanks in advance!

macOS

This topic has been closed for replies.

Correct answer daniell19215538

Good news, after the update to Big Sur 11.6.5 the issue is finally resolved (hope it will not come back at the next update).

After the update to 11..6.5, I delete my Epson 3880 from the printer list and re-install the printer driver then add the printer in the printer list again. All the profile come back like before in Lightromm and photoshop.

J

jeffhenny

Known Participant

Hello Everyone....

I am back! After trying everything myself I found a system of trial and error and think I have a solution!

A friend of mine has the same printer as me, the SC P800...

I went over to his studio, dropped him a file and he printed how we both have done for ages and on his system it still looked crap and the same as my printers results, was happy that took a software bug on my end being a problem.....

Tried another file and same result....

He doesnt usually use Epson papers so we tried printing one of the images on another brands paper with a custom profile he had made and boom, it looked great! Not perfect, but I am not after perfect just something that looks remotly like my screen...

I borrowed his calibrator and made a profile for the Epson Luster paper I use and the results are much better again not perfect but much better and viewable.

Although it was a bit of work I am at least able to use my printer...

My answer is I believe Epson profiles are broken and sh*t at the moment and that is my solution.

I am going to be calling them and complaining as I wasted much ink and paper for this solution...

Thank you for all your help! I am good for the moment.

NB, colourmanagement

Community Expert

macOS Big Sur problems - is this issue now fixed? Hope so - Users are reporting that the update to macOS 11.6.5 fixes the print issues.

History:

There is apparently a bug in macOS Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to macOS Monterey, personally, I'd be more likely to go back a version rather than jumping into a new macOS version so soon after release.

Sadly this bug appeared to still be present in macOS 11.6.3, according to users here who have made that upgrade.

Some users have reported positive results in macOS Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

T

thomasnash

Known Participant

When you say you have removed and reinstalled Epson driver ... be very careful with the Epson web page where you get the driver. The "detected" computer and OS dialog pulldown menu DOES NOT WORK CORRECTLY and may think you are on a different computer and OS than you are. This caused me 2 weeks of struggle. No matter what it says about detected, select the dialog and scroll down or up until you have the right OS and computer. Then go to the download options and get your driver.

I was getting driver 10.33, but needed 10.85 and that made a huge color difference. So be warned!

T

thomasnash

Known Participant

Oh, I forgot to say, but do not forgot to click GO after scrolling through dialog menu and getting to your computer and OS. Otherwise you will still be on the wrong one that was "detected" incorrectly.

Epson really ought to correct this mess, a definite web page bug.

R

rockpowered

Participating Frequently

After the latest update to 11.6.5 I can confirm the print settings dialouge now once again fucntions. I have not tried a calibrated print yet but maybe others will pass on if this is indeed a resolution to the problem

J

jeffhenny

Known Participant

Hello,

I have been having a lot of issues printing on my P800 through PS CC using Big Sur, I am updated to the most current version....

For years I had been printing great almost perfect prints at the touch of a button.

Now my prints are magenta and flat, I have tried every way of printing through PS and have tried options but not finding that ease I used to have printing with my P800.

Wondering if you guys think that updating to Monterray will solve this for me?

I never had issues with profiles not showing up or anything like that, but just seeming like they were never attaching when I press print. Even the PS print preview would look much different then my file.

Today I was on with someone from Adobe for over an hour and they had no solution.

I have deleted and added printers profiles so many times already.

From what I have read a update to Monterrey and readding my printer may fix this? Any help here.

ITS DRIVING ME CRAZY and making my printer useless....

THANK YOU

J

Jackve6a

Known Participant

This problem has not been managed well by either Apple or Adobe. I first ran into it with my iMac last December as did many others. That was after a Big Sur update. What happened is that the Epson ICC profiles went missing when printing with Photoshop into my Epson 3880 printer and I couldn't even get into my Epson printer driver from Photoshop. I noticed that people who had upgraded to Monterey did not seem to be having a problem, so that's what I did and everything started working again as it was suppose to.

In the latter part of December I purchased a new P900. Initially, everything worked fine. Then Apple posted an update to Monterey and, wham, the whole missing Epson profile thing hit again. I worked at going back a version, but the Apple people I talked to were no help at all, unless I was willing to erase my drive and start from scratch again. Thankfull, I didn't go that far, because a week later up came Apple with yet another revision and miraculously everything worked again. However, that was after I reinistalled the Epson driver for the P900. I now have a Mac Studio and thought my problems were all gone, but last week it happened again after an Apple update. This time I reinstalled the Epson drivers again and that seemed to fix things.

To answer your question directly, I recommend that you leave Big Sur and move to Monterey, providing your Mac will take the upgrade.

I also want to be sure you understand how to properly reinstal your Epson driver, so I'll go over that now.

First, go to this Epson link and print out the instructions. https://epson.com/Support/wa00350

Follow what they say exactly. You do have to uninstall the drivers before reinstalling them. When you get to the point where you need to get the Epson drivers for your P800 go to this Epson support page: https://epson.com/Support/Printers/Professional-Imaging-Printers/SureColor-Series/Epson-SureColor-P800/s/SPT_SCP800SE

Be careful. When you see where the Operating System is listed, it will be macOS 10.15.x (detected). That so called 'detected' doesn't work. You need to click on that and go to the correct macOS for your computer. Then make sure you click on GO.

You can then downlod the Drivers and Utilities Combo Package Installer. The instructions given are very good so you can just follow them. [Note: I connect my P900 with a USB connection. I don't know what you use, but they explain that carefully, so you can make the right selection.]

When you uninstall the Epson drivers initially, that action will uninstall any other Epson printers you have, so you'll have to go to the proper Epson support page for those printer(s) and reinstall them as well.

I used to just go to the support page and reinstall the drivers, but that never worked. It wasn't until I came across the Uninstall/Install support page that I had success.

I hope this works for you. All of us that dealt with this problem starting in December 2021 know that this problem is caused by some updates to the macOS, not Adobe or Epson.

By the way, I did try to print for a time by selecting the CONTROLLED BY PRINTER in the Photoshop printer page and then used ColorSync directly to get the right profile. I didn't find that convenient nor did I find the results consistant.

Cheers,

Jack

Wee Jacky.

D

daniell19215538Correct answer

Participating Frequently

Good news, after the update to Big Sur 11.6.5 the issue is finally resolved (hope it will not come back at the next update).

After the update to 11..6.5, I delete my Epson 3880 from the printer list and re-install the printer driver then add the printer in the printer list again. All the profile come back like before in Lightromm and photoshop.

NB, colourmanagement

Community Expert

Daniell, thanks for posting the update about Mac OS 11.6.5, this will help a lot of other users.

Perhaps you'd let us know whether the profiled prints seem accurate now you've updated?

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

LoveToFrame

Participant

Everytime my mac updates it totally knocks the colours when printing on my canon pro 4000.

After lots of investigating the solution is to uninstall all printers and reinstall the drivers.

Works everytime

P.S

I turn off auto updates so i know when and whats needed

Russ

annm88056885

Participating Frequently

I had the exact same problem with my Epson p800. Subsequent updates to Big Sur fixed nothing. After a lot of research and trouble, it appears to me that the only options for fixing this are upgrading to Monterey if your hardware supports it, or downgrading to Big Sur 11.6.1 if it doesn't.

My mac is too old to upgrade to Monterey, unfortunately... so I backed up all the data and did a clean reinstall of the original OS (Mavericks, in my case, as my machine is old), then upgraded back to Big Sur 11.6.1. All is back to normal and I can print with color management again. Yay... success!

As for what I did that didn't work (and that you probably shouldn't waste your time with if you're still grappling with the same issue): Updating printer drivers did nothing. I contacted Epson, but it's not a printer problem (but they were nice and explained why in a helpful way). Epson sent me back to Adobe. Various strategies for holding down the space bar, etc when printing that are commonly suggested did nothing. Contacting Adobe tech support not only fixed nothing, but caused other problems. The Adobe tech didn't know about the issue with the mac OS (how can Adobe not know this? we're discussing it in their forum right now and it's clearly documented!), and did that thing where I shared my screen and the tech could control it. He deleted preference files, which didn't fix the problem, but instead caused new errors when using all Adobe products from that point forward AND all MS Office software. No idea which system files got deleted by Adobe online tech support in this process, but they were clearly important and should not have been deleted. So, don't trust Adobe to know what they are doing here - the online tech support cannot help you and may make things worse. In the end, I reformatted my hard drive and that fixed not only the printing issue, but restored the rest of my system files that Adobe tech support screwed up. Well. I expected more from you, Adobe. Really. Even if you can't fix what's wrong, please don't mess up the rest of my computer in the process of fumbling about for solutions. Sigh.

The printing problem, of course, is due to the Apple OS, and not Adobe... but it took a while to figure that out. Huge THANKS all of you who posted here before me and provided enough information for me to understand what the cause for the printing issue is and to know what to do to fix it: clean reinstall of the OS, but no upgrades beyond 11.6.1, unless you can jump to Monterey. Now I'm up and running and printing from Photoshop with color managed output again.

annm88056885

Participating Frequently

Just wanted to add (to my post above) that if you have a time machine backup, you can back up your OS that way and spare yourself the pain of a clean reinstall of your system to back up to something before Big Sur 11.16.2

So your options for fixing this problem are:

1) upgrade to Monterey

2) downgrade to Big Sur 11.6.1 (either with Time Machine, or a clean reinstall of the OS)

In order to reinstall the OS with an older version, start up the mac in Recovery Mode (use Shift-Option-Command-R during startup) to be offered the macOS that came with your Mac, or the closest version still available... then upgrade, but not as far as the version that causes all the printing problems (stop before 11.6.2!).

Or give up on having with color managed output from Photoshop anymore, but who would want that?

Richards Gallery

Known Participant

Since I've been having many of the same problems I've been following this thread avidly but today I came across another thread here that has been a big help to me.

I'm running OSX 11.6.4 and PS 23.1.1 and have been getting unprofiled prints when using Hahnemuhle German Etching and 'Print Settings' unavailable when I try to use a Canson Infinity ICC profile.

Following the experience of Chris in the other thread I verified and repaired my profiles using the Mac Colorsync app (see here) and the the result was good and bad.

The bad is that it has made no difference to the Canson/Print Settings problem.

The good is that I have now made two prints onto Hahnemuhle German Etching that are just as I would want them to be.

Hope this helps

C

Chipperr

Participating Frequently

Following the Big Sur update, "Print Settings" behaves for most of the papers I use on my Epson P900 with the exception of Epson Premium Luster. Has anyone else who prints on Premium Luster tried a substisute profile with any success? I could really use a workaround for this paper. Thank you.

NB, colourmanagement

Community Expert

Chipperr

try Epson Premium SemiGloss profile

are you using Photoshop manages color? [I normally recommend that]

In this case, though, maybe try printer manages color and choose the right media, Epson then uses its ICC profile in the background. Might be an OK temp workaround?

You COULD convert to the printer profile in Photoshop but then to use that file without any colour management you'd have to print from Adobe's Color Print Utility [which is, unfortunately, not super well implemented]

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: Co-Author: Getting Colour Right
google me "neil barstow colourmanagement" for lots of free articles on colour management

R

rockpowered

Participating Frequently

I'm not sure how this post was marked as having the correct answer. Apple breaking a subsytem with a security patch and the best answer is to upgrade into new hardware for the latest iteration of OSX. How about it's a bug and buying new things to replace systems that are not obselete is not the correct answer to solve a bug introduced in a patch

Kevin Stohlmeyer

Community Expert

@rockpowered No one forces users to upgrade. You can always downgrade your OS install and install an earlier version of PS if your machine can't upgrade to the afforemention Monterey to resolve the issue. I doubt Apple is going to back out a security patch to an old OS because an upgrade bricked a peripheral (printer).

Looking at the Apple forums, the only consistent answer is to upgrade to Monterey to resolve the Epson driver issue.

However - I do see Epson has released some new driver/utility combos since the thread was started. Perhaps checking for updates may lend some wins.

J

Jackve6a

Known Participant

Kevin, I agree with your first point.....I think the word 'force' was probably not the right word to use.

In my case, I guess it would be better to say that, given where I want to be with my use of Photoshop and my P900 printer and that I don't want to lose the secruity that updates bring, I had no choice but to move forward to Monterey. Moving back to older macOS would not meet my security criteria. Now, if my computer would not take the upgrade to Monterey I would have been in an undesirable position and would have definitely moved to by a new iMac, which I'm planning on doing anyway, but want the M1 version that still has to be released. I certainly wouldn't have been 'forced' to do that, but it was a decision I would have had to make, given my personal requirements.

The good part of the whole thing is that I'm completely pleased with Monterey and doubly pleased that all my printing with Photoshop is the way it was back in the Fall with my old 3880 printer. I have an added bonus that my P900 does a great job of printing. I also now know that my 3880 was showing its age and is why I was having trouble with skin tones in my portraiture work. My 3880 is still very useful to those doing landscape photography. I made a print a few weeks ago and it is sharp and has the correct tones for a winter scene that I made.

Jack

Wee Jacky.

J

Jackve6a

Known Participant

I thought it important to let you know that I've solved my printing problem and I wanted to let you know what I did.

First, although my most recent exploratory discussion with an Apple senior advisor was good and was suppose to result in him calling me back with a report from engineering, he and I haven't yet connected. Unfortunately I didn't time my availability correctly and when he called, I wasn't at home. I called back and was told by another senior advisor that I spoke to that he would give me an email I could use to send a note back to be posted in the case file. He said they are no longer notified when there is a message from a client, but normally senior advisors check their open cases to see if there is anything there for them. I've written two other emails to say that I do want to talk to him. Unfortunately, to date, I've heard nothing.

Now, about my solution.

I ended up talking to two other users who live in my city and who have the P900 and a Mac. One person's Mac was of a similar vintage to mine. I guess I should have put out this feeler a month or so ago. Anyway, the both had similar problems to mine and couldn't get a solution when runing Big Sur. Yes, it was that update to Big Sur in August and then November that ruined the printing operation for them as well. They, like me, didn't want to go to Monterey right away (like me...on principle, until the bugs were sorted out), but they finally gave up on Big Sur and did the upgrade. From then on, everything was back to normal and worked fine for them. That was all the evidence I needed. Early last week I took my other Mac, a little MacBook (the one Apple doesn't make anymore..darn it) that is running Monterey and loaded Photoshop 2022 and the Epson Printer Driver for the P900. Voila, everything worked perfectly. Then I upgraded my iMac, reloaded everything and got the same results....everything works the way it is suppose to and the prints are marvelous. I think the ICC profiles are better done than for my old 3880. I see this in skin colour and tones. My old 3880 still printed landscapes perfectly, but required some fiddling around to get skin tones to print properly.

Now, an opinion on the support Apple tried to provide. It is clear that the number of Mac users who suffered similar problems to me was not a small number. I don't see how Apple could not have noticed the number of users with this problem. They must have their threshold of notification set too high or something like that. The other thing that might be going on is that the solution meant a significant bit of work in Big Sur and they didn't want to spend the money on that when they had everything working on Monterey. By not admitting to the problem users would be driven to upgrad to Monterey and, if their computers were too old and not compatible with Monterey, would be driven to buy a new computer. I know that is cynical, but it seems quite possible to me.

I never did contact Adobe about this problem and the response I got from Epson didn't offer any intelligent reasons why the problem existed on my computer. However, it turns out that Epson's cursory response was probably appropriate, now that I know where the problem was.

So, now I'm living with a 'late 2015 iMac' that is at the bottom of the compatibility list for Monterey and I don't think it will be able to handle another upgrade of operating system to the Mac. Hopefully, the new larger (27") iMac will be released in the next few months. I've been looking forward to getting one of those since last Spring and have been saving my money, which, by the way, is burning a hole in my pocket and I have to keep ignoring my 'technolust' inclinations to buy other goodies. I'm certain with the reduced availability of chips and our inflation, the price on the new iMac will be higher than we're use to.

Thank you to everone on this support community item. You gave me hope.

Regards,

Jack

Wee Jacky.

D

DaveJCummings

Community Expert

I'm glad you were able to find a solution. I know since updating to my M1 Macbook and especially after updating to Monterey, my Epson printer would act like its not working initially when scanning artwork, creating some frustration, but then all of a sudden it works. I think in my case, Epson probably hasn't optimized their drivers all the way for the M1 environment. I could be completely wrong though.

NB, colourmanagement

Community Expert

Seems like Mac OSX Big Sur 11.6.2 has a bug that affects print profile use, you'll need to await Apple's fix

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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