Print problems after update to Mac OS Big Sur 11.6.2

[Anne_49BB]

After the latest update from Mac OS Big Sur to version 11.6.2, I encounter a strange printing problem when sending an image from Photoshop to the Epson PSC 700 printer. If I select "Photoshop manages colours", the printer dialogue box won't open and the file won't print. If I select Printer manages colours the file will print, but the colours are off.

I've already uninstalled and deleted all printer stuff and installed the driver again and made sure not ot select the airprint version. I've also installed Photoshop again and did a reset of the preferences. Nothing solved the problem. I wonder if anyone else has experienced this weird problem and found a solution.

I would be very grateful. 

Thanks in advance!

[Kevin Stohlmeyer]

Try this - hold the space bar when you open the print dialog box to reset the preferences for printing.

[Anne_49BB]

Thank you so much, Kevin! I tried that solution, but it didn't solve the problem. I guess I've got a little closer to the possible problem though. Files do print with in the "Photoshop manages colours" mode, when I choose one of the standard colour profiles that come with Adobe, but they won't print with the specific EPSON and Hahnemühle ICC profiles.

[NB, colourmanagement]

"Files do print with in the "Photoshop manages colours" mode, when I choose one of the standard colour profiles that come with Adobe, but they won't print with the specific EPSON and Hahnemühle ICC profiles." 

that is SO strange, please keep us informed if/when you get a fix?

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

[Anne_49BB]

Thank you so much! There's lot's of information on Neil Barstow's website. My printer worked fine though before the last upgrade of Big Sur and now colourmanagement doesn't work any more and when I print without colourmanagement colour images can turn out quite strange.

B.t.w. You mentioned a blue reply button at the top of the page, but I don't see one.

[NB, colourmanagement]

Hi Anne,

I'm pleased you like my website info

that blue button is at the base of the first message:

see below

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

[Michael Lenticular]

I have the exact same problem although I'm using an Epson 4900. I can print from Affinty Photo and Microsoft Word just fine, but not from Photoshop. Like you I deleted and reloaded both Photoshop and the Epson driver. I found a "band aid" work around, but not a solution. In the Photoshop Print Settings Dialog Box, pick Printer Manages Color. Then hit the print button. In Print settings, under Color Matching, choose ColorSync. In that same window, use the drop down to choose your profile.

I'm not sure if this is an Apple, Adobe, or Epson issue, but something has changed with the last OS update.

[Michael Lenticular]

I have the same problem:
https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2022-23-1-0-printing-error-...

[Anne_49BB]

I found a workaround that works relatively well for B&W images. I now use the Epson Print Layout utility which lets me choose the paper profiles provided by Epson. I choose the setting closest to the paper I use. The quality is acceptable, but not what it used to be. There is no possibility for colourmanagement however, so that issue still isn't solved. It seems colourmanagement doesn't work at all. There is no change in colours whatever profile I choose. This used to work fine before the last Mac OS Big Sur Update.

[Michael Lenticular]

I found a work around that does work with color files - manage color in the Epson driver instead of the Photoshop print dialog. In the Epson driver select ColorSync and your custom profile. Hopefully Apple & Adobe can get this fixed.

[NB, colourmanagement]

Anne,

"Files do print with in the "Photoshop manages colours" mode, when I choose one of the standard colour profiles that come with Adobe, but they won't print with the specific EPSON and Hahnemühle ICC profiles."

is it that the EPSON and Hahnemühle ICC profiles are not listed under "Photoshop Manages Color"?

If so I can help you fix that

IF you see listed and select the profile you want and, after doing so, the printer simply does not work that’s a strange one.

Regards, Neil Barstow :: Apple Solutions Expert :: Colour Management Specialist
www.colourmanagement.net/ +44 (0) 1273-774-704 +44 (0) 7778-160-201

[Anne_49BB]

@Michael Lenticular  Thank you so much, Michael! Setting the colour profile in the Epson printer driver dialog box is sure worth a try. I'll try it with the next print. But I hope with you this issue gets solved soon. I feels like having to go around the block to arrive next door.

[Mike_Gondek]

Download the latest driver for your printer

Use Adobe Bridge to Sync the color settings between all your apps.

Adobe Bridge

Edit >> Color Settings

If colors are not synced shoose which worklfow you want. If they are synced you are good.

[Michael Lenticular]

I am using the latest driver and even removed it and re-installed. Same issue as before.

I just double checked and my Bridge Color settings are all in sync.

I think this is an Apple OS upgrade issue that is causing issues in Photoshop's Color Managed workflow.

[daniell19215538]

I have the same issue with my Epson 3880 since the Big Sur update 11.6.2

There was a security change in CorlorSync with the update to Mac Os 11.6.2.

Maybe this is why some of the profiles are not used by Colorsync anymore.

ColorSync

Available for: macOS Big Sur

Impact: Processing a maliciously crafted image may lead to arbitrary code execution

Description: A memory corruption issue in the processing of ICC profiles was addressed with improved input validation. 

CVE-2021-30942: Mateusz Jurczyk of Google Project Zero

[Kevin Stohlmeyer]

Some of these "latest drivers" for Epson are from 2020 or earlier. It could be either your updated OS or your Photoshop version which is newer than the "latest drivers". Either way, not seeing a recent driver update is usually an indication that Epson is moving on to supporting newer models.

What is the release date for your drivers?

[Michael Lenticular]

I'm using the latest driver from their web site. (December 2020). I though I had mentyioned that earlier. Thanks.

[rockpowered]

I'm having the exact same problem. Custom icc profiles make the printer setting dialog go away. It happened right after the update. No managed color flow anymore. I am willing to bet this is a permissions issue due to a security change

[NB, colourmanagement]

Mike, syncing color settings isn't going to help with the OP's issue with printing issues sadly.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Anne_49BB]

Update of my quest to get printing with specific color profiles work again:

I reinstalled Big Sur 11.6.2 to make sure there had not been an issue with the first update. Strange detail: usually the current version of the OS can be reinstalled in recovery mode. Now the only choice was the next version: Monterey. So I had to  reinstall using a bootable device with Big Sur on it.

After that I reinstalled the latest Epson PSC700 printer driver.

My Epson printer specific ICC profiles were not available in the Library under Colorsync/ profiles. Previous to Big Sur version 11.6.2 I used the method Conrad Chavez describes in his blog to make sure Colorsync can find and use the profiles. Conrad Chavez updated his blogpost to mention this method no longer works after the upgrade to Big Sur 11.6.2. I tried and it did not work. I can see the ICC profiles in Photoshop, but not use them. The same issue as in my initial post. So I'm back to square one. Still I'll add the link to the blogpost so you can check it for new updates.

https://blog.conradchavez.com/2020/11/22/printer-profiles-missing-on-macos-a-permanent-solution/

[NB, colourmanagement]

Perhaps have a look here, where this is covered too

https://community.adobe.com/t5/photoshop-ecosystem-discussions/cannot-print-to-3880-using-ps-manages...

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Anne_49BB]

Thanks for the link, Neil! I checked it out. Seems more and more people are reporting printing problems after the Big Sur 11.6.2 upgrade. Perhaps upgrading to Mac OS Monterey will solve the issue. So it seems after reading some of the reactions. Downgrading to BS 11.6.1 wasn't possible.

[rockpowered]

I'm going to suggest people submit a a bug report (feedback app) on specifically Mention Big Sur 11.6.2 and colorsync and icc profiles. I did that and I saw that zero people had reported the proble. Light a fire under Apple to correct this. I can't update to Montogomery as my machine is not eligble and I'm sure many are in the same boat.

[TheDigitalDog]

You should be able to downgrade to 11.6.1 if you can't upgrade to 12.1. The bottom line here is, 11.6.2 is what causes these issues and waiting for a fix may not be possible.

https://www.gottabemobile.com/5-things-to-know-about-the-macos-big-sur-11-6-1-update/#macOS-Big-Sur-...

And:

https://appleinsider.com/articles/21/12/03/how-to-download-an-old-macos-installer?utm_medium=rss

The instructions for downgrading should work with that newer dot release with Time Machine.

[Anne_49BB]

Thank you so much for the additional information. I did try to go back to Big Sur 11.6.1 using Time Machine, but I got the message this was not possible and I first had to install the OS, then choose which files and application to restore from Time Machine. And the only OS I could install was not Big Sur 11.6.1, but Monterey. When making a bootable installer, you can go back to an earlier OS, but not to an earlier versions of an OS as far as I could find out. As my Mac has an M1 chip, there is no way I can go back further than Big Sur. If you own an Intell powered machine, it's possible to go back to an older OS.