Print size stuck at letter sized paper. Won't print larger.

Report · Jan 08, 2018

I have a serious problem that have presented itself out of the blue.
When trying to change paper size for print I can change it in printer control panel by clicking Print Settings button, however, after applying changes and going back to Photoshop print window, size stays the same and my image shows cropped. Changing layout between vertical and horizontal also does nothing, picture won't even budge. It's like Photoshop refuses to talk with printer altogether, even though rest of computer seems to get along just fine with it
I haven't used this printer in a while, but it worked fine before with PS CC.
I've established it prints fine from HP Instant Print app for example, but I don't get the same degree of control over color there as I do in Photoshop.
I have a different printer capable of printing in sizes up to 11x17 (Canon iR5235ADV) and PS changes print area size for this one just fine.

Edit:
Now I've found out that after switching to Canon printer to see if sizes will scale, when going back and selecting T790 from printer list and clicking Print Settings PS will bring up Canon ir5235 print setting window. I am at loss for words....

Printer: HP DJ T790
PC:
Windows 10 (Fall Creators update installed few days ago)
Latest HP driver for printer
i73770K
32GB RAM

Report · Jan 08, 2018

Try to re install the printer drivers might help.

Based on my experience I update and reinstall the drivers more than I want to get the correct print.

Chana

Report · Jan 08, 2018

Sorry, should mention.
Already tried that. Uninstalled the drivers, completely removed the printer from Devices. Re-installed.
Also tried different USB ports.
Just downloaded trial of CS5. Will see if that will help. Would not be surprised if it prints normally. CC seems to be a heap of trouble. Specialized at giving grief on regular basis.

Report · Jan 08, 2018

The Photoshop Print dialog has its own programming calls, it's not the same the standard OS print dialog that your other programs use.

This is a guide to troubleshooting it. Troubleshoot Photoshop printing problems

Report · Jan 08, 2018

Well it's not like I used some outside options. I click Print Settings IN photoshop.
Other applications still print. I tried that spacebar thing though to reset print settings. Yeah made it even worse, now still stuck at letter size and every time I click on Print settings it gives me dialogue for Canon printer.
Rest of this tutorial does not address any of my problems.

Report · Jan 08, 2018

Ok. I've gone as far as I safely can.

You can contact Canon about this printer model and see what they know.

You can Contact Customer Care and see what they can do. Keep your case number.

If you do not get it taken care of there, report back here. I'll see if I can get an Adobe Employee and they can review the chat log tied to your case number.

CAUTION: There are ordinary forum members who pose as Adobe Support Employees to trick you via Private Message or Skype into revealing your login details or other private information. Do not respond and report them.

That is why posting business or private information is not allowed here.

Report · Jan 08, 2018

"You can contact Canon about this printer model and see what they know."
Please re-read posts carefully. This problem does not relate to Canon printer.

Also, I cannot contact Adobe, only gives me option to go to forums, not to mention that in help centre I don't even have the option to select help with Photoshop, only Illustrator, which I don't own...

Report · Jan 08, 2018

Printer: HP DJ T790 Right. You still should check with HP to see if they heard of this and have a workaround.

I was able to check Customer Care and get a Photoshop selection, but I have not noticed before, they now point to the forums.

I'll see if I can get an Employee. It may take a day or two, but I'll put in the call now.

Report · Jan 08, 2018

By the way, could you go into Help > System Info in Photoshop, click on the Copy button and paste your reply (usually Ctrl v) into the forums? It will save a lot of back and forth questions.

Report · Jan 08, 2018

Sure, thanks for helping.

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64

Number of Launches: 118

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

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Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

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Font Preview: Huge

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License Type: Subscription

Serial number: 96040471542189550357

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

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Photoshop scratch has async I/O enabled

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Required plug-ins:

3D Studio 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Accented Edges 19.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.0 - from the file “Filter Gallery.8bf”

Average 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Average.8bf”

Bas Relief 19.0 - from the file “Filter Gallery.8bf”

BMP 19.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.1 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”

Charcoal 19.0 - from the file “Filter Gallery.8bf”

Chrome 19.0 - from the file “Filter Gallery.8bf”

Cineon 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Cineon.8bi”

Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”

Collada 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.0 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.0 - from the file “Filter Gallery.8bf”

Craquelure 19.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.0 - from the file “Filter Gallery.8bf”

Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”

Cutout 19.0 - from the file “Filter Gallery.8bf”

Dark Strokes 19.0 - from the file “Filter Gallery.8bf”

De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”

Dicom 19.0 - from the file “Dicom.8bi”

Difference Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”

Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”

Displace 19.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”

Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Export Color Lookup Tables 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”

Extrude 19.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “FastCore.8bx”

Fibers 19.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.0 - from the file “Filter Gallery.8bf”

Filter Gallery 19.0 - from the file “Filter Gallery.8bf”

Flash 3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Fresco 19.0 - from the file “Filter Gallery.8bf”

Glass 19.0 - from the file “Filter Gallery.8bf”

Glowing Edges 19.0 - from the file “Filter Gallery.8bf”

Google Earth 4 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Grain 19.0 - from the file “Filter Gallery.8bf”

Graphic Pen 19.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”

IGES 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Ink Outlines 19.0 - from the file “Filter Gallery.8bf”

JPEG 2000 19.0 - from the file “JPEG2000.8bi”

Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Lens Blur 19.0 - from the file “Lens Blur.8bf”

Lens Correction 19.0 - from the file “Lens Correction.8bf”

Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”

Liquify 19.0 - from the file “Liquify.8bf”

Matlab Operation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”

Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Measurement Core 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MeasurementCore.8me”

Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”

Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

MMXCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MMXCore.8bx”

Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.0 - from the file “Filter Gallery.8bf”

Note Paper 19.0 - from the file “Filter Gallery.8bf”

NTSC Colors 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”

OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.0 - from the file “Filter Gallery.8bf”

Palette Knife 19.0 - from the file “Filter Gallery.8bf”

Patchwork 19.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”

PCX 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PCX.8bi”

Photocopy 19.0 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”

Pinch 19.0 - from the file “Standard MultiPlugin.8bf”

Pixar 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Pixar.8bi”

Plaster 19.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”

PLY 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PBM.8bi”

Poster Edges 19.0 - from the file “Filter Gallery.8bf”

PRC 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”

Radiance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Radiance.8bi”

Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Render Color Lookup Grid 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”

Reticulation 19.0 - from the file “Filter Gallery.8bf”

Ripple 19.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.0 - from the file “Filter Gallery.8bf”

Save for Web 19.0 - from the file “Save for Web.8be”

ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”

Shake Reduction 19.0 - from the file “Shake Reduction.8bf”

Shear 19.0 - from the file “Standard MultiPlugin.8bf”

Skewness 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.0 - from the file “Filter Gallery.8bf”

Solarize 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Solarize.8bf”

Spaces 19.0 - from the file “Spaces.8li”

Spatter 19.0 - from the file “Filter Gallery.8bf”

Spherize 19.0 - from the file “Standard MultiPlugin.8bf”

Sponge 19.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”

Stained Glass 19.0 - from the file “Filter Gallery.8bf”

Stamp 19.0 - from the file “Filter Gallery.8bf”

Standard Deviation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

STL 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Sumi-e 19.0 - from the file “Filter Gallery.8bf”

Summation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Targa 19.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.0 - from the file “Filter Gallery.8bf”

Tiles 19.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.0 - from the file “Filter Gallery.8bf”

Twirl 19.0 - from the file “Standard MultiPlugin.8bf”

U3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Underpainting 19.0 - from the file “Filter Gallery.8bf”

Vanishing Point 19.0 - from the file “VanishingPoint.8bf”

Variance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Water Paper 19.0 - from the file “Filter Gallery.8bf”

Watercolor 19.0 - from the file “Filter Gallery.8bf”

Wave 19.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

WIA Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WIASupport.8li”

Wind 19.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WBMP.8bi”

ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

New Document 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”

Libraries 2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

Start 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Report · Jan 12, 2018

Hi sebastians,

Sorry that you're unable to change the paper size while printing from Photoshop using your HP DJ T790 printer.

Could you please post a screenshot of the Print menu from Photoshop showing the different paper sizes and the selected paper?

Photoshop gets the list of paper sizes from the driver, and gives the selected size back to the driver. Are you using a custom paper size?

Thanks,

Akash Sharma

Report · Jan 12, 2018

This is what happens. T790 is selected and I get Print Setting dialog for a different printer hooked up to computer.

Report · Jan 15, 2018

Thanks for the update sebastians.

I would recommend installing all the printer drivers on your computer again and install only the HP T790 driver first to check if it still shows the same print menu.

~Akash

Report · Jan 11, 2018

I have asked the concerned team to follow up.

Regards

Rajashree

Adobe Community

Print size stuck at letter sized paper. Won't print larger.

1 Correct answer

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