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MTerrien
Inspiring
October 6, 2023
Question

Printer dialog box won't open

  • October 6, 2023
  • 2 replies
  • 1135 views

When I try to print an old picture the dialog box in Photoshop 2024 won't open and it closes Photoshop. I know it has something to do with my old printer information saved to the old picture. If I could remove the old printer information from the file that would probably fix it. Unfortunately, the instructions of holding the space bar down while clicking File>Print doesn't work. Photoshop just closes when I do that. I also found suggestions for a setting to stop Photoshop from saving Printer Information to a file that doesn't even exist  under File Handling. So, I can't even solve that problem. I don't even understand why Printer Information would need to be saved to the file anyway. I have thousands of files that I cannot print anymore just because I bought a new printer. This is insane. Please, can someone help me?

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    2 replies

    emsartwork
    emsartwork
    Participant
    November 20, 2023

    I'm currently experiencing the exact same issue. When I copy my layers across to a new file it brings up the print dialog box perfectly fine. I've tried rolling back to previous versions of Photoshop too, but still having the same issue. I really don't want to have to make a new save of every single file. I wish I knew how to fix this!!

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    November 30, 2023

    Perhaps try a thorough reset of Photoshop preferences? 

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

    1. Quit Photoshop.

    2. Navigate to Photoshop's Preferences folder.
      macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

       
      Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    4. Open Photoshop.

       New preferences files will be created in their original location.

     

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files. 

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customise per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


       [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

       Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

       https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

       Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions, 

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

     

     

     

     

    It may even be time to reinstall Photoshop. 

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    emsartwork
    emsartwork
    Participant
    December 2, 2023

    Hi! Many thanks for the suggestions. I've tried this mutliple times, both resetting the preferences and reinstalling. I've even tried resetting the preferences each time after closing the application, as well as rolling back and reinstalling previous versions of photoshop. The only thing thats worked so far is making a new save file for all of my designs. It's not so bad since I only have to copy and paste the layers, but still rather inconvenient. Like @Kevin Stohlmeyer stated, it must be something to do with breaking the metadata. Many thanks for your reply and your advice/suggestions!

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 6, 2023

    Hi @MTerrien try copying the image to a new document to break the metadata and see if it allows you to print the new document.

    M
    MTerrienAuthor
    Inspiring
    October 9, 2023

    Thanks. That works but it's going to be intensive because every picture I want to print will recquire this action in order to print it. With the number of files I have I'm going to be doing this forever. Anyway is there a way to stop Photoshop from saving the printer informaation with the picture.?

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