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Printer dialog box won't open

Participant ,
Oct 06, 2023 Oct 06, 2023

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When I try to print an old picture the dialog box in Photoshop 2024 won't open and it closes Photoshop. I know it has something to do with my old printer information saved to the old picture. If I could remove the old printer information from the file that would probably fix it. Unfortunately, the instructions of holding the space bar down while clicking File>Print doesn't work. Photoshop just closes when I do that. I also found suggestions for a setting to stop Photoshop from saving Printer Information to a file that doesn't even exist  under File Handling. So, I can't even solve that problem. I don't even understand why Printer Information would need to be saved to the file anyway. I have thousands of files that I cannot print anymore just because I bought a new printer. This is insane. Please, can someone help me?

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Adobe
Community Expert ,
Oct 06, 2023 Oct 06, 2023

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Hi @MTerrien try copying the image to a new document to break the metadata and see if it allows you to print the new document.

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Participant ,
Oct 08, 2023 Oct 08, 2023

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Thanks. That works but it's going to be intensive because every picture I want to print will recquire this action in order to print it. With the number of files I have I'm going to be doing this forever. Anyway is there a way to stop Photoshop from saving the printer informaation with the picture.?

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New Here ,
Mar 17, 2024 Mar 17, 2024

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Well I switched to a new computer, was trying to print images that I had stored previously, exact same issue, the print dialog wouldn't open and the photoshop elements closed.  I'm a former IT specialist and seeing the issue is from MetaData changes, made me look closer.  Despite rebooting the issue was still there, so I went to my Windows 11 computer under the user folder, I don't use a Mac but I'm sure there is a similiar location.  I went to the AppData Folder 

C:\Users\{your user name}\AppData\Roaming\com.adobe.dunamis   I tried to delete this folder and got a failure.  The system displayed a message the information was in use.  That is where the meta data is displayed!!  C:\Users\{your user name}\AppData\Roaming\com.adobe.dunamis\123e4567-e89b-12d3-a456-426614174004\v1\0\meta_events  I used the system to force the file closed so I could delete it.   I deleted all of the files in the com.adobe.dunamis folder and all of the Adobe related folders as well, likely didn't need to and I'm sure I have to reset all of my preferences, but to me that was a small price to pay.   Launched PSE and now I can print.  Hope this helps.

 

Mary

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New Here ,
Nov 20, 2023 Nov 20, 2023

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I'm currently experiencing the exact same issue. When I copy my layers across to a new file it brings up the print dialog box perfectly fine. I've tried rolling back to previous versions of Photoshop too, but still having the same issue. I really don't want to have to make a new save of every single file. I wish I knew how to fix this!!

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


   [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

   Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

   https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

   In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

   Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
Dec 02, 2023 Dec 02, 2023

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Hi! Many thanks for the suggestions. I've tried this mutliple times, both resetting the preferences and reinstalling. I've even tried resetting the preferences each time after closing the application, as well as rolling back and reinstalling previous versions of photoshop. The only thing thats worked so far is making a new save file for all of my designs. It's not so bad since I only have to copy and paste the layers, but still rather inconvenient. Like @kevin stohlmeyer stated, it must be something to do with breaking the metadata. Many thanks for your reply and your advice/suggestions!

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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@emsartwork there are third party tools that may be able to strip the metadata from the files without having to migrate, but I have not used them so I can't safely recommend and risk your file integrity.

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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@emsartwork thanks for your thanks, much appreciated. How frustrating your issue with metadata!

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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