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perfectdeb
Participant
June 3, 2025
Question

printer error on thermal printer

  • June 3, 2025
  • 2 replies
  • 136 views

i have an ongoing issue with photoshop 25 (26.7.0)
every time i print thermal labels it crashes and i lose what i've been doing.
it works perfectly fine on the Beta version and Photoshop 24 (25.12.3) so i've had to keep both those installations on my computer or i'm unable to print.

i've sent the report to Adobe multiple times with only a response to reset my printer settings, but i have to do it every time and shut down and restart.

Im using windows 11, latest update, ive tried updating photoshop multiple times, the problem is never fixed

there is something wrong with the latest version, how do i get someone to look at it properly
i cant be the only one printing thermal labels from photoshop???

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
June 3, 2025

Hey, @perfectdeb. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share a video of this behavior & the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Try this: 

1 - Remove & reinstall the Printer drivers, set it up as a wired & primary Printer for your machine. 

2 - Press & hold the Shift key when you launch Photoshop to skip loading any plugins. 
2 - Go to File > press & hold the Space key > Print to reset Photoshop's print dialogue specifically. 

 

Let us know how it goes. 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

davescm
Community Expert
davescmCommunity Expert
Community Expert
June 3, 2025

It sounds like you may have some problem settings in your document that are clashing with v26.7. Try holding down the spacebar when selecting print. This clears any print settings stored in the document. Set the print the way you want it and click 'Done', rather than 'Print'. Then save the document file. 

Then you should be able to print as normal.

Dave

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