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Printer Options Missing

Explorer ,
Jul 19, 2024 Jul 19, 2024

Using MacBook Pro 16", my Print dialog box in Photoshop 2024 v 25.9.1 does not have the “Printer Options” with drop down items of Color Matching, Printer Settings, etc. It has been missing for several versions. When I click on “Print Settings” in the dialog box, a Print dialog box opens with a list of items to set as desired (see first screen capture). However a screen capture from a friend who has an older version of Photoshop 2024 v 25.x.x, shows the item I’m missing (see second image). I have an Epson SureColor P800. I have uninstalled and reinstalled it and I have updated the driver and still no luck. How can I get that “Printer Options” item listed in my Print Settings? Would I have uninstall and reinstall Photoshop, and if so, what is best way to do that?

Thank you in advance.

Screenshot 2024-07-15 at 7.48.09 PM.jpgIMG_3663 copy.jpg

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Adobe
Community Expert ,
Jul 22, 2024 Jul 22, 2024

@zopilote2 

Epson / Mac: Add printer, AirPrint issue, here are some notes about Apple’s built in Gimp Print / Gutenprint based printer driver.

Best avoided.  It can print quite differently from the manufacturer's own driver software. 

 

Does the print driver look different? some options have changed?

Are media names the same as previous drivers you've used, e.g.. is 'Premium Luster Photo Paper' mentioned or are the media types just simplified names like matte or gloss? 

 

You'll be aware, I'm sure, that the selected media name in the driver must match the selection made when printing ICC profiling patches, (so the ICC profile and media type selection are linked) . BUT is the media name selected previously actually there in the list?

IF the media names listed differ (and have been simplified) then you are perhaps inadvertently using Apple’s default Gimp/ Gutenprint driver rather than Epson’s own. It's not just a matter of installing Epson driver software, you have to select it too. I do know it's very important to use Epson's own driver software. I tripped over this myself on a client site, the driver looked different and I put it down to an OSX update imposed style - took a while to work that one out.

 

Here's an example of what I'd expect to see in an Epson driver for media name options:

Media options, Epson driver.jpg

 

Can you access print settings in an application other than Photoshop, try Preview?

If not, a thorough purge may be in order, perhaps install drivers (downloaded from Epson) again: 

 

1. Delete all instances of Epson printers from 

System Preferences / Printers & Scanners -or- System Preferences>Print & Fax, whichever you have.

2. Then go to /Library/Printers and trash the whole Epson folder.

3. Delete the Epson LFP Remote Panel (IF you are using that utility).

4. Then go to Epson online and download the printer drivers yourself.

Do not let the Mac install the printer driver for you.

 

There’s one more tripwire - in System Preferences / Printers  - - - , when adding the connected printer

[i.e. click the padlock, enter your password and click the “+” button]

 

Screenshot 2022-02-03 at 09.40.58.jpg

 

- watch out for the “Use" selection - I recommend you do not select "Airprint" there under "use", but, rather, manually set "use” to the printer name, which will then call on the manufacturer’s own software rather than the default Apple driver (that’s based on Gimp Print / Gutenprint, which misses out some printing options such as specific manufacturers media names). 

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Explorer ,
Aug 23, 2024 Aug 23, 2024
LATEST

NB, I apologize for taking so long to respond. I finally was able to follow the instructions and... success!!! Thank you very much!

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