Known Participant

Question

Printer problem after PS v.24.1 update

Forum|Forum|3 years ago
January 16, 2023
16 replies
1582 views

Since PS V.24.1 update, my Epson Sure color printer P-800 prints a mirrored image and in the incorrect position of the paper, unlike what is seen in the print preview. I followed ALL of the Adobe Community suggested fixes. The update had even changed some of my print settings, including switching from photoshop determining printing to printer determining. I also reset my Photoshop preferences. I also reset the printing system etc.; new Epson print drive etc. The final step was to install and reinstall Photoshop. The result was that this did not solve the problem. The printer continues to print as described above.

Mac OS Monterey OS X 12.6.1

Do you have any other proposed solutions?

Thank you,

Nicole Toesca

(Personal information removed by moderator)

macOS

This topic has been closed for replies.

TheDigitalDog

Inspiring

However, the printed image placement on the paper does not match where I place it using the print preview of PS.

That (Print Dialog) hasn't been correctly color-managed and FPO correctly for years and years! Ignore it. I've reported this for years (for Adobe, since prior to Dave P. retiring), and it's never been fixed.

Soft proof outside the Print dialog, that works.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

N

nfjtAuthor

Known Participant

Thank you for the recommendation. I will try that. Sorry I did not see your post earlier.

N

nfjtAuthor

Known Participant

Hi Cory et al,

The color issue went away. However, the printed image placement on the paper does not match where I place it using the print preview of PS. I developed a schematic workaround (pls see attachment 1 for illustration of the problem), but I should not have to work in a way that slows my workflow down. The image itself is flipped upside down when printing as well. The direction of the paper fed vertically into the paper is given by the little arrow on top.

I use a color profile for the monitor using color munki. I use the appropriate manufacturer paper profiles and have Photoshop determine the colors.

The printer driver for Epson P-800 is 12.6x.

PS is v 24.1.0

No, I have not done the very recent update to PS 2023. I am fearful that I will end up with a worse problem that will stop me from printing.

Screenshot info is contained in attachments 2-7

Hope this helps.

Thank you,

nfjt

N

nfjtAuthor

Known Participant

I may have used gmail from the link in one of the community messages.
Sorry.

I will try again.

nfjt

N

nfjtAuthor

Known Participant

I can't remember.

I will try again.

PECourtejoie

Community Expert

Hi, you can do two things to help us help you, first: please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

Also can you try installing a previous version from the Creative Cloud application: https://helpx.adobe.com/download-install/using/install-previous-version.html and tell us if it fixes your issue?

davescm

Community Expert

@nfjt There are no attachments to your post. Did you use the online posting box to attach them or did you send via email (in which case they would not appear here)

Dave

N

nfjtAuthor

Known Participant

Hi Cory,

The color issue went away. However, the printed image placement on the
paper does not match where I place it using the print preview of PS. I
developed a schematic workaround (pls see attachment 1 for illustration of
the problem), but I should not have to work in a way that slows my workflow
down. The image itself is flipped upside down when printing as well. The
direction of the paper fed vertically into the paper is given by the little
arrow on top.

I use a color profile for the monitor using color munki. I use the
appropriate manufacturer paper profiles and have Photoshop determine the
colors.
The printer driver for Epson P-800 is 12.6x.

No, I have not done the very recent update to PS 2023. I am fearful that I
will end up with a worse problem that will stop me from printing.

Screenshot info is contained in attachments 2-5.

Hope this helps.

Thank you,

Nfjt