Skip to main content
Known Participant
September 9, 2023
Answered

Printing from photoshop CS 5

  • September 9, 2023
  • 1 reply
  • 1491 views

Using CS 5 on High Sierra and trying to print with an Epson Artisan 1430 from a MacBook Pro (late 2011) . I can print using the print one copy only in photoshop, but using the print settings box causes photoshop to crash. Any solutions out there. I know it's an older photoshop, only started happening when I updated from Sierra. I have updated the drivers for the printer. 

This topic has been closed for replies.
Correct answer NB, colourmanagement

Sorry to be a nuisance, tried to install the patch exactly as you described but fails everytime. Can only assume there is something on my computer that causes the failure. I can can see it running but then i get an error message and suggests i contact support who then tell me it's not supported and suggest i update my system etc etc. If you have any other suggestion it would be appreciated, but if there are no other options, thank you for your time.

 


@Mark23383378jt3e You're having a frustrating time. It might be worth doing a thorough prefeernences removal

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privac

 

 

It may even be time to reinstall Photoshop.

However that may be a Catch 22 because Adobe, I fear, have very likely disabled the activation server - so, beware attempting a reinstall.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

1 reply

Jeff Arola
Community Expert
Community Expert
September 9, 2023

Is your Photoshop CS5 updated to 12.0.4?

You can see the version from within Photoshop by going to Help>System Info and looking at the top line for the Adobe Photoshop Version.

 

If it's not you can try Help>Updates from within Photoshop CS5.

 

Another thing to try is resetting the Photoshop preferences:

https://helpx.adobe.com/photoshop/using/preferences.html

Known Participant
September 9, 2023

Have tried to download 12.04 but I get an update failed message. Sadly resetting preferences didn't work either.

I seem to be out of options.

Thanks anyway 

Jeff Arola
Community Expert
Community Expert
September 9, 2023

Did you check what version your photoshop CS5 is?

If it's 12.1 aka CS5.1 then you don't need the update.

 

Here is the 12.0.4 updater

http://download.adobe.com/pub/adobe/photoshop/mac/cs5/AdobePhotoshop12-4-mul-AdobeUpdate.dmg

 

Then follow the intructions here under Creative Suite 5.5, 5, and 4 to install the 12.0.4 update

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html