Printing to Canon SELPHY crashes Photoshop.

[johnm62969609]

Does anyone have any ideas how to fix this:  I have a Canon Selphy CP1500,  when I try to print an image Photoshop closes.  No error message.  If I save the image then open it in Photoshop Express it prints so I believe this eleminates the printer and my Windows 11 computer as the source of the proplem.  Thank you.

[Kevin Stohlmeyer]

@johnm62969609 try resetting your print window - hold the space bar when going to FIle>Print. 

[johnm62969609]

So far I have:

Held the space bar when going to FIle>Print;

Pressed Ctrl+Alt+Shift immediately after launching Photoshop;

Checked Canon's website for Windows 11 printer drivers (there are none); 

Run Photoshop as Administrator;

Canon SELPHY Printer is connected directly to desktop PC via usb cable.

Tried printing wirelessly both by using the SELPHY's network and my home network;

Cleared Photoshop Font Cache;

Reset the SELPHY to factory;

Updated the firmware;

Uninstalled and reinstalled the printer from "Printer & scanners";

Deleleted the USB driver in Device Manager;

[NB, colourmanagement]

@johnm62969609 "Checked Canon's website for Windows 11 printer drivers (there are none)"

tnhat would seem to perhaps be the root of your issue?

However, take a look at the following article and check if that helps: 
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
Simple reset for Photoshop printing: hold the space bar when you open the print window. It resets the print dialogs - deleting possibly corrupt print metadata in the file.

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

neil barstow - adobe forum volunteer,
colourmanagement consultant & co-author of 'getting colour right'
See my free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts

[Claire H.]

Hi @johnm62969609, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

[johnm62969609]

Unfortunately nothing worked.  I even tried using a Zygomatic profile,  What is so annoying is that if I open the image in Photoshop Express it prints its without an error.  I guess for the timebeing this is my work-around.