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problem Adobe Photoshop 2023 and mac M1 Max?

New Here ,
Oct 19, 2022 Oct 19, 2022

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Hello everyone

I am writing to you because I need help.

I am a user of Creativ Caloud and I use two computers for my work (Mac OS - one with M1 Max, the other with intel processor).

I also installed Adobe Photoshop 2023 on both computers a few hours ago.

 

On the Mac M1 Max, immediately after installing Adobe photoshop, a problem appeared: constantly and from the beginning this "notification" appears

"Unable to initialize backing library: lib:PlugPlugExternalObject".

 

It also didn't copy all the plug-ins.

I must point out that this problem only appeared on the M1 Max computer.

On another computer (intel processor) Adobe photoshop works fine, everything works and also all plug-ins were downloaded without problems.

 

I had this problem on my M1 Max computer for the first time..until now everything was working fine.

I am kindly asking for your advice and help on how to solve this problem

 

All the best

 

Joe

Photoshop 2023 and Mac_M1.png

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
Oct 19, 2022 Oct 19, 2022

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ok, Thanks

 

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Thanks for your reply,
it is worth considering that this might be a problem of a technical nature
of the combination of the mac M1 and photoshop, since I had no problems
until this upgrade. Just a thought. Thank you. Joe

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I am also having multiple problems with both Bridge and Photoshop 2023 on a new Mac running Ventura 13.0.  The photo downloader doesn't work properly; when i open the Camera Raw dialog box and then try to open a photo in Photoshop, the image opens very overexposed, even though I made no changes to it.  Also, the opened image flickers and doesn't fully display. 

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Bridge 2023 is a mess and there are some known issues with Ventura. You may need to revert to Bridge 2022 (take a peek in the Bridge forum for lots and lots of bug reports.)

Camera RAW uses presets, check your ACR settings to see what is being auto-applied to your RAW images.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Try removing Photoshop with the CC App and reinstalling it from scratch.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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LATEST

Perhaps try resetting Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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