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Participant
April 14, 2022
Question

Problem creating duplicate layer

  • April 14, 2022
  • 3 replies
  • 193 views

When I create a duplicate layer photoshop becomes unresponsive and then shuts down. Photoshop recently updated

This topic has been closed for replies.

3 replies

Legend
April 14, 2022

If you completely disable the GPU does it work? Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop.

 

If that doesn't help, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Participant
April 14, 2022
Hi
Problem still occurs after unchecking GPU ---. Don't get option  to send crash report. After creating duplicate layer unable to select any tools/actions for second or so then photoshop just closes down
Alex
Legend
April 14, 2022

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?