problem in my ps

[ghala2282698121qa]

hi, ther is a problem in my photoshop , I can't use the program at all, every time I it I get error message .

[Ged_Traynor]

Hi

You'll need to provide more information, what version of Photoshop and OS are you using and what exactly is the error message that you're getting

[ghala2282698121qa]

I had the last versions

[marliton]

Hi. Please share more information, a screenshot of the error, etc.

Meanwhile, you can try resetting the preferences: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

[Ged_Traynor]

Your GPU was released in 2012 and the last available driver update is from 2018

https://www.nvidia.com/Download/driverResults.aspx/132841/en-us

The GT 635M only supports DirectX 11, Photoshop requires a GPU with DirctX 12 support

https://www.notebookcheck.net/NVIDIA-GeForce-GT-635M.66964.0.html

https://helpx.adobe.com/photoshop/system-requirements.html

[ghala2282698121qa]

Thank you all.

[DaveJCummings]

Were you doing something in particular in the app?  What was the error message? Just saying that you can't use the program doesn't allow us to pinpoint the problem unfortunately. 

[ghala2282698121qa]

No, I wasn't doing anything in particular.  Just opening the program gives me this error message. The problem was solved last time, but it's back now.