Problem opening ARW files photoshop and Lightroom

[Jorge379760260lgl]

I have problems opening a file with .arw extension.  Whenever I open a photo with this format , I get color lines all over the photo. I attached a screenshot , please help me.

[AxelMatt]

When you try to open an .arw file in another viewer looks it ok?

Which camera do you use?

Does your Lightroom support the .arw files from this camera?

Do you have tried to use another memory card in the camera? 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item and/or Help > System Info in Photoshop. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[Jorge379760260lgl]

Yes it looks ok when i Opened it in another viewer.

Sony ILCE-7

I sent this file to a friend of mine and it opened ok in his photoshop camera raw version.

As I am writing , I am updating my system.

System info

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: macOS
OS Version: macOS 14.5 (23F79)
Application architecture: x64
Computer model: MacBookPro16,1 / Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 467.0 MB (1.4%)
Peak memory used by Lightroom: 467.0 MB
Memory cache size: 3.9 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16383MB (0%)

Display: 3584x2240

Graphics Processor Info: Metal: AMD Radeon Pro 5300M - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/newuser/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/newuser/Pictures/Lightroom Library.lrlibrary

hope u can help me

[Lumigraphics · Accepted solution]

This is a known issue with a buggy graphics driver in macOS Sonoma 14.4 and later. Try restarting your computer.

[Jorge379760260lgl]

I updated the OS and it worked! thank u