Problem opening downloaded file

[dragantomas]

Hi all,

Apple, Mac Os User. Latest versions of Photoshop and Mac Operating System.

I was downloading free sky files from Adobe today, but I am having a problem opening it. In fact this is something I have problem with many other files i downloaded as weel. I will show you the screenshot of the problem. 

When I double click on that Nights_Skies_Pack file that you see on the far right size of the screenshot, I get this Finder looking dialog pop up, and thats all is to it. There is no downloaded file. Also in the 2nd screenshot, you see 5 different files I downloaded. Why do they appear in that (graphic) format. I can never extract the files out of them.

What is going on here please?

[Ranjisha Sengupta]

Hi there,

We're sorry about the trouble experienced in Photoshop.
Since when are you seeing this issue? Is it happening for all downloaded files? 

Did you try doing any troubleshooting on your end?

Check out the section" Unable to import .sky files" from this Known issue article: https://helpx.adobe.com/photoshop/kb/known-issues.html

Let us know how it goes.

Thanks,
Ranjisha

[dragantomas]

Hi Ranjisha,

The troubleshoting you have suggested to me in the accopmanying link sent is only for Windows.

I have tried myself generaly to search for solutiuon online but without succes.  This issue is happening not with all files but only with some of them. Its very random occuance. 

[Jeff Arola]

The short video on this page tells how to properly Import the downloaded Sky Presets into photoshop.

https://creativecloud.adobe.com/cc/discover/article/free-adobe-photoshop-sky-presets?trackingid=CD92...