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daramn4
daramn4
New Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 463937 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

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    dt51289933
    dt51289933
    New Participant
    October 21, 2015

    I downloaded my Instagram photos using the website instaport.me. The JPEGs open fine in any app other than Photoshop -- this includes posting to the web and viewing in Chrome, in Preview, etc. But on every file Photoshop CC gives the error "Could not complete your request because of a problem parsing the JPEG data." The only workarounds I could find online are people individually resaving the photos through another app, but that's not an option with hundreds of photos to process. When will this be fixed? Or is there a better workaround?

      jeremystuartdean
      jeremystuartdean
      New Participant
      December 21, 2015

      I'm having the same issue involving photos downloaded from insta.

        markerline
        markerline
        Inspiring
        May 23, 2015

        your JPG files may have become corrupted.  Do you still have the original PSDs?  What about Bridge?  Are you able to open them in Bridge?  Or with another image application such as Preview on the Mac or Windows Photo on Windows?

        daramn4
        daramn4Author
        New Participant
        May 23, 2015

        I am able to open them everywhere else. The only workaround I've found so far is to open them and then use the snipping tool to create a new jpeg. Obviously this is less than ideal.

          markerline
          markerline
          Inspiring
          May 23, 2015

          Just did it and restarted the program and it didn't work. I appreciate the suggestion, though.


          Well it was worth a shot.  I don't recall ever running into this problem myself but it seems there are other people online that have.  Perhaps you can use your favorite search engine and find some better answers that may actually solve what is at the root of your problem with the file format.

          Sorry I couldn't be of more help this time.

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