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daramn4
daramn4
Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 464174 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

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    dt51289933
    dt51289933
    Participant
    October 21, 2015

    I downloaded my Instagram photos using the website instaport.me. The JPEGs open fine in any app other than Photoshop -- this includes posting to the web and viewing in Chrome, in Preview, etc. But on every file Photoshop CC gives the error "Could not complete your request because of a problem parsing the JPEG data." The only workarounds I could find online are people individually resaving the photos through another app, but that's not an option with hundreds of photos to process. When will this be fixed? Or is there a better workaround?

      S
      SKCampbell
      Participant
      February 15, 2016

      I'm getting the same thing as dt51289933 where I had saved Instagram photos as JPGs from Google Chrome using Developer Tool. Strangely, PShop does open some of the older photos that I saved but not the newer ones. I have JUST installed the Adobe CC 2014 version on a brand new 64 bit system and could open these same photos last week in Adobe CS6 Photoshop that was on my older 32-bit Win7 PC.

      I also use a great little quick program on PC called 'XnView for super quick image handling and have it set to be the default viewer for JPGs. I disabled that option with no effect on the Photoshop problem. I also tried to upgrade the drivers on my video card and monitors. Then I did updates on Photoshop with no resolution. These photos open in every other image program and all internet browsers. Why can't Photoshop "parse the JPEG data" ?!?!?

        S
        SKCampbell
        Participant
        February 15, 2016

        Another bit of evidence to add is that I can open these same problem JPG files with Camera Raw. And if I go to Camera Prefs and change those, they wil automatically open in Camera Raw when sending them to Photoshop. Funky huh?

        markerline
        markerline
        Inspiring
        May 23, 2015

        your JPG files may have become corrupted.  Do you still have the original PSDs?  What about Bridge?  Are you able to open them in Bridge?  Or with another image application such as Preview on the Mac or Windows Photo on Windows?

        daramn4
        daramn4Author
        Participant
        May 23, 2015

        I am able to open them everywhere else. The only workaround I've found so far is to open them and then use the snipping tool to create a new jpeg. Obviously this is less than ideal.

          markerline
          markerline
          Inspiring
          May 23, 2015

          I saw a post on a site about trashing the Photoshop Preferences or resetting them.  While I don't suggest this if you have many presets, it is worth looking into as a possible solution.  Can you do this?

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