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daramn4
daramn4
Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 464177 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

    Show previous replies
    Z
    zebragoose
    Participating Frequently
    June 30, 2016

    Has this actually been solved? I find it crazy that Photoshop is unable to open files that MS paint can open. But i do realize photos producing this error may be corrupt somehow, it's just nuts that a non-adobe program can open a file that photoshop should most certainly open.

    A
    Andrew Mark Smith
    Participant
    June 27, 2016

    Bump. Happening to me right now on Win 10 64-bit. Paint/Save only thing that worked.

      A
      Anonymous
      June 23, 2016

      The easiest work around is to open it in paint > save as > either .jpg or .png. fire it up in photoshop.. that should work!

        T
        ThomasJohnLynch
        Participating Frequently
        November 25, 2016

        a WORK AROUND and this is NOT a SOLUTION for an obvisous flaw or bug.  I just shelled out $$$$$ and now have Elements 15 across the platform.........STILL have the problem only with Adobe. 

        If freebie Paint can parse and save its a flaw with Adobe Elements Photoshop Elements 15.

        ~ Thomas ~Thomas J. Lynch
        I
        IshqkilsVJ
        Participant
        May 19, 2016

        I Have The Solution...

        1. Firstly Open your Image In Paint..

        2. Save Again ... ( Ctrl + S )...

        3. Then Open PS and ( Ctrl + O )...

        4. Your Image Open Successfully ..

        Enjoy... !!

        100% Working For this Problem ... (Tested )

          jeanbaptistevervaeck
          jeanbaptistevervaeck
          Participant
          June 3, 2016

          I had a similar problem, the jpg wouldn´t open in either photoshop or illustrator.

          I used GIMP (free open source photo manipulation software) to open the files and export to jpg.

          I have no trouble opening the new files in photoshop or illustrator now.

          T
          ThomasJohnLynch
          Participating Frequently
          June 13, 2016

          work arouind NOT a fix......only Adobe can FIX this issue.  THEIR issue since cheapo products like MS Paint can just pop them open and so can your GIMP program.

          ~ Thomas ~Thomas J. Lynch
            T
            ThomasJohnLynch
            Participating Frequently
            May 15, 2016

            But the REAL solution is for the program that I PAY FOR that is supposed to be the world class leader in editing and manipulation can just open the file that cheapo Paint that is free or every other program can open just fine???   WHY the interim step?  ITs stupid actually.

            ~ Thomas ~Thomas J. Lynch
              A
              armandog15889631
              Participant
              August 25, 2018

              I JUST bought Photoshop Elements 2018 for my Microsoft Surface (Win10)...just installed it and getting exactly the same jpg parsing error when trying to open ANY jpg file on my machine...none of which are corrupted....I'm probably going to return it.  I didn't buy a new piece of "world class" software that requires work arounds out of the box!

              Ciera Leigh
              Ciera Leigh
              Participant
              May 15, 2016

              It's actually way easier if you have a Mac. Open in preview and just export as a pdf then open it up. There may be a similar way on PC but I just tried the export to pdf on a Mac and it worked.

              O
              Ofra_Nir
              Participant
              May 14, 2016

              Solution

              (more like a workaround)

              Don't know what is the cause, but to solve it, simply open it with Paint and Save.

              JRMY
              JRMY
              Participant
              May 2, 2016

              I think I found an amswer it worked for me as I was having the same problem what I did was click on the picture and clicked edit in paint and did nothing then clicked save as and changed the picture to a png file and it worked hope this helps ^~^

                J
                jonslack
                Participant
                May 5, 2016

                The open in paint and save to PNG does work. This is ridiculous that I have to do this but thank you for the work around.

                Microsoft or Adobe or both need to address this issue. This isn't the only bug I deal with daily with CC. I am going back to CS5 constantly as I have many less bugs. Original post was May 2015, If my math is correct that was 1 YEAR AGO! No solution?

                  K
                  kimhNYC
                  Participant
                  May 1, 2016

                  This problem is really irritating, and it's existed for a LONG time now.
                  EVERYTHING besides Photoshop handles these files without complaint
                  on my MacBook Pro (El Capitan, CC subscription).

                  What I usually do is simple:

                  1) Open image in Apple's "Preview" (which of course has no problem).

                  2) Select all & copy.

                  3) Create new Photoshop document & paste.

                  Why the kluges? It obviously affects a huge number of people…

                    valdasz22248226
                    valdasz22248226
                    Participant
                    October 8, 2016

                    Simple. Cheers mate!

                    Bob Howes
                    Bob Howes
                    Inspiring
                    October 9, 2016

                    It's October now and I'm still having the parsing jpeg problem on a bunch of stills sent to me by a client.  Obviously there's the various workrounds of opening each of them in pretty much any photo editor and re-saving in a different format but I do think this needs to be fixed.

                    FYI I have the same thing trying to take them straight into Premiere Pro which is their final destination so the fault extends through at least two Adobe products.

                    H
                    henryz759682
                    Participant
                    April 22, 2016

                    I advise you to use some online image converters. That will be the best solution for this problem

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