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daramn4
daramn4
Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 464174 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

    Show previous replies
    dt51289933
    dt51289933
    Participant
    October 21, 2015

    I downloaded my Instagram photos using the website instaport.me. The JPEGs open fine in any app other than Photoshop -- this includes posting to the web and viewing in Chrome, in Preview, etc. But on every file Photoshop CC gives the error "Could not complete your request because of a problem parsing the JPEG data." The only workarounds I could find online are people individually resaving the photos through another app, but that's not an option with hundreds of photos to process. When will this be fixed? Or is there a better workaround?

      jeremystuartdean
      jeremystuartdean
      Participant
      December 21, 2015

      I'm having the same issue involving photos downloaded from insta.

        markerline
        markerline
        Inspiring
        May 23, 2015

        your JPG files may have become corrupted.  Do you still have the original PSDs?  What about Bridge?  Are you able to open them in Bridge?  Or with another image application such as Preview on the Mac or Windows Photo on Windows?

        N
        Adobe Employee
        nj.arora
        Adobe Employee
        October 2, 2015

        Hi PS team, we shall definitely get this error message resolved.

        Customers are able to open such images in the other Softwares but not in PS. If the file is corrupted, then we shall display an appropriate error message to the user and should not restrict them from opening such images in PS.

        This is an EPV , but I can see that a lot of our customers are facing these issues.

        Regards,

        Neeraj

          Z
          zidanesg1
          Participant
          July 17, 2018

          3 years later, and still no fix, even though they said they were going to XD

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