Problem Reporting Process

Forum|Forum|5 years ago
February 23, 2021
3 replies
759 views

How do you report Photoshop problems/issues to Adobe? Is it a closed loop PMS?

How to

This topic has been closed for replies.

Correct answer davescm

You can :

a. Use this forum to get help from fellow Photoshop users.

b. Raise bug reports/feature requests at the link below , where they will be seen by Adobe staff. However, whilst sometimes they may request more info, they do not always feedback on prgress with issues
https://feedback.photoshop.com/photoshop_family
c. Complete the in app crash reports if you encounter a crash. Adobe developers do see them but do not respond individually

d. Contact Adobe support directly (the only way to resolve account or billing issues)

Dave

pjgladAuthor

Inspiring

Thanks for responding. So net net, Adobe does not have a closed loop PMS. I have tried all of your suggestions and net gain = zero.

JJMack

Community Expert

Photoshop is thirty years old early onset PMS she is ageing running hot and cold. She needs to be treated better.

JJMack

pjgladAuthor

Inspiring

FYI, PMS = Problem Management System.

Kevin Stohlmeyer

Community Expert

You can report issues here in the user forum or if you want to send it as a bug report you can file that here:

https://feedback.photoshop.com/

davescm

Correct answer

Community Expert

You can :

a. Use this forum to get help from fellow Photoshop users.

b. Raise bug reports/feature requests at the link below , where they will be seen by Adobe staff. However, whilst sometimes they may request more info, they do not always feedback on prgress with issues
https://feedback.photoshop.com/photoshop_family
c. Complete the in app crash reports if you encounter a crash. Adobe developers do see them but do not respond individually

d. Contact Adobe support directly (the only way to resolve account or billing issues)

Dave

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