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Problem Update auf PS 24.1

Community Beginner ,
Jan 08, 2023 Jan 08, 2023

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Hallo Liebe Community,

mein Problem ist das in der Creativ Cloud App angezeigt wird das die Update Möglichkeit auf v 23.1 nicht geht 

"nicht kompatibel"  wenn ich da drauf klicke wird angezeigt "Aktualisierung erforderlich 

System muss vor der Installation von Photoshop aktualisiert werden

Erforderliche Version Windows 10 Version 20H2 oder höher"

meine Treiber sind alle auf dem neusten stand sowohl Betriebssystem aber auch GPU Treiber.

 

Betriebssystem ist aktuell Win 21H2  64Bit

Grafikkarte ist eine ASUS Geforce RTX 2060 OC mit 6GB

CPU Intel Core I7-6700 4Ghz 64Bit

Vielen Dank im voraus für die Hilfe

 

Creative Cloud Desktop 08.01.2023 14_20_32.pngCreative Cloud Desktop 08.01.2023 14_32_30 (2).pngCreative Cloud Desktop 08.01.2023 14_36_09.pngCN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US 08.01.2023 14_40_49.png

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Hallo Liebe Community,

mein Problem ist das in der Creativ Cloud App angezeigt wird das die Update Möglichkeit auf v 23.1 nicht geht 

"nicht kompatibel"  wenn ich da drauf klicke wird angezeigt "Aktualisierung erforderlich 

System muss vor der Installation von Photoshop aktualisiert werden

Erforderliche Version Windows 10 Version 20H2 oder höher"

meine Treiber sind alle auf dem neusten stand sowohl Betriebssystem aber auch GPU Treiber.

 

Betriebssystem ist aktuell Win 21H2  64Bit

Grafikkarte ist eine ASUS Geforce RTX 2060 OC mit 6GB

CPU Intel Core I7-6700 4Ghz 64Bit

Vielen Dank im voraus für die Hilfe

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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We can't translate rasterised text. I've copied and pasted the other text in a reply field so it can be translated into English.

The latest version of Photoshop is 24.1

The system requirements are: https://helpx.adobe.com/uk/photoshop/system-requirements.html

How much RAM and spare hard disk capacity do you have?

 

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Community Beginner ,
Jan 08, 2023 Jan 08, 2023

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Hello dear community,

my problem is that the Creativ Cloud App shows that the update option to v 23.1 does not work

"Not compatible" when I click on it it says "Update required

System must be updated before installing Photoshop

Required version Windows 10 version 20H2 or higher"

my drivers are all up to date, both operating system and GPU drivers.

 

The operating system is currently Win 21H2 64-bit

Graphics card is an ASUS Geforce RTX 2060 OC with 6GB

CPU Intel Core I7-6700 4Ghz 64Bit

Thank you in advance for your help

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Hi @Oliver23738068dxa6 sorry you are having issues.

 

Curious if you have tried wiping CC and starting a clean install:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Thank you,

Cory

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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LATEST

Is Windows running in a virtual machine?


Senior Product Manager - Customer Advocacy - Digital Imaging

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