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Problem with Brush Presets appeared in 2021, after installing 2022, also causing app to freeze

Explorer ,
Oct 29, 2021 Oct 29, 2021

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When launching PS2021 Mac OS - comes up with this message 

 

Untitled-1.jpg

 

The problem? It’s loading the same brushes in from the drive, not once but THREE times. giving two unwanted copies with the words  "local" appended. Meaning that you are exceeding the maximum limit. If you are needing a large brush-set. There is a long pause downloading  brushes. even in the latest system this process takes  too long, and also dragging the old backed uop psp file (which always worked in past) causes the app to freeze 

 

To try and be helpful I've investigated this. And have discovered that the problem is likely caused by an update to the "Brushes" file and its formatting in Photoshop preferences folder.? It seems the old version of photoshop has been updated and interfered with to accommodate a buggy new version?

 

This possibly has something to do with Preset "synching", which possibly is happening in trying to keep the two panels (Photoshop 2021 and 2022) in snych with each other? 

 

Please do an update immediately, with the old format reintroduced so it is possible to  retrieve many days of work putting these sets together. 

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Hi there,

Sorry to hear about this. Could you please try resetting the preferences of Photoshop and let us know if it helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,
Sahil

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