Problem with displaying photos

[Gabriela35249877fiol]

After the last update of PS CC, every image is displayed in dark grey colour after it has been opened in Photoshop.

[Myra Ferguson]

There are a few approaches you could try:

• Restart Photoshop
• Reset Preferences
  • https://helpx.adobe.com/photoshop/using/preferences.html
• Restart your computer
• Uninstall/reinstall Photoshop
• Use the Adobe Creative Cloud Cleaner tool
  • https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
• Try Solution 2 from this Knowledge Base article--although it relates to Lightroom Classic:
  • https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html

[Gabriela35249877fiol]

Thak you so much for all your hints.

[kevin stohlmeyer]

@Gabriela35249877fiol Go to Settings/Technology Preview and uncheck Disable Native Canvas if active and relaunch. If it is unchecked, try activating and relaunch.

[Gabriela35249877fiol]

Thank you, I'll try that too.