Problem with greyed out "Open Recent" command.

New Here ,
Nov 26, 2021 Nov 26, 2021

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Hi.

Recently installed Photoshop 2022, and a couple of problems have occured, I hope someone can help with.

I nstalled on my desktop - fine - everything works like a dream. Installed on my laptop (which previously ran 2021 with no problems) and the "Open Recent" command is greyed out. Tried every remedy I could find on-line, with no success.

Don't know if it's related, but when I try to "save as" (usually a Jpeg from a PSD file,) it saves fine, but no little helpful message telling me the file size pops up, as it used to.

My first thought is my laptop is getting old and creaky, like me, but everything worked fine  until  two weeks ago!

Thanks for your help.

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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Have you tried resetting Photoshop preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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When using "Open Recent", I assume you have opened some files and close them within the same session in Photoshop? Otherwise, this option would be greyed out as there was nothing recent.

Just a thought 😉

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Hi marek

thanks for your two responses.

I have indeed tried resetting my preferences, although it didn't seem to be necessary - i made sure the values box was set at 20 and not at 0. 

I have opened multiple images in a session, and saved them, but  box is still greyed out. Surely though, the 20 most recent images should be displayed next time I open Photoshop? They are when i open on my desktop - even several days later.

Cheers

Roger

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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Hi Roger,

Can you see your recent images on the Welcome screen:

MarekMularczyk_0-1637936017666.png

 

This would be your alternative to "Open recent" 😉

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Dec 04, 2021 Dec 04, 2021

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Thanks again Marek, for your advice.

I'm sure there are many work-rounds for my problem - it's just that it is frustrating when something doesn't work, and you don't know why.

Thanks

Roger

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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I agree. There's nothing more frustrating than software not working, especially when you pay for it 😉

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Dec 08, 2021 Dec 08, 2021

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Might be its due to the server issue. But thanks to the community, I also got the solution from here.

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