Problem with my paid plan

Forum|Forum|1 year ago
April 14, 2024
2 replies
245 views

Hi, I bought a plan for 19,99 Euros at 04.04.2024. It was working untill today. Few minutes ago I opened creative cloud at my computer and I can't open photoshop or others programs. I got invoice for purchase of this plan and in my History of invoices and settlements I can see this plan is paid. Asking for a quick help 🙂

Windows

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Z

Zofia36725877vmx5Author

Participant

I got a message "As I can check you were subscribed for the Creative Cloud All Apps 100GB, the subscription got canceled as your account is linked to fraudulent activity." I'm surprised cause I bought this subscription from Adobe website. Adobe support told me that I have to wait 5-7 bussiness days for they respond and thats all. They cancelled my subscription but i didnt do anything.

D Fosse

Community Expert

You need to tell us what actually happens when you try to open, and also how you attempt to open. From the CC app? By opening a file, from the Windows taskbar or start menu?

Do you get any error messages?

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