Problem with Reinstalling Photoshop CS5

[CarolBusyBee]

I am a professional photographer working in Windows 10, using Adobe Photoshop CS5 Extended.  No problems until the program suddenly refused to save a tiff image into another file as a Jpeg (used "file/save as").  I've done this type of save for literally thousands of images, but suddenly the program responded with "File not found. Check file name and try again."  Tried again -- same results.  I decided to uninstall/reinstall the program, but was refused because the uninstall insisted that Adobe Bridge was open -- which it was not.  Turned off computer.  Tried again.  Same results.  Went to Adobe site.  Found fresh download/update.  That was refused with "File Archive part of Adobe Photoshop CS5 is missing.  Please download all parts."

Would love to, but have no clue how to do that.

At this point I would prefer to totally uninstall, then reinstall from my original program disks.  Any suggestions how I can do that?  When I try I get the "Close Bridge" message again -- and Bridge is NOT OPEN!

All advice appreciated, with great thanks.

[gener7 · Accepted solution]

Go into Bridge Preferences > Advanced and uncheck "Start Bridge at Login", then reboot.

If Bridge is still "open" go to Windows Task Manager and end the Bridge Process.

Now when you want to download Photoshop CS5, you must download the .exe and .7z file. When you are done doing that, run the.exe and it will create the full installer from the .7z file and you simply run the installer.

Enter your 24 digit key when asked and if it asks  you, the serial key from a previous version.

Let me know how it goes

[CarolBusyBee]

Thank you many times over.  Fresh install now in place, but it didn't solve the original problem, to wit:  Working in Photoshop CS5 extended, I want to save a worked tiff image as a relabeled jpeg, but action is refused with "File not found, Check file name and try again."  Tried to save same tiff image to desktop without relabeling and got the same message.  Why is the program not recognizing a tiff image it created?  How can I fix this?

[gener7]

I own a Mac, but perhaps someone who is an expert with Windows can help.

[CarolBusyBee]

I'll put this on the forum as a separate question.  Thanks again for your help.

[gener7]

That's a wise move. Since the question is marked as correct, other forum helpers might pass it up.

Gene

[CarolBusyBee]

A bit more snooping discovered that the problem lay within Windows. Several weeks ago I changed security from AVG to that offered by

Windows 10. That new system had ONE button on “Yes” which had to do with fighting Ransomware! Clicked that off and everything now works smoothly. Sigh. Lost uncountable working hours fighting this through. Would never have found the answer without reading multiple similar problems and their fixes on the forum.

My thanks to all of you who take the time to respond to assorted cries for help.

[gener7]

That is another one for the books. Security programs can disable keyboard shortcuts among other things, and maybe it's just Photoshop that catches the problem, leading the users to think that it's a Photoshop bug. Webroot is another example with its "Secure Keyboard Entry".

[CarolBusyBee]

Do you think it would be beneficial to post this problem/solution, both on Adobe and Windows forums? There were many, rather involved (and probably WRONG!) answers to similar questions; only by working my way down through those responses did the correct solution come up. Also, it seems that Microsoft Windows should be aware of the trouble some of their recommended basic settings cause – sounds like unintended consequences of some US laws.