Problem With The File-Format Module Interface

[paross20]

Hello, 

I'm using Photoshop 23.1 and am getting this error when trying to 'Place Linked' an exr file into Photoshop.

"Could not place "example.exr" because of a problem with the file-format module interface." 

The exr file will open fine actually in Photoshop if I just do 'file-open', but for some reason I get this error only when I try and do the 'Place Linked' operation with the exr file. 

Any ideas? 

Thanks!

[J453]

Could you share a copy of the EXR file you're having trouble with? (share link from CC files or Dropbox, etc)

[paross20]

Hi Jeff!

Thanks for the reply. Here's an example folder that contains two images. 

https://www.dropbox.com/sh/wk2xmvdacado5fw/AAA8HtDH-LlWsy5P9Z-gPVmIa?dl=0

What I am doing is first opening 'image_01.exr' into Photoshop, which opens fine. Once 'image_01' is opened I then do 'File > Place Linked..' and I choose 'image_02.exr'. This is when it gives me the error. This type of process works fine in the latest version of Photoshop 22 Release, and seems to break when going to 23. 

[paross20 · Accepted solution]

Hello,

Happy to update I found the issue. I must have had an old version of the Exr-IO plugin that was causing the error. I noticed when I removed the plugin completely it did not give me the error. Then after re-downloading it from the website, it also worked fine. Thanks for any time spent looking into this!