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Leftis79GR
Participant
May 3, 2024
Question

Problem with the remove tool

  • May 3, 2024
  • 4 replies
  • 390 views

Hello there!

 

After the last update (I guess, because I didn't keep a track when the latest update took place), whenever I use the 'Remove Tool' the hardware acceleration crashes. I'm using Photoshop everyday without any issue and I didn't change anything on my system the last 2 (or 3) days.

 

1) Photoshop is updated to latest version

2) Windows 10 is updated to the latest version

3) After I realized the problem I updated to the latest NVidia drivers too (RTX3070), but didn't solve the problem at all.

 

Has anyone a similar problem or a solution to this?

    This topic has been closed for replies.

    4 replies

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    DIWAKAR37989723lbk9
    Participant
    June 12, 2024

    Same Problem I am Facing too 

      S
      shamde
      Participating Frequently
      June 6, 2024

      I am up to date but having this issue. I have a RTX3080. Every now and again the remove tool will take longer than usual, and sometimes will fail to remove (leaving a grey mark). After that I notice I can't use the scrubby zoom feature, which I believe means the hardware acceleration has broken.

      I
      Ivan32969793g1od
      Participant
      June 12, 2024

      im experiencing the same problem, really frustrating

      O
      Owen37180714qzz0
      Participant
      May 4, 2024

      Hi there!

      That sounds really frustrating! You’ve already done a thorough job updating Photoshop, Windows, and even your NVidia drivers. Since the problem persists, you might want to try disabling the GPU acceleration in Photoshop. You can find this setting under Preferences > Performance. This could help stabilize the 'Remove Tool'.

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        Leftis79GRAuthor
        Participant
        May 4, 2024

        Looks like it was a bug from the previous update. Yesterday I got a new PS update and it looks like it got adressed. I'm using repeatedly the remove tool, not only it doesn't crush anymore, it also works faster than before.

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