Skip to main content
C
Cacuu
Participant
August 31, 2017
Answered

Problem with touchpad gestures

  • August 31, 2017
  • 2 replies
  • 8497 views

I can't seem to get touchpad gestures to work with photoshop. They work fine with my touchscreen, but when it comes to the trackpad and my intuos medium pro's touch features, the gestures are ignored or work strangely. Pan is choppy, moving chunks at a time and never in both directions simultaneously (so horizontal movement then vertical, never diagonal) When I pinch, it horizontal pans, though i'm not sure if it's just that the gesture is not recognized.

Either way, this is incredibly frustrating to me. I'd like tips on how to maybe fix this, since it seems like it should work on trackpads and touch tablets.

I'm running windows 10, Gestures are enabled on the menu and GPU is turned on (and on advanced).


Thanks in advance!

    This topic has been closed for replies.
    Correct answer Pete.Green

    Hi all,

    Have either of you try resetting the Photoshop preferences to see if that reenables the touch gestures not on the trackpad?

    Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs

    According to the engineering team regarding gestures and trackpad support: "We don't support gestures on the trackpad.  All we get there are OS window gesture events which can be unreliable."

    So if it's working on-screen, but not on trackpad, that is working as intended.

    Hopefully this helps shed some light.

    Let us know how it goes.

    Regards

    Pete

    2 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    October 3, 2017

    Hi Cacuu,

    Please let us know the version of Photoshop you are using now? Is it the latest one CC 2017.1.1?

    Also, refer the below discussion related to the similar issue

    Photoshop CC 2015 - Touch Gestures not working on Surface Pro

    Touch gestures in Photoshop

    Regards,

    Mohit

    S
    Selling old Versions
    Participant
    October 3, 2017

    I just activated it a week ago for me so I'm guessing the newest version (I'm not replying on that computer but one I use for school)

    Do those just work on macs then?

    N
    Nfsman
    Known Participant
    June 19, 2019

    Not fixed to this date.

    "Working as intended" So you're saying that's good behaviour?

    Why is it that this works on Mac but not on PC?

    I'm using a Surface Book 2, which has a precision trackpad that supports gestures in literally every programm I have, but it doesn't work in any of the CC Apps.

    I thought you also have a partnership with Microsoft, especially regarding Surface devices. How come you you don't support this feature?

    This seriously hinders my workflow.


    Hey, 10 months passed and nothing happened. Great! Just replying for visibility so this gets fixed at some point.

    Nobody, and I mean literally nobody at Adobe seems to be using a Windows laptop, a Surface, whatever. Because If someone would, they'd be annoyed to no end by not having touchpad gestures.

    Fix it, this isn't rocket science.

      P
      patb88891368
      Participant
      September 29, 2017

      I have the same thing. I bought a really expensive computer and part of it was because of the touchpad

      I really need this to be figured out

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices