Probleme Neural Filters

[Theo Kilo]

Bonjour à tous.

Neural filters ne reconnait pas les visages. Le filtre lissage de la peau apparait comme téléchargé mais est grisé et j'ai le message "il n'y a pas de visage détecté pour cette image.

Nous avons essayé avec le même fichier sur l'ordinateur d'un ami et la reconnaissance se fait. J'ai désinstallé et réinstallé Ps 24 et le problème persiste.

Que puis je faire? Merci d'avance pour votre aide

[mglush]

Hi!

What iteration of version 24 are you on? And what version of Photoshop does your friend have?

Are both your machine and your friends running the same version of Windows?

Michelle

[Theo Kilo]

Hi!

Thank you for your answer.

I have the last version, I download it on Adobe yesterday to see if desinstall the precious one would work.

My friend is working with an Apple and I don't which version he's working with.

As I have the last version, maybe it's something on my machine or a setting that doesn't work?

[mglush]

Is there any way you can find out what version he is workin giwith? There are so many different versions, and computer set ups that it could work on one version and then not work on the next.  I am wondering if your graphics processor card might be an issue. Have you tried turning off your GPU and seeing if that fixes the issue? 

Here is a link that might be of help: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

It is very easy to check: Select Preferences>Performance and then uncheck "Use Graphics Processor". Close the dialog and restart Photoshop. When you restart Photoshop then try to use the Neural filter, and if it still doesn't work then you know that is not the issue and you can turn on the Graphics Processor in your Preferences again and restart.

If it does make a difference, then here is a link on Troubleshooting your Graphics Processor: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if that helps?

Michelle

[Theo Kilo]

Hello
Thank you so much, I'm gonna try and I'll give you the feedback
Have a great weekend


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[PECourtejoie]

Bonjour Théo. Réinstaller ne fait souvent rien, il faudrait essayer de réinitialiser les préférences manuellement: https://helpx.adobe.com/be_fr/photoshop/using/preferences.html#Manually afin de pouvoir les rétablir si besoin. Regardez aussi cette FAQ: https://helpx.adobe.com/be_fr/photoshop/using/neural-filters-list-and-faq.html

[Theo Kilo]

Oh super, merci beaucoup beaucoup
Je vais essayer !

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