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Probleme Neural Filters

Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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Bonjour à tous.

Neural filters ne reconnait pas les visages. Le filtre lissage de la peau apparait comme téléchargé mais est grisé et j'ai le message "il n'y a pas de visage détecté pour cette image.

Nous avons essayé avec le même fichier sur l'ordinateur d'un ami et la reconnaissance se fait. J'ai désinstallé et réinstallé Ps 24 et le problème persiste.

Que puis je faire? Merci d'avance pour votre aide

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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Hi!

What iteration of version 24 are you on? And what version of Photoshop does your friend have?

Are both your machine and your friends running the same version of Windows?

Michelle

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Hi!

Thank you for your answer.

I have the last version, I download it on Adobe yesterday to see if desinstall the precious one would work.

My friend is working with an Apple and I don't which version he's working with.

As I have the last version, maybe it's something on my machine or a setting that doesn't work?

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Is there any way you can find out what version he is workin giwith? There are so many different versions, and computer set ups that it could work on one version and then not work on the next.  I am wondering if your graphics processor card might be an issue. Have you tried turning off your GPU and seeing if that fixes the issue? 

 

Here is a link that might be of help: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

It is very easy to check: Select Preferences>Performance and then uncheck "Use Graphics Processor". Close the dialog and restart Photoshop. When you restart Photoshop then try to use the Neural filter, and if it still doesn't work then you know that is not the issue and you can turn on the Graphics Processor in your Preferences again and restart.

 

If it does make a difference, then here is a link on Troubleshooting your Graphics Processor: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if that helps?

Michelle

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Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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Hello
Thank you so much, I'm gonna try and I'll give you the feedback
Have a great weekend


Envoyé à partir de Outlook pour Android<>

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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Bonjour Théo. Réinstaller ne fait souvent rien, il faudrait essayer de réinitialiser les préférences manuellement: https://helpx.adobe.com/be_fr/photoshop/using/preferences.html#Manually afin de pouvoir les rétablir si besoin. Regardez aussi cette FAQ: https://helpx.adobe.com/be_fr/photoshop/using/neural-filters-list-and-faq.html

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Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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LATEST
Oh super, merci beaucoup beaucoup
Je vais essayer !

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