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SteveIllustrate7450
Participant
February 25, 2021
Answered

Problems uninstalling old desktop version of Photoshop (CS6) from macOS Big Sur

  • February 25, 2021
  • 2 replies
  • 339 views
I purchased a new Mac and the operating system (SO 11.1 Big Sur) will no longer support my old desktop Adobe Creative Suite CS6. I would like to do a clean and comprehensive uninstall of CS6 before purchasing the cloud version. However, the uninstaller will not open in my new operating system. I get an error message saying the developer (Adobe) needs to update the app to work with the operating system.   What is the best way for me to do a total uninstall of my old CS6 if the uninstaller will not open?
 
 
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Correct answer D Fosse

Here's why: the uninstaller has 32-bit components, which is not allowed in Big Sur. So it won't launch.

 

 

2 replies

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
February 26, 2021

Here's why: the uninstaller has 32-bit components, which is not allowed in Big Sur. So it won't launch.

 

 

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    February 26, 2021

    Hi,

     

    We're sorry about the trouble. You can try using the Creative Cloud cleaner tool to remove Photoshop CS6 prior to installing the latest version when you purchase the subscription. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if it helps!

    Regards,

    Nikunj

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