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Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247369 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    D
    defaulta4etsykmtyv2
    Participant
    March 14, 2021

    Hi, am experiencing program error messages when opeing a file and also when attempting to use keyboard shortcuts in photoshop. Only just happened today and up until then, been working fine. 

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

    Needing help. Thanks, frustrated Eddie

    D
    defaulta4etsykmtyv2
    Participant
    March 15, 2021

    Have now reverted to previous version of Photoshop and issues/errors dissappeared

    Thanks for your consideration, Eddie - less frustrated now.

    David B Murphy
    David B Murphy
    Participant
    March 13, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF65CB81B56 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF65B2FED30 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF65B2FE2A9 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF65A8D36C4 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF65A8D3321 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF65A8D3521 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF65A8D3341 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF65A8DD21D base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF65B3406EE base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF65B342CF1 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF65B3427D6 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF65B31D189 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF658FF5346 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF658FF53D3 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF658FE9888 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF658FFE6FC base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF65927DC8F base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF658FEBF0B base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF659242512 base: 0x00007FF658BA0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFF4D9C7034 base: 0x00007FFF4D9B0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFF4DFA2651 base: 0x00007FFF4DF50000 module name: 'ntdll.dll'

     

     

    H E L P !

    K
    Katelyn5EFD
    Participant
    March 13, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

     

     

    I have continually had this error when trying to open a file, create a new file or even exit the program which I can only achieve by using the task manager. Please advise. 

    A
    Ayden5D58
    Participant
    March 13, 2021

    Any help please, after saving a document once this error continues to come up when I try save again.

    This happens to every document

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x109bea60d base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109bea649 Adobe Photoshop 2021 + 85644873'
    1 address: 0x107b6486e base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107b6486e Adobe Photoshop 2021 + 51542126'
    2 address: 0x107b64ac1 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107b64ac1 Adobe Photoshop 2021 + 51542721'
    3 address: 0x1076b9213 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001076b9213 Adobe Photoshop 2021 + 46645779'
    4 address: 0x1076b91e9 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001076b91e9 Adobe Photoshop 2021 + 46645737'
    5 address: 0x1076b91d9 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001076b91d9 Adobe Photoshop 2021 + 46645721'
    6 address: 0x1076b91c9 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001076b91c9 Adobe Photoshop 2021 + 46645705'
    7 address: 0x1076b918d base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001076b918d Adobe Photoshop 2021 + 46645645'
    8 address: 0x107b621bb base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000107b621bb Adobe Photoshop 2021 + 51532219'
    9 address: 0x107b5ff65 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000107b5ff65 Adobe Photoshop 2021 + 51523429'
    10 address: 0x107b5d6e1 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000107b5d6e1 Adobe Photoshop 2021 + 51513057'
    11 address: 0x107b48538 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000107b48538 Adobe Photoshop 2021 + 51426616'
    12 address: 0x107b48644 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107b48644 Adobe Photoshop 2021 + 51426884'
    13 address: 0x107a2424d base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000107a2424d Adobe Photoshop 2021 + 50229837'
    14 address: 0x16ae1b0c5 base: 0x16ad7d000 module name: 'Spaces' symbol info: '14 Spaces 0x000000016ae1b0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff23130f1e base: 0x7fff22c92000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff23130f1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22cc16af base: 0x7fff22c92000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22cc16af -[NSApplication run] + 623'
    17 address: 0x107a24d22 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000107a24d22 Adobe Photoshop 2021 + 50232610'
    18 address: 0x107a26fda base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000107a26fda Adobe Photoshop 2021 + 50241498'
    19 address: 0x107b48e0c base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000107b48e0c Adobe Photoshop 2021 + 51428876'
    20 address: 0x10760d538 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010760d538 Adobe Photoshop 2021 + 45942072'
    21 address: 0x104a40809 base: 0x104a3d000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000104a40809 Adobe Photoshop 2021 + 14345'
    22 address: 0x7fff203d5621 base: 0x7fff203c0000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff203d5621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    O
    odtbee
    Participant
    March 13, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “hangedfool.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF641AC1B56 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF64023ED30 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF64023E2A9 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF64024013A base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF63EDCE32E base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF64023EF77 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF63FA6EBB2 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF63FA6EDF6 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF63E8D8E6C base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF63F97FAB3 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF63F07D337 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF63F07D134 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF63F07CC08 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF63E5EB209 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF63E230E9C base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF63DF53719 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF63F5652B3 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6402EE953 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF64025C20B base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF64025812A base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    20 address: 0x00007FF6402A8492 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    21 address: 0x00007FF6402A7D35 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    22 address: 0x00007FF6402827D6 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    23 address: 0x00007FF64025D189 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    24 address: 0x00007FF63DF35346 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    25 address: 0x00007FF63DF353D3 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    26 address: 0x00007FF63DF2A188 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    27 address: 0x00007FF63DF3E6FC base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    28 address: 0x00007FF63E1BDC8F base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    29 address: 0x00007FF63DF2BF0B base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    30 address: 0x00007FF63E182512 base: 0x00007FF63DAE0000 module name: 'Photoshop.exe'
    31 address: 0x00007FFA443E7034 base: 0x00007FFA443D0000 module name: 'KERNEL32.DLL'
    32 address: 0x00007FFA44882651 base: 0x00007FFA44830000 module name: 'ntdll.dll'

     

    Y
    yoshitomiy
    Participant
    March 13, 2021

    Photoshop Error information
    Code: -1
    Text: プログラムエラーです。
    Message: 要求された操作を完了できません。プログラムエラーです。
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF6D2571B56 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6D0CEED30 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6D0CEE2A9 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6D02C36C4 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6D02C3321 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6D02C3521 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6D02C3341 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6D02CD21D base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6D0D306EE base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6D0D32CF1 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6D0D327D6 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6D0D0D189 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6CE9E5346 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6CE9E53D3 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6CE9D9888 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6CE9EE6FC base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6CEC6DC8F base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6CE9DBF0B base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6CEC32512 base: 0x00007FF6CE590000 module name: 'Photoshop.exe'
    19 address: 0x00007FFF50E17034 base: 0x00007FFF50E00000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFF51FE2651 base: 0x00007FFF51F90000 module name: 'ntdll.dll'

     

    J
    johno39304439
    Participant
    March 12, 2021

    Well, thankfully, my error has been resolved after installing the new PS version 22.3 (my error was I couldn't open DNG files that previously worked fine). Thanks to those who took an effort working on the stability of PS. Good luck to those still in trouble. 

    J
    johnh78949562
    Participant
    March 12, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF6D4DF1B56 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6D356ED30 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6D356E2A9 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6D2B436C4 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6D2B43321 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6D2B43521 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6D2B43341 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6D2B4D21D base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6D35B06EE base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6D35B2CF1 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6D35B27D6 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6D358D189 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6D1265346 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6D12653D3 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6D1259888 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6D126E6FC base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6D14EDC8F base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6D125BF0B base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6D14B2512 base: 0x00007FF6D0E10000 module name: 'Photoshop.exe'
    19 address: 0x00007FFDB5717034 base: 0x00007FFDB5700000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFDB6682651 base: 0x00007FFDB6630000 module name: 'ntdll.dll'

     

    D
    defaultd1mfty495crg
    Participant
    March 12, 2021
    I installed a previous version and that took care of the problem.

    --
    Jim Turner, author of
    *Arizona: Celebration of the Grand Canyon State*
    *The Mighty Colorado River: From the Glaciers to the Gulf*
    *Crater Lake and Beyond: Land of Fire and Ice*
    *Four Corners USA: Wonders of the American Southwest*
    520-576-8678
    www.jimturnerhistorian.org
    D
    defaultd1mfty495crg
    Participant
    March 12, 2021

    I installed the diagnostic plug in but when I click "simulate error" it won't let me repeat the steps that gave me the error. As soon as I hit the blue "simulate error" message I get the same message I get for every command since I updated. "Could not complete your request because of a program error." This is the same error I get for filters, resize, adjustments, everything but crop and save. 

     

    I have also uninstalled and reinstalled the program.

    D
    defaultunaf8ne11cgu
    Participant
    March 11, 2021

    I've been getting the "Could not complete your request because of a program error".  My trouble is with opening certain projects.  PS is up to date.  I disabled "Use Graphics Processor".  I disabled Generator.  I upped Cache level to 4.  I rebuilt my preferences.  I even rolled back to the previous version.  

     

    I did the diagnostic and got this:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF62FB32056 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    1 address: 0x00007FF62E3299C0 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    2 address: 0x00007FF62E328F19 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    3 address: 0x00007FF62D90B434 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    4 address: 0x00007FF62D90B0C1 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    5 address: 0x00007FF62D90B2C1 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    6 address: 0x00007FF62D90B0E1 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    7 address: 0x00007FF62D91445D base: 0x00007FF625480000 module name: 'Photoshop.exe'
    8 address: 0x00007FF62E369F7E base: 0x00007FF625480000 module name: 'Photoshop.exe'
    9 address: 0x00007FF62E36C451 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    10 address: 0x00007FF62E36BF36 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    11 address: 0x00007FF62E346A89 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    12 address: 0x00007FF62C0385F6 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    13 address: 0x00007FF62C03867D base: 0x00007FF625480000 module name: 'Photoshop.exe'
    14 address: 0x00007FF62C02D4D8 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    15 address: 0x00007FF62C04198C base: 0x00007FF625480000 module name: 'Photoshop.exe'
    16 address: 0x00007FF62C2C7AEF base: 0x00007FF625480000 module name: 'Photoshop.exe'
    17 address: 0x00007FF62C02F26B base: 0x00007FF625480000 module name: 'Photoshop.exe'
    18 address: 0x00007FF62C28C372 base: 0x00007FF625480000 module name: 'Photoshop.exe'
    19 address: 0x00007FFA00137034 base: 0x00007FFA00120000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFA00542651 base: 0x00007FFA004F0000 module name: 'ntdll.dll'

     

     

    Please help!

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