Program Error Diagnostic Plugin feedback

Report · Jan 29, 2021

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Report · Sep 19, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF6EB4B93FB base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6E9BB3A64 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6E9BB2FC9 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6E9BB4F4A base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6E874BF7E base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6E9BB4FA9 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6E9BB3CC0 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6E7B6892E base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF6E9C12C3A base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6E787E484 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6E7AD69BA base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF6E787061A base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6E788597C base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6E7AFA56E base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF6E787233B base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6E7ABDAB2 base: 0x00007FF6E7410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFECBEA7034 base: 0x00007FFECBE90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFECD7A2651 base: 0x00007FFECD750000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 20, 2021

Photoshop Error information
Code: -1
Text: 프로그램 오류로 인하여
Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF714345E02 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7127F5D44 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7127F52A9 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF711C500B4 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF711C4FCF1 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF711C4FF11 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF711C4FD11 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF711C5C33D base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF712838C25 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF71283B6F8 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF71283B13B base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF712815059 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF710296F39 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF710296FD6 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF71028A828 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7102A12C1 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF71052A155 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF71028CF1B base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7104EA602 base: 0x00007FF70FDB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFD630F7034 base: 0x00007FFD630E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFD63B42651 base: 0x00007FFD63AF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

I use to 'PortraitPro studio 21' plug-in.

This program is filter plug-in. open the other progam(PortraitPro studio 21) and save result for photoshop layer.

But can't save, can't apply filter

Help me please this error

Report · Oct 01, 2021

@진희5E8E Hi there,

Thanks for sharing the logs. When you save the file from Portrait pro 21, do you save it in PSD format? And you are unable to open that file in Photoshop and getting program error? If this is your workflow, could you please share that PSD file with us via private message?

If I am not right, please share your step by step workflow from Portriat Pro to Photoshop?

Thanks,

Mohit

Report · Oct 01, 2021

Format is JPG file.

workflow step

1. bring jpg file in photoshop.

2. filter - Anthropics - PortraitPro (I intalled plug-in)

3. popup the 'portrait' program, using filter

4. 'portrait' program save, and then close program then result appear photoshop layer.

But popup this error... i can't use this paid program...

Report · Sep 20, 2021

Photoshop Error information

Code: -1

Text: weil ein Programmfehler aufgetreten ist

Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x00007FF7554D5E02 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

1 address: 0x00007FF753985D44 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

2 address: 0x00007FF7539852A9 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

3 address: 0x00007FF752DE00B4 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

4 address: 0x00007FF752DDFCF1 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

5 address: 0x00007FF752DDFF11 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

6 address: 0x00007FF752DDFD11 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

7 address: 0x00007FF752DEC33D base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

8 address: 0x00007FF7539C8C25 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

9 address: 0x00007FF7539CB6F8 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

10 address: 0x00007FF7539CB13B base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

11 address: 0x00007FF7539A5059 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

12 address: 0x00007FF751426F39 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13 address: 0x00007FF751426FD6 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14 address: 0x00007FF75141A828 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15 address: 0x00007FF7514312C1 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

16 address: 0x00007FF7516BA155 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

17 address: 0x00007FF75141CF1B base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

18 address: 0x00007FF75167A602 base: 0x00007FF750F40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

19 address: 0x00007FFBD02C7034 base: 0x00007FFBD02B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

20 address: 0x00007FFBD0402651 base: 0x00007FFBD03B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 20, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x1076e800c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001076e803c Adobe Photoshop 2021 + 74694716'
1 address: 0x1055c8ed8 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x00000001055c8ed8 Adobe Photoshop 2021 + 39964376'
2 address: 0x1055c9118 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001055c9118 Adobe Photoshop 2021 + 39964952'
3 address: 0x1055c75f0 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001055c75f0 Adobe Photoshop 2021 + 39958000'
4 address: 0x1055c7590 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001055c7590 Adobe Photoshop 2021 + 39957904'
5 address: 0x1055c9eac base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001055c9eac Adobe Photoshop 2021 + 39968428'
6 address: 0x1055c9ef4 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001055c9ef4 Adobe Photoshop 2021 + 39968500'
7 address: 0x104a31f08 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000104a31f08 Adobe Photoshop 2021 + 27811592'
8 address: 0x104a53300 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000104a53300 Adobe Photoshop 2021 + 27947776'
9 address: 0x103c8ed18 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000103c8ed18 Adobe Photoshop 2021 + 13511960'
10 address: 0x1046d73bc base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001046d73bc Adobe Photoshop 2021 + 24294332'
11 address: 0x103743fe8 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000103743fe8 Adobe Photoshop 2021 + 7962600'
12 address: 0x10373644c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010373644c Adobe Photoshop 2021 + 7906380'
13 address: 0x103726410 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000103726410 Adobe Photoshop 2021 + 7840784'
14 address: 0x103726234 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000103726234 Adobe Photoshop 2021 + 7840308'
15 address: 0x10375bc98 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010375bc98 Adobe Photoshop 2021 + 8060056'
16 address: 0x10375d048 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010375d048 Adobe Photoshop 2021 + 8065096'
17 address: 0x104873c38 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000104873c38 Adobe Photoshop 2021 + 25984056'
18 address: 0x104875d80 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000104875d80 Adobe Photoshop 2021 + 25992576'
19 address: 0x103e7d8a0 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000103e7d8a0 Adobe Photoshop 2021 + 15538336'
20 address: 0x1055e87d8 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x00000001055e87d8 Adobe Photoshop 2021 + 40093656'
21 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
22 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
23 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
24 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
25 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
26 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
27 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
28 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
29 address: 0x1055e854c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x00000001055e854c Adobe Photoshop 2021 + 40093004'
30 address: 0x1055f5488 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x00000001055f5488 Adobe Photoshop 2021 + 40146056'
31 address: 0x107c781bc base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '31 Adobe Photoshop 2021 0x0000000107c781bc Adobe Photoshop 2021 + 80527804'
32 address: 0x1055abc74 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '32 Adobe Photoshop 2021 0x00000001055abc74 Adobe Photoshop 2021 + 39844980'
33 address: 0x10493fd28 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x000000010493fd28 Adobe Photoshop 2021 + 26819880'
34 address: 0x1055a9a04 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '34 Adobe Photoshop 2021 0x00000001055a9a04 Adobe Photoshop 2021 + 39836164'
35 address: 0x1054a562c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '35 Adobe Photoshop 2021 0x00000001054a562c Adobe Photoshop 2021 + 38770220'
36 address: 0x1054a6248 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '36 Adobe Photoshop 2021 0x00000001054a6248 Adobe Photoshop 2021 + 38773320'
37 address: 0x1a4e4b994 base: 0x1a4bf8000 module name: 'AppKit' symbol info: '37 AppKit 0x00000001a4e4b994 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4384'
38 address: 0x1a4dbc344 base: 0x1a4bf8000 module name: 'AppKit' symbol info: '38 AppKit 0x00000001a4dbc344 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2444'
39 address: 0x1a4dbb74c base: 0x1a4bf8000 module name: 'AppKit' symbol info: '39 AppKit 0x00000001a4dbb74c -[NSWindow(NSEventRouting) sendEvent:] + 352'
40 address: 0x1119e8b8c base: 0x111974000 module name: 'AdobeOwl' symbol info: '40 AdobeOwl 0x00000001119e8b8c AdobeOwl + 478092'
41 address: 0x1a4dba624 base: 0x1a4bf8000 module name: 'AppKit' symbol info: '41 AppKit 0x00000001a4dba624 -[NSApplication(NSEvent) sendEvent:] + 2568'
42 address: 0x1054b3de8 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '42 Adobe Photoshop 2021 0x00000001054b3de8 Adobe Photoshop 2021 + 38829544'
43 address: 0x1054b4934 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '43 Adobe Photoshop 2021 0x00000001054b4934 Adobe Photoshop 2021 + 38832436'
44 address: 0x1a50877a8 base: 0x1a4bf8000 module name: 'AppKit' symbol info: '44 AppKit 0x00000001a50877a8 -[NSApplication _handleEvent:] + 76'
45 address: 0x1a4c29e74 base: 0x1a4bf8000 module name: 'AppKit' symbol info: '45 AppKit 0x00000001a4c29e74 -[NSApplication run] + 636'
46 address: 0x1054b541c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '46 Adobe Photoshop 2021 0x00000001054b541c Adobe Photoshop 2021 + 38835228'
47 address: 0x1054b784c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '47 Adobe Photoshop 2021 0x00000001054b784c Adobe Photoshop 2021 + 38844492'
48 address: 0x1055adf2c base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '48 Adobe Photoshop 2021 0x00000001055adf2c Adobe Photoshop 2021 + 39853868'
49 address: 0x107c690d4 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '49 Adobe Photoshop 2021 0x0000000107c690d4 Adobe Photoshop 2021 + 80466132'
50 address: 0x102fb1d10 base: 0x102fac000 module name: 'Adobe Photoshop 2021' symbol info: '50 Adobe Photoshop 2021 0x0000000102fb1d10 Adobe Photoshop 2021 + 23824'
51 address: 0x1a2369430 base: 0x1a2351000 module name: 'libdyld.dylib' symbol info: '51 libdyld.dylib 0x00000001a2369430 start + 4'

Report · Sep 20, 2021

This occurred when trying to edit layer effects in a 16 bit A4 document at 300 dpi in CMYK

Report · Sep 20, 2021

And so the list goes on.

Have done everything. I did reinstall the drivers and it was fine until the power went out and shut the darn thing off. Now, back to square one. REALLY sux to reinstall! JS. But, thank you for at least this part.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF670475E02 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF66E925D44 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF66E9252A9 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF66DD800B4 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF66DD7FCF1 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF66DD7FF11 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF66DD7FD11 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF66DD8C33D base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF66E968C25 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66E96B6F8 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66E96B13B base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF66E945059 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF66C3C6F39 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF66C3C6FD6 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF66C3BB145 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF66C3D12C1 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF66C65A155 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF66C3BCF1B base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF66C61A602 base: 0x00007FF66BEE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFD32E57034 base: 0x00007FFD32E40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFD33A82651 base: 0x00007FFD33A30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 20, 2021

This error has been happening consistently since around April. Usually I would uninstall and reinstall photoshop and it would work for a while but then I would encounter the error repeatedly again. The error would pop when I attempt to open or create a new file attempt to create a new file.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF6B9025E02 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6B74D5D44 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6B74D52A9 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6B69300B4 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6B692FCF1 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6B692FF11 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6B692FD11 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6B693C33D base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6B7518C25 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6B751B6F8 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6B751B13B base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6B74F5059 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6B4F76F39 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6B4F76FD6 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6B4F6A828 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6B4F812C1 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6B520A155 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6B4F6CF1B base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6B51CA602 base: 0x00007FF6B4A90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF40B07034 base: 0x00007FFF40AF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF40F42651 base: 0x00007FFF40EF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 20, 2021

I was in the middle of adding text to an image (successfully at least 18 other times) when PS started giving me this error. Now, the Type Tool gives me this error all the time.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Sep 22, 2021

PSD wouldn't open because of "program error" managed to get around and it opens fine but won't save changes due to "program error. Windows 10 OS, PS is up to date.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not save “C:\Users\...\tag teamed.psd” because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF647CC5E02 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF646175D44 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6461752A9 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6461771EA base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF644B6F5BE base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF646177249 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF646175FB0 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF645180036 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF644FF172B base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF644FEC77F base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF64504AB9B base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF64504A9C1 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF643F22DEE base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
13 address: 0x00007FF643F21CB9 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF6445BC442 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
15 address: 0x00007FF643C384BA base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6445BE736 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
17 address: 0x00007FF643F38D95 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF643F3854E base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF6461D6D9B base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
20 address: 0x00007FF6461E1B1E base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
21 address: 0x00007FF6461E1345 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
22 address: 0x00007FF6461BB13B base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
23 address: 0x00007FF646195059 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
24 address: 0x00007FF643C16F39 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
25 address: 0x00007FF643C16FD6 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
26 address: 0x00007FF643C0B145 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
27 address: 0x00007FF643C212C1 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
28 address: 0x00007FF643EAA155 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
29 address: 0x00007FF643C0CF1B base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
30 address: 0x00007FF643E6A602 base: 0x00007FF643730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
31 address: 0x00007FFCFC077034 base: 0x00007FFCFC060000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
32 address: 0x00007FFCFD542651 base: 0x00007FFCFD4F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 23, 2021

Hi,

For a couple of weeks Photoshop has been completely broken and can't use it at all. Even closing the program is not possible. All tasks are failing with the following message: "Could not complete your request because of a program error."

I tried reinstalling and from Creative Cloud, but it doesn't work.

Here's the log:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF74E2A5E02 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF74C755D44 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF74C7552A9 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF74BBB00B4 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF74BBAFCF1 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF74BBAFF11 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF74BBAFD11 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF74BBBC33D base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF74C798C25 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF74C79B6F8 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF74C79B13B base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF74C775059 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF74A1F6F39 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF74A1F6FD6 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF74A1EB145 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF74A2012C1 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF74A48A155 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF74A1ECF1B base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF74A44A602 base: 0x00007FF749D10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF9B47B7034 base: 0x00007FF9B47A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF9B52C2651 base: 0x00007FF9B5270000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 23, 2021

Photoshop Error information
Code: -1
Text: プログラムエラーです。
Message: 要求された操作を完了できません。プログラムエラーです。
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF75DB65E02 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF75C015D44 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF75C0152A9 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF75B4700B4 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF75B46FCF1 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF75B46FF11 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF75B46FD11 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF75B47C33D base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF75C058C25 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF75C05B6F8 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF75C05B13B base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF75C035059 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF759AB6F39 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF759AB6FD6 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF759AAB145 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF759AC12C1 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF759D4A155 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF759AACF1B base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF759D0A602 base: 0x00007FF7595D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFE98127034 base: 0x00007FFE98110000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFE98842651 base: 0x00007FFE987F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 23, 2021

Hi there,

We're sorry for the program error issue. Could you please let us know on what steps are you seeing the program error in the latest version of Photoshop? It will help us to reproduce the problem our end and resolve it quickly.

Thanks,

Mohit

Report · Sep 23, 2021

Hi Mohit,

The program error message came up on sending .dng files to my Epson P900. It turned out to be a problem between the Epson driver and Big Sur 11.9—deleting the driver in Mac prefs and reinstalling it solved the problem.—Carl

Web Site:

www.carlweese.com

Working Pictures Blog:

http://workingpictures.blogspot.com/

Report · Sep 24, 2021

Awesome, thanks for the update Carl.

Thanks,

Mohit

Report · Sep 24, 2021

Hi Mohit

Getting a progam error while trying to save a PSD to network drive (synology)

Report · Sep 30, 2021

@defaultvbjpawjb483q

Hi,

Sorry about the Program error that you are facing.

I understand the workflow that you are trying to do is :

1. Open a psd file,

2. edit the same, save it on network drive and it gives program error.

Are the above steps correct? Also few things I would like to understand here are:

1. Is error coming when you try to save via Export As option and Save for Web option too ?

2. Also is the file open from network too.

3. Could you share what king of network drive is it?

Thanks,

Agrita Jain

Report · Oct 01, 2021

Well no. The steps are:

1) start Photoshop

2) open any file type (psd, jpg, png, pdf ... whatever)

3) get a Applicatin Error message

That's the end. Nothing more possible, not even quit Photoshop.

The only thing to work around this is the following:

1) kill Photoshop through task manager

2) start Photoshop

3) delete all the preferences

4) quit Photoshop

5) start Photoshop

6) open any file and work without any of your perferences, color profiles or actions ... 😞

7) never quit Photoshop again!

If you quit Photoshop you have to start with step 1 again ... And NO THIS NOT APPLICATE FOR THE FUTURE. I'm awaiting a solution for one week now!

Report · Oct 05, 2021

Hi

1. Open a psd file, - correct

2. edit the same, save it on network drive and it gives program error. -correct

Are the above steps correct? Also few things I would like to understand here are:

1. Is error coming when you try to save via Export As option and Save for Web option too ? -I didn’t try that way, error appears when try to save by (Command + s), next time I will try to save via Export As option and Save for Web option.

2. Also is the file open from network too. -correct

3. Could you share what king of network drive is it? - Synology

Thanks

Report · Sep 23, 2021

I get the could not complete your request when i click ok after changing the levels in my image...

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x10c86587d base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010c8658b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x10a3c8d94 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010a3c8d94 Adobe Photoshop 2021 + 45366676'

2 address: 0x10a3c8fe1 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010a3c8fe1 Adobe Photoshop 2021 + 45367265'

3 address: 0x10cfd9f53 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010cfd9f53 Adobe Photoshop 2021 + 91574099'

4 address: 0x10cfd9f29 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010cfd9f29 Adobe Photoshop 2021 + 91574057'

5 address: 0x10cfd9f19 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010cfd9f19 Adobe Photoshop 2021 + 91574041'

6 address: 0x10cfd9f09 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010cfd9f09 Adobe Photoshop 2021 + 91574025'

7 address: 0x10cfd9ecd base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010cfd9ecd Adobe Photoshop 2021 + 91573965'

8 address: 0x10a3c5dfb base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010a3c5dfb Adobe Photoshop 2021 + 45354491'

9 address: 0x10a3c3d75 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010a3c3d75 Adobe Photoshop 2021 + 45346165'

10 address: 0x10a3c14f1 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010a3c14f1 Adobe Photoshop 2021 + 45335793'

11 address: 0x10a3ac3b8 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010a3ac3b8 Adobe Photoshop 2021 + 45249464'

12 address: 0x10a3ac4c4 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010a3ac4c4 Adobe Photoshop 2021 + 45249732'

13 address: 0x10a2ac43f base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010a2ac43f Adobe Photoshop 2021 + 44201023'

14 address: 0x16f3a4fa5 base: 0x16f307000 module name: 'Spaces' symbol info: '14 Spaces 0x000000016f3a4fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff231c3be1 base: 0x7fff22d24000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231c3be1 -[NSApplication _handleEvent:] + 65'

16 address: 0x7fff22d53c8e base: 0x7fff22d24000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d53c8e -[NSApplication run] + 623'

17 address: 0x10a2acf12 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010a2acf12 Adobe Photoshop 2021 + 44203794'

18 address: 0x10a2af3e0 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010a2af3e0 Adobe Photoshop 2021 + 44213216'

19 address: 0x10a3acc8c base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010a3acc8c Adobe Photoshop 2021 + 45251724'

20 address: 0x10cf23288 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010cf23288 Adobe Photoshop 2021 + 90825352'

21 address: 0x107887c89 base: 0x107885000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000107887c89 Adobe Photoshop 2021 + 11401'

22 address: 0x7fff2047ff3d base: 0x7fff2046a000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2047ff3d start + 1'

Report · Sep 23, 2021

I had to install a previous version, which is not great solution. Adobe sort it out!

To protect our customers and our business, this email and any attachments are confidential. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this email or any part of it. We may monitor email traffic and also the content of emails for compliance purposes. Freemans plc, also trading as Swimwear365, Clearance365, Curvissa and bonprix. Grattan plc, also trading as Kaleidoscope, Witt International and Look Again. Registered office of both companies 66-70 Vicar Lane, Little Germany, Bradford, BD99 2XG. Registered in England and Wales company numbers 321643 and 249001 respectively. Authorised and regulated by the Financial Conduct Authority. Think Green! Please don't print this email unless absolutely necessary!

Report · Sep 23, 2021

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x1059b487d base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001059b48b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x103517d94 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000103517d94 Adobe Photoshop 2021 + 45366676'

2 address: 0x103517fe1 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000103517fe1 Adobe Photoshop 2021 + 45367265'

3 address: 0x106128f53 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000106128f53 Adobe Photoshop 2021 + 91574099'

4 address: 0x106128f29 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000106128f29 Adobe Photoshop 2021 + 91574057'

5 address: 0x106128f19 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000106128f19 Adobe Photoshop 2021 + 91574041'

6 address: 0x106128f09 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000106128f09 Adobe Photoshop 2021 + 91574025'

7 address: 0x106128ecd base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000106128ecd Adobe Photoshop 2021 + 91573965'

8 address: 0x103514dfb base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000103514dfb Adobe Photoshop 2021 + 45354491'

9 address: 0x103512d75 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000103512d75 Adobe Photoshop 2021 + 45346165'

10 address: 0x1035104f1 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001035104f1 Adobe Photoshop 2021 + 45335793'

11 address: 0x1034fb3b8 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001034fb3b8 Adobe Photoshop 2021 + 45249464'

12 address: 0x1034fb4c4 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001034fb4c4 Adobe Photoshop 2021 + 45249732'

13 address: 0x1033fb43f base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001033fb43f Adobe Photoshop 2021 + 44201023'

14 address: 0x1c0d85fa5 base: 0x1c0ce8000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001c0d85fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff231e6be1 base: 0x7fff22d47000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231e6be1 -[NSApplication _handleEvent:] + 65'

16 address: 0x7fff22d76c8e base: 0x7fff22d47000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d76c8e -[NSApplication run] + 623'

17 address: 0x1033fbf12 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x00000001033fbf12 Adobe Photoshop 2021 + 44203794'

18 address: 0x1033fe3e0 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x00000001033fe3e0 Adobe Photoshop 2021 + 44213216'

19 address: 0x1034fbc8c base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x00000001034fbc8c Adobe Photoshop 2021 + 45251724'

20 address: 0x106072288 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000106072288 Adobe Photoshop 2021 + 90825352'

21 address: 0x1009d6c89 base: 0x1009d4000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001009d6c89 Adobe Photoshop 2021 + 11401'

22 address: 0x7fff204a2f3d base: 0x7fff2048d000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff204a2f3d start + 1’

Report · Sep 23, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Error occured when I was using select subject.

Report · Sep 24, 2021

I am also following the instructions for the diagnostics plug-in, having pasted the relevant folder into plugins, yet no information is copied exept this :

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:

And I cannot open any files or cannot close the software except the task manager

Adobe Community

Program Error Diagnostic Plugin feedback

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