Program Error Diagnostic Plugin feedback

[Pete.Green]

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

1. Follow the instructions to install the Program Error Diagnostic Plugin
2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

[sj4231]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF7D29EE3D3 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7D0AFA82C base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7D0AF9EE9 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7CFFD2C64 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7CFFD2B29 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7CFFD2929 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7CFFE0AFD base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7D0B3B815 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7D0B3E5C7 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7D0B3E01A base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7D0B1DF89 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7CE48B5E8 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7CE48B686 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7CE47EF2F base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7CE4958A1 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7CE76E69F base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7CE481846 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7CE6E6FC2 base: 0x00007FF7CDE90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC8E6354E0 base: 0x00007FFC8E620000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC8EFC485B base: 0x00007FFC8EFC0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Elijah26025525lb63]

I was trying to use the square select items tool and this is what I got with the plugin

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF69FC2E3D3 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF69DD3A82C base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF69DD39EE9 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF69D212C64 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF69D212B29 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF69D212929 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF69D220AFD base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF69DD7B815 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF69DD7E5C7 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF69DD7E01A base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF69DD5DF89 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF69B6CB5E8 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF69B6CB686 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF69B6BEF2F base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF69B6D58A1 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF69B9AE69F base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF69B6C1846 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF69B926FC2 base: 0x00007FF69B0D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF86C7054E0 base: 0x00007FF86C6F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF86E66485B base: 0x00007FF86E660000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Brittany26026293zwy7]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF762DBE3D3 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF760ECA82C base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF760EC9EE9 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7603A2C64 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7603A2B29 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7603A2929 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7603B0AFD base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF760F0B815 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF760F0E5C7 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF760F0E01A base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF760EEDF89 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF75E85B5E8 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF75E85B686 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF75E84EF2F base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF75E8658A1 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF75EB3E69F base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF75E851846 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF75EAB6FC2 base: 0x00007FF75E260000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF803FE54E0 base: 0x00007FF803FD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF80544485B base: 0x00007FF805440000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Hartpics]

Photoshop has quit printing. Here is the error:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not print “2022a SMC Pricelist 09_08_2022.jpg” because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF77604E3D3 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF77415A82C base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF774159EE9 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF77415BC8A base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7725BA5FC base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7725BAA6B base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7738CBC27 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7741C25D1 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7741C1DA5 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF77419E01A base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF77417DF89 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF771AEB5E8 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF771AEB686 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF771ADF808 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF771AF58A1 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF771DCE69F base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF771AE1846 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF771D46FC2 base: 0x00007FF7714F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF9BB127034 base: 0x00007FF9BB110000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF9BC642651 base: 0x00007FF9BC5F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[의철신35408160]

I have an error to use a font 'Vid's Norse' by text tool

This font works well on the photoshop of my another PC 

--------------------

Photoshop Error information
Code: -1
Text: 프로그램 오류로 인하여
Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF75C03E903 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF75A1CC70C base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF75A1CBDC9 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7596DB234 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7596DAD69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7596DAB69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7596E8DDD base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF75A20CDA5 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF75A20FB57 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF75A20F5AA base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF75A1EFE69 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF757BBE6C8 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF757BBE766 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF757BB1FBF base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF757BC8981 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF757E8B5EC base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF757BB48C9 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF757E19E72 base: 0x00007FF7575E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFD72117034 base: 0x00007FFD72100000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFD72762651 base: 0x00007FFD72710000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[jonathanc9652127]

Some time in the past couple of months something changed and I cannot print from Photoshop - I can still print from Lightroom Classic. I have followed all the pertinent instructions including re-install.

Photoshop Error information
Code: -30870
Text: because of a program error
Message: Could not print “1-Bedroom-08272022_170929.jpg” because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x107573ea0 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000107573edc Adobe Photoshop 2022 + 90980060'
1 address: 0x104cef664 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104cef664 Adobe Photoshop 2022 + 48494180'
2 address: 0x104cef8b1 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000104cef8b1 Adobe Photoshop 2022 + 48494769'
3 address: 0x104ceda05 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000104ceda05 Adobe Photoshop 2022 + 48486917'
4 address: 0x102a96f0b base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000102a96f0b Adobe Photoshop 2022 + 12480267'
5 address: 0x102a966c1 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000102a966c1 Adobe Photoshop 2022 + 12478145'
6 address: 0x1048a3e79 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001048a3e79 Adobe Photoshop 2022 + 43990649'
7 address: 0x104c305cd base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000104c305cd Adobe Photoshop 2022 + 47711693'
8 address: 0x104c1f691 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000104c1f691 Adobe Photoshop 2022 + 47642257'
9 address: 0x104ce786b base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000104ce786b Adobe Photoshop 2022 + 48461931'
10 address: 0x104cd19c8 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000104cd19c8 Adobe Photoshop 2022 + 48372168'
11 address: 0x104cd1ada base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000104cd1ada Adobe Photoshop 2022 + 48372442'
12 address: 0x104bd7d50 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000104bd7d50 Adobe Photoshop 2022 + 47349072'
13 address: 0x7ff812a0818b base: 0x7ff8125a1000 module name: 'AppKit' symbol info: '13 AppKit 0x00007ff812a0818b -[NSApplication _handleEvent:] + 65'
14 address: 0x7ff8125d0d3e base: 0x7ff8125a1000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff8125d0d3e -[NSApplication run] + 623'
15 address: 0x104bd8882 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x0000000104bd8882 Adobe Photoshop 2022 + 47351938'
16 address: 0x104bdb076 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000104bdb076 Adobe Photoshop 2022 + 47362166'
17 address: 0x104cd231c base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000104cd231c Adobe Photoshop 2022 + 48374556'
18 address: 0x107d99f4a base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000107d99f4a Adobe Photoshop 2022 + 99524426'
19 address: 0x101eb2b78 base: 0x101eb0000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000101eb2b78 Adobe Photoshop 2022 + 11128'
20 address: 0x11096152e module name: '<unknown module>' symbol info: '20 dyld 0x000000011096152e start + 462'

[Oliwia2617510086ct]

Photoshop Error information
Code: -1
Text: ponieważ wystąpił błąd programu
Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
Stack:
Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
0 address: 0x00007FF61C630562 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF61A9A0654 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF61A99FB29 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF619DCF644 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF619DCF0D1 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF619DCF171 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF619DCF0F1 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF619DDB60D base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF61A9E6C65 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF61A9E98E8 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF61A9E942B base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF61A9C42D9 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF6183B1C19 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6183B1CB6 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6183A5229 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6183BC181 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF618671902 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6183A7C7E base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF618608542 base: 0x00007FF617DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF818317034 base: 0x00007FF818300000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF819C026A1 base: 0x00007FF819BB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Testqw4r234321]

Moin,

habe seit neusten den Fehler bei Photoshop 2022.

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF6822A2F43 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6803AF06C base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6803AE729 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF67F8874E4 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF67F8873A9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF67F8871A9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF67F89537D base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6803F0055 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6803F2E07 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6803F285A base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6803D27C9 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF67DD3B5E8 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF67DD3B686 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF67DD2EF2F base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF67DD458A1 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF67E022B6F base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF67DD31846 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF67DF9C3D2 base: 0x00007FF67D740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC520B54E0 base: 0x00007FFC520A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC53A0485B base: 0x00007FFC53A00000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Reparto262216372zat]

Hi,
This is my error message, I need help!

Photoshop Error information

Code: -1

Text: poiché si è verificato un errore del programma

Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.

Stack:

Adobe Photoshop 23.1.1 20220106.r.202 060a6d1

0 address: 0x10b7336e0 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010b73371c Adobe Photoshop 2022 + 85272348'

1 address: 0x1091c9b24 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x00000001091c9b24 Adobe Photoshop 2022 + 46041892'

2 address: 0x1091c9d71 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x00000001091c9d71 Adobe Photoshop 2022 + 46042481'

3 address: 0x10bf7cab3 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010bf7cab3 Adobe Photoshop 2022 + 93960883'

4 address: 0x10bf7ca89 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010bf7ca89 Adobe Photoshop 2022 + 93960841'

5 address: 0x10bf7ca79 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010bf7ca79 Adobe Photoshop 2022 + 93960825'

6 address: 0x10bf7ca69 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010bf7ca69 Adobe Photoshop 2022 + 93960809'

7 address: 0x10bf7ca2d base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010bf7ca2d Adobe Photoshop 2022 + 93960749'

8 address: 0x1091c68db base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x00000001091c68db Adobe Photoshop 2022 + 46029019'

9 address: 0x1091c4615 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x00000001091c4615 Adobe Photoshop 2022 + 46020117'

10 address: 0x1091c1d71 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x00000001091c1d71 Adobe Photoshop 2022 + 46009713'

11 address: 0x1091abfc8 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001091abfc8 Adobe Photoshop 2022 + 45920200'

12 address: 0x1091ac0d4 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001091ac0d4 Adobe Photoshop 2022 + 45920468'

13 address: 0x1090ab240 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x00000001090ab240 Adobe Photoshop 2022 + 44868160'

14 address: 0x127b6b635 base: 0x127acb000 module name: 'Spaces' symbol info: '14  Spaces                              0x0000000127b6b635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7ff81dcb959b base: 0x7ff81d852000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81dcb959b -[NSApplication _handleEvent:] + 65'

16 address: 0x7ff81d881f8e base: 0x7ff81d852000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007ff81d881f8e -[NSApplication run] + 623'

17 address: 0x1090abd42 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x00000001090abd42 Adobe Photoshop 2022 + 44870978'

18 address: 0x1090ae5b6 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001090ae5b6 Adobe Photoshop 2022 + 44881334'

19 address: 0x1091ac8cc base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x00000001091ac8cc Adobe Photoshop 2022 + 45922508'

20 address: 0x10bec4309 base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x000000010bec4309 Adobe Photoshop 2022 + 93205257'

21 address: 0x1065e72fd base: 0x1065e1000 module name: 'Adobe Photoshop 2022' symbol info: '21  Adobe Photoshop 2022                0x00000001065e72fd Adobe Photoshop 2022 + 25341'

22 address: 0x1185d751e module name: '<unknown module>' symbol info: '22  dyld                                0x00000001185d751e start + 462'

[Lucas Araújo]

De tempos em tempos meu photoshop da um bug absurdo quando salvo o arquivo, ae ele fecha sozinho e desliga o meu PC. Mas em raras ocasiões como dessa vez ele fecha o arquivo, desliga o PC e quando tento abrir o arquivo de novo ele dar esse erro:

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF782D42F43 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF780E4F06C base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF780E4E729 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7803274E4 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7803273A9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7803271A9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF78033537D base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF780E90055 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF780E92E07 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF780E9285A base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF780E727C9 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF77E7DB5E8 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF77E7DB686 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF77E7CEF2F base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF77E7E58A1 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF77EAC2B6F base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF77E7D1846 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF77EA3C3D2 base: 0x00007FF77E1E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFFF3997034 base: 0x00007FFFF3980000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFFF3D826A1 base: 0x00007FFFF3D30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Jack5DD1]

Recently Photoshop has taken a turn on me. When using the text tool and transforming shapes, the graphics display becomes basic, almost like there is no graphics accelertation from my GPU. Hopefully this error info will help identify it.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF7884C2F43 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7865CF06C base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7865CE729 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF785AA74E4 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF785AA73A9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF785AA71A9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF785AB537D base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF786610055 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF786612E07 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF78661285A base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7865F27C9 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF783F5B5E8 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF783F5B686 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF783F4EF2F base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF783F658A1 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF784242B6F base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF783F51846 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7841BC3D2 base: 0x00007FF783960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC793B7034 base: 0x00007FFC793A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC79BA26A1 base: 0x00007FFC79B50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Pamela5E23]

Got an error trying to open a jpeg file.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[Daniele253231168uz1]

Photoshop Error information
Code: -1
Text: poiché si è verificato un errore del programma
Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF6FFDB2F43 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6FDEBF06C base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6FDEBE729 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6FD3974E4 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6FD3973A9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6FD3971A9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6FD3A537D base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6FDF00055 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6FDF02E07 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6FDF0285A base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6FDEE27C9 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6FB84B5E8 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6FB84B686 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6FB83F808 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6FB8558A1 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6FBB32B6F base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6FB841846 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6FBAAC3D2 base: 0x00007FF6FB250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF8083154E0 base: 0x00007FF808300000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF80942485B base: 0x00007FF809420000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Hasnene G]

Hi there,

I am unable to open a file in Photoshop, and having the following error when running the Error Diagnostic Plugin:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0	address: 0x104e00c90	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '0   Adobe Photoshop 2022                0x0000000104e00cc0 Adobe Photoshop 2022 + 81448128'
1	address: 0x102906520	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '1   Adobe Photoshop 2022                0x0000000102906520 Adobe Photoshop 2022 + 42673440'
2	address: 0x102906760	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '2   Adobe Photoshop 2022                0x0000000102906760 Adobe Photoshop 2022 + 42674016'
3	address: 0x1055c6a40	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '3   Adobe Photoshop 2022                0x00000001055c6a40 Adobe Photoshop 2022 + 89598528'
4	address: 0x1055c6a1c	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '4   Adobe Photoshop 2022                0x00000001055c6a1c Adobe Photoshop 2022 + 89598492'
5	address: 0x1055c6a10	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '5   Adobe Photoshop 2022                0x00000001055c6a10 Adobe Photoshop 2022 + 89598480'
6	address: 0x1055c6a04	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '6   Adobe Photoshop 2022                0x00000001055c6a04 Adobe Photoshop 2022 + 89598468'
7	address: 0x1055c6980	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '7   Adobe Photoshop 2022                0x00000001055c6980 Adobe Photoshop 2022 + 89598336'
8	address: 0x102903d60	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '8   Adobe Photoshop 2022                0x0000000102903d60 Adobe Photoshop 2022 + 42663264'
9	address: 0x102901b1c	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '9   Adobe Photoshop 2022                0x0000000102901b1c Adobe Photoshop 2022 + 42654492'
10	address: 0x1028ff580	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '10  Adobe Photoshop 2022                0x00000001028ff580 Adobe Photoshop 2022 + 42644864'
11	address: 0x1028e98a8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '11  Adobe Photoshop 2022                0x00000001028e98a8 Adobe Photoshop 2022 + 42555560'
12	address: 0x1028e99d4	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '12  Adobe Photoshop 2022                0x00000001028e99d4 Adobe Photoshop 2022 + 42555860'
13	address: 0x1027f6018	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '13  Adobe Photoshop 2022                0x00000001027f6018 Adobe Photoshop 2022 + 41558040'
14	address: 0x1bc5b30f4	base: 0x1bc149000	module name: 'AppKit'	symbol info: '14  AppKit                              0x00000001bc5b30f4 -[NSApplication _handleEvent:] + 76'
15	address: 0x1bc17b008	base: 0x1bc149000	module name: 'AppKit'	symbol info: '15  AppKit                              0x00000001bc17b008 -[NSApplication run] + 636'
16	address: 0x1027f6aa8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '16  Adobe Photoshop 2022                0x00000001027f6aa8 Adobe Photoshop 2022 + 41560744'
17	address: 0x1027f91d8	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '17  Adobe Photoshop 2022                0x00000001027f91d8 Adobe Photoshop 2022 + 41570776'
18	address: 0x1028ea240	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '18  Adobe Photoshop 2022                0x00000001028ea240 Adobe Photoshop 2022 + 42558016'
19	address: 0x10551d2cc	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '19  Adobe Photoshop 2022                0x000000010551d2cc Adobe Photoshop 2022 + 88904396'
20	address: 0x100056c74	base: 0x100054000	module name: 'Adobe Photoshop 2022'	symbol info: '20  Adobe Photoshop 2022                0x0000000100056c74 Adobe Photoshop 2022 + 11380'
21	address: 0x1094bd08c	module name: '<unknown module>'	symbol info: '21  dyld                                0x00000001094bd08c start + 520'

Can anyone help please?

thanks,

Hasnene

[احمد26336826o3jt]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Tilt-Shift command because of a program error.
Stack:

[VelasQuiche]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Brightness/Contrast command because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x114f13ea0 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000114f13edc Adobe Photoshop 2022 + 90980060'
1 address: 0x11268f664 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000011268f664 Adobe Photoshop 2022 + 48494180'
2 address: 0x11268f8b1 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000011268f8b1 Adobe Photoshop 2022 + 48494769'
3 address: 0x11268da05 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000011268da05 Adobe Photoshop 2022 + 48486917'
4 address: 0x11268d99e base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000011268d99e Adobe Photoshop 2022 + 48486814'
5 address: 0x1126906b9 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001126906b9 Adobe Photoshop 2022 + 48498361'
6 address: 0x1126906fc base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001126906fc Adobe Photoshop 2022 + 48498428'
7 address: 0x11146bdfa base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000011146bdfa Adobe Photoshop 2022 + 29474298'
8 address: 0x110cd6a9c base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000110cd6a9c Adobe Photoshop 2022 + 21523100'
9 address: 0x111772282 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000111772282 Adobe Photoshop 2022 + 32645762'
10 address: 0x111c2036b base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000111c2036b Adobe Photoshop 2022 + 37553003'
11 address: 0x1119270cf base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001119270cf Adobe Photoshop 2022 + 34435279'
12 address: 0x11192808d base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000011192808d Adobe Photoshop 2022 + 34439309'
13 address: 0x1125d05cd base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001125d05cd Adobe Photoshop 2022 + 47711693'
14 address: 0x1125bf691 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001125bf691 Adobe Photoshop 2022 + 47642257'
15 address: 0x11268786b base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000011268786b Adobe Photoshop 2022 + 48461931'
16 address: 0x1126719c8 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001126719c8 Adobe Photoshop 2022 + 48372168'
17 address: 0x112671ada base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000112671ada Adobe Photoshop 2022 + 48372442'
18 address: 0x112577d50 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000112577d50 Adobe Photoshop 2022 + 47349072'
19 address: 0x7ff81976618b base: 0x7ff8192ff000 module name: 'AppKit' symbol info: '19 AppKit 0x00007ff81976618b -[NSApplication _handleEvent:] + 65'
20 address: 0x7ff81932ed3e base: 0x7ff8192ff000 module name: 'AppKit' symbol info: '20 AppKit 0x00007ff81932ed3e -[NSApplication run] + 623'
21 address: 0x112578882 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x0000000112578882 Adobe Photoshop 2022 + 47351938'
22 address: 0x11257b076 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x000000011257b076 Adobe Photoshop 2022 + 47362166'
23 address: 0x11267231c base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x000000011267231c Adobe Photoshop 2022 + 48374556'
24 address: 0x115739f4a base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x0000000115739f4a Adobe Photoshop 2022 + 99524426'
25 address: 0x10f852b78 base: 0x10f850000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010f852b78 Adobe Photoshop 2022 + 11128'
26 address: 0x11e34e52e module name: '<unknown module>' symbol info: '26 dyld 0x000000011e34e52e start + 462'

[MEGAN26371452alaq]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF60A272F43 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF60837F06C base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF60837E729 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6078574E4 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6078573A9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6078571A9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF60786537D base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6083C0055 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6083C2E07 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6083C285A base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6083A27C9 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF605D0B5E8 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF605D0B686 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF605CFEF2F base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF605D158A1 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF605FF2B6F base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF605D01846 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF605F6C3D2 base: 0x00007FF605710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFFE6617034 base: 0x00007FFFE6600000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFFE84C26A1 base: 0x00007FFFE8470000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[herrlucas]

I've got this problem on Photoshop 23.5.1

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF711072F43 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF70F17F06C base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF70F17E729 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF70E6574E4 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF70E6573A9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF70E6571A9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF70E66537D base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF70F1C0055 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF70F1C2E07 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF70F1C285A base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF70F1A27C9 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF70CB0B5E8 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF70CB0B686 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF70CAFEF2F base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF70CB158A1 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF70CDF2B6F base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF70CB01846 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF70CD6C3D2 base: 0x00007FF70C510000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFA15FB7034 base: 0x00007FFA15FA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA166426A1 base: 0x00007FFA165F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[MARCOS LEANDR26458466c1ya]

Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF6680C2F43 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6661CF06C base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6661CE729 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6656A74E4 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6656A73A9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6656A71A9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6656B537D base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF666210055 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF666212E07 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF66621285A base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6661F27C9 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF663B5B5E8 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF663B5B686 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF663B4EF2F base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF663B658A1 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF663E42B6F base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF663B51846 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF663DBC3D2 base: 0x00007FF663560000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFE3C7B7034 base: 0x00007FFE3C7A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFE3CA026A1 base: 0x00007FFE3C9B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Tampa Dude]

I can reproduce this either trying to open a RAW file, or get the same error for Camera RAW when trying a JPG. Camera RAW has been unusuable for me for literally 10 months. I've posted to the board more than once and performed every printed Adobe support instruction. I can get Camera RAW 13.1 to work correctly, but upon the next update of Photoshop, the issue repeats itself all over.

==============

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF6ACCA2F43 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6AADAF06C base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6AADAE729 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6AA2874E4 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6AA2873A9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6AA2871A9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6AA29537D base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6AADF0055 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6AADF2E07 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6AADF285A base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6AADD27C9 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6A873B5E8 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6A873B686 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6A872EF2F base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6A87458A1 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6A8A22B6F base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6A8731846 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6A899C3D2 base: 0x00007FF6A8140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFD439C244D base: 0x00007FFD439B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFD4426DF78 base: 0x00007FFD44210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Jovan26473558kcle]

All of a sudden my photoshop stopped recognizing my files as being up-to-date, (I have the latest version of PS).

I keep getting the error: This document contains unknown data which will be discarded to keep layers editable. To preserve the origional appearance instead, choose Flatten to load composite data as a flattened image.

So then after I keep my layers, it converts all my shapes into rasterized images with vector vector masks. Then it won't let me add or remove a stroke on my shapes that it is now defaulting too. Please help!

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x10e92cea0 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010e92cedc Adobe Photoshop 2022 + 90980060'
1 address: 0x10c0a8664 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010c0a8664 Adobe Photoshop 2022 + 48494180'
2 address: 0x10c0a88b1 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010c0a88b1 Adobe Photoshop 2022 + 48494769'
3 address: 0x10c0a6a05 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010c0a6a05 Adobe Photoshop 2022 + 48486917'
4 address: 0x10c0a699e base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010c0a699e Adobe Photoshop 2022 + 48486814'
5 address: 0x10c0a96b9 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010c0a96b9 Adobe Photoshop 2022 + 48498361'
6 address: 0x10c0a96fc base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010c0a96fc Adobe Photoshop 2022 + 48498428'
7 address: 0x10c0aadc2 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010c0aadc2 Adobe Photoshop 2022 + 48504258'
8 address: 0x10c0ab520 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010c0ab520 Adobe Photoshop 2022 + 48506144'
9 address: 0x10968e255 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010968e255 Adobe Photoshop 2022 + 4346453'
10 address: 0x10c0bf421 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010c0bf421 Adobe Photoshop 2022 + 48587809'
11 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
12 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
13 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
14 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
15 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
16 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
17 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
18 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
19 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
20 address: 0x10c0bf2da base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010c0bf2da Adobe Photoshop 2022 + 48587482'
21 address: 0x10c0cbf6f base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010c0cbf6f Adobe Photoshop 2022 + 48639855'
22 address: 0x10f1623e8 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x000000010f1623e8 Adobe Photoshop 2022 + 99587048'
23 address: 0x10c08905a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x000000010c08905a Adobe Photoshop 2022 + 48365658'
24 address: 0x10b176ba7 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x000000010b176ba7 Adobe Photoshop 2022 + 32562087'
25 address: 0x10c086e4a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010c086e4a Adobe Photoshop 2022 + 48356938'
26 address: 0x10bf7de47 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x000000010bf7de47 Adobe Photoshop 2022 + 47271495'
27 address: 0x10bf7eb96 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x000000010bf7eb96 Adobe Photoshop 2022 + 47274902'
28 address: 0x7ff817ec4bc1 base: 0x7ff817c88000 module name: 'AppKit' symbol info: '28 AppKit 0x00007ff817ec4bc1 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4859'
29 address: 0x7ff817e38d7e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '29 AppKit 0x00007ff817e38d7e -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2582'
30 address: 0x7ff817e3814e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '30 AppKit 0x00007ff817e3814e -[NSWindow(NSEventRouting) sendEvent:] + 352'
31 address: 0x116549d45 base: 0x1164cc000 module name: 'AdobeOwl' symbol info: '31 AdobeOwl 0x0000000116549d45 AdobeOwl + 515397'
32 address: 0x7ff817e36524 base: 0x7ff817c88000 module name: 'AppKit' symbol info: '32 AppKit 0x00007ff817e36524 -[NSApplication(NSEvent) sendEvent:] + 352'
33 address: 0x10bf8ff89 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '33 Adobe Photoshop 2022 0x000000010bf8ff89 Adobe Photoshop 2022 + 47345545'
34 address: 0x10bf90cd5 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '34 Adobe Photoshop 2022 0x000000010bf90cd5 Adobe Photoshop 2022 + 47348949'
35 address: 0x7ff8180ef18b base: 0x7ff817c88000 module name: 'AppKit' symbol info: '35 AppKit 0x00007ff8180ef18b -[NSApplication _handleEvent:] + 65'
36 address: 0x7ff817cb7d3e base: 0x7ff817c88000 module name: 'AppKit' symbol info: '36 AppKit 0x00007ff817cb7d3e -[NSApplication run] + 623'
37 address: 0x10bf91882 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '37 Adobe Photoshop 2022 0x000000010bf91882 Adobe Photoshop 2022 + 47351938'
38 address: 0x10bf94076 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '38 Adobe Photoshop 2022 0x000000010bf94076 Adobe Photoshop 2022 + 47362166'
39 address: 0x10c08b31c base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '39 Adobe Photoshop 2022 0x000000010c08b31c Adobe Photoshop 2022 + 48374556'
40 address: 0x10f152f4a base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '40 Adobe Photoshop 2022 0x000000010f152f4a Adobe Photoshop 2022 + 99524426'
41 address: 0x10926bb78 base: 0x109269000 module name: 'Adobe Photoshop 2022' symbol info: '41 Adobe Photoshop 2022 0x000000010926bb78 Adobe Photoshop 2022 + 11128'
42 address: 0x12151652e module name: '<unknown module>' symbol info: '42 dyld 0x000000012151652e start + 462'

[frankie22697240n7nj]

Cannot open a jpg file

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF61BDE2F43 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF619EEF06C base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF619EEE729 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6193C74E4 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6193C73A9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6193C71A9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6193D537D base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF619F30055 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF619F32E07 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF619F3285A base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF619F127C9 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF61787B5E8 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF61787B686 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF61786EF2F base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6178858A1 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF617B62B6F base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF617871846 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF617ADC3D2 base: 0x00007FF617280000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF904BB54E0 base: 0x00007FF904BA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF90594485B base: 0x00007FF905940000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Sabrina26539230w8gc]

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF6E4992F43 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6E2A9F06C base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6E2A9E729 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6E1F774E4 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6E1F773A9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6E1F771A9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6E1F8537D base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6E2AE0055 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6E2AE2E07 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6E2AE285A base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6E2AC27C9 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6E042B5E8 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6E042B686 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6E041EF2F base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6E04358A1 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6E0712B6F base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6E0421846 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6E068C3D2 base: 0x00007FF6DFE30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFCDCC47034 base: 0x00007FFCDCC30000 module name: 'KERNEL32.DLL' symbol: n.a.:-1 in n.a.
19 address: 0x00007FFCDCDE26A1 base: 0x00007FFCDCD90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[bruces18156079]

I am at wits end. PS has never worked properly for me since we updated in ?June-ish? time frame.
I have followed every troubleshooting step for reseting all preferences, to using creative cloud to uninstall and reinstall. I sometimes get this error, but always get the "could not save presets" when closing.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.1 20220907.r.724 5600b96
0 address: 0x00007FF7D6982F43 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7D4A8F06C base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7D4A8E729 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7D3F674E4 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7D3F673A9 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7D3F671A9 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7D3F7537D base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7D4AD0055 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7D4AD2E07 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7D4AD285A base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7D4AB27C9 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7D241B5E8 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7D241B686 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7D240EF2F base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7D24258A1 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7D2702B6F base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7D2411846 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7D267C3D2 base: 0x00007FF7D1E20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC191D7034 base: 0x00007FFC191C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC1AA226A1 base: 0x00007FFC1A9D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[barbaraf68008533]

Hi,

I've been unable to open a photo originally taken on an iphone, which I copied from iCloud Photos to my C drive on my PC. I got the error message "Could not complete your request due to a program error"

Followed link to troubleshooting provided by Adobe: Learn how to fix, "Photoshop could not complete your request because of a program error" when openin...

I did all the steps at that page, no luck.  I then considered that the file might be in the heic format even if the extension said jpg, and followed the instructions for going to the Microsoft store and getting 2 apps. HEIF Image Extension was listed as already installed. I bought the HEVC video extensions. I reopened Photoshop, and still cannot open the file. I installed the suggested plug in, and ran "Simulate error" because duplicating the steps did not result in any stack info saved to clipboard.  Here's what I got:

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 23.5.1 20220907.r.724 5600b96

0          address: 0x00007FF66D252F43        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

1          address: 0x00007FF66B35F06C        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

2          address: 0x00007FF66B35E729        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

3          address: 0x00007FF66A8374E4        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

4          address: 0x00007FF66A8373A9        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

5          address: 0x00007FF66A8371A9        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

6          address: 0x00007FF66A84537D        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

7          address: 0x00007FF66B3A0055        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

8          address: 0x00007FF66B3A2E07        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

9          address: 0x00007FF66B3A285A       base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

10        address: 0x00007FF66B3827C9        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

11        address: 0x00007FF668CEB5E8       base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

12        address: 0x00007FF668CEB686        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13        address: 0x00007FF668CDEF2F       base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14        address: 0x00007FF668CF58A1        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15        address: 0x00007FF668FD2B6F        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

16        address: 0x00007FF668CE1846        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

17        address: 0x00007FF668F4C3D2        base: 0x00007FF6686F0000  module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

18        address: 0x00007FFE0D107034        base: 0x00007FFE0D0F0000 module name: 'KERNEL32.DLL'        symbol: BaseThreadInitThunk:-1 in n.a.

19        address: 0x00007FFE0E9426A1        base: 0x00007FFE0E8F0000 module name: 'ntdll.dll'           symbol: RtlUserThreadStart:-1 in n.a.