Program Error Diagnostic Plugin feedback

[Pete.Green]

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

1. Follow the instructions to install the Program Error Diagnostic Plugin
2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

[MackIsip]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF688901B56 base: 0x00007FF684920000 module name: 'Photoshop.exe'
1 address: 0x00007FF68707ED30 base: 0x00007FF684920000 module name: 'Photoshop.exe'
2 address: 0x00007FF68707E2A9 base: 0x00007FF684920000 module name: 'Photoshop.exe'
3 address: 0x00007FF6866536C4 base: 0x00007FF684920000 module name: 'Photoshop.exe'
4 address: 0x00007FF686653321 base: 0x00007FF684920000 module name: 'Photoshop.exe'
5 address: 0x00007FF686653521 base: 0x00007FF684920000 module name: 'Photoshop.exe'
6 address: 0x00007FF686653341 base: 0x00007FF684920000 module name: 'Photoshop.exe'
7 address: 0x00007FF68665D21D base: 0x00007FF684920000 module name: 'Photoshop.exe'
8 address: 0x00007FF6870C06EE base: 0x00007FF684920000 module name: 'Photoshop.exe'
9 address: 0x00007FF6870C2CF1 base: 0x00007FF684920000 module name: 'Photoshop.exe'
10 address: 0x00007FF6870C27D6 base: 0x00007FF684920000 module name: 'Photoshop.exe'
11 address: 0x00007FF68709D189 base: 0x00007FF684920000 module name: 'Photoshop.exe'
12 address: 0x00007FF684D75346 base: 0x00007FF684920000 module name: 'Photoshop.exe'
13 address: 0x00007FF684D753D3 base: 0x00007FF684920000 module name: 'Photoshop.exe'
14 address: 0x00007FF684D69888 base: 0x00007FF684920000 module name: 'Photoshop.exe'
15 address: 0x00007FF684D7E6FC base: 0x00007FF684920000 module name: 'Photoshop.exe'
16 address: 0x00007FF684FFDC8F base: 0x00007FF684920000 module name: 'Photoshop.exe'
17 address: 0x00007FF684D6BF0B base: 0x00007FF684920000 module name: 'Photoshop.exe'
18 address: 0x00007FF684FC2512 base: 0x00007FF684920000 module name: 'Photoshop.exe'
19 address: 0x00007FF8A6C47974 base: 0x00007FF8A6C30000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF8A7A6A271 base: 0x00007FF8A7A00000 module name: 'ntdll.dll'

All I did was using keyboard shortcuts. This seem to disappear whenever I hide layers. So not sure what is happening.

[default2ldwt74nw6td]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF74F7B1B56 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
1 address: 0x00007FF74DF2ED30 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
2 address: 0x00007FF74DF2E2A9 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
3 address: 0x00007FF74D5036C4 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
4 address: 0x00007FF74D503321 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
5 address: 0x00007FF74D503521 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
6 address: 0x00007FF74D503341 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
7 address: 0x00007FF74D50D21D base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
8 address: 0x00007FF74DF706EE base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
9 address: 0x00007FF74DF72CF1 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
10 address: 0x00007FF74DF727D6 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
11 address: 0x00007FF74DF4D189 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
12 address: 0x00007FF74BC25346 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
13 address: 0x00007FF74BC253D3 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
14 address: 0x00007FF74BC19888 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
15 address: 0x00007FF74BC2E6FC base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
16 address: 0x00007FF74BEADC8F base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
17 address: 0x00007FF74BC1BF0B base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
18 address: 0x00007FF74BE72512 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
19 address: 0x00007FF87CC77C24 base: 0x00007FF87CC60000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF87D30D721 base: 0x00007FF87D2A0000 module name: 'ntdll.dll'

[default2r1xn0h1tcbf]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6C0E41B56 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
1 address: 0x00007FF6BF5BED30 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
2 address: 0x00007FF6BF5BE2A9 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
3 address: 0x00007FF6BEB936C4 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
4 address: 0x00007FF6BEB93321 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
5 address: 0x00007FF6BEB93521 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
6 address: 0x00007FF6BEB93341 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
7 address: 0x00007FF6BEB9D21D base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
8 address: 0x00007FF6BF6006EE base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
9 address: 0x00007FF6BF602CF1 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
10 address: 0x00007FF6BF6027D6 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
11 address: 0x00007FF6BF5DD189 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
12 address: 0x00007FF6BD2B5346 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
13 address: 0x00007FF6BD2B53D3 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
14 address: 0x00007FF6BD2A9888 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
15 address: 0x00007FF6BD2BE6FC base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
16 address: 0x00007FF6BD53DC8F base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
17 address: 0x00007FF6BD2ABF0B base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
18 address: 0x00007FF6BD502512 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
19 address: 0x00007FF8F8987034 base: 0x00007FF8F8970000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF8F9A42651 base: 0x00007FF8F99F0000 module name: 'ntdll.dll'

[Linkcaresteve]

Hi, I can't edit an image I created in Photoshop that is a simple web banner made up of a few layers. I just get program errors when trying some 'fixes' or it hangs when I edit the images and then closes. If it crashes, the program error diagnostic plugin doesn't record anything. I can't access Performance either.

I have 8Gig of RAM and had no trouble creating five of these banners. Now when I try to make a few minor changes, PS crashes every time.

Any help is appreciated.

[HDV.DIVA]

I am unable to open files in PS 2021 I get the following errors (recreated using the Program Error Diagnostic Plugin).  It may be useful to know that recently. I recently removed a number of old versions of CC programs. My current version is up to date

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF7EBA91B56 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
1 address: 0x00007FF7EA20ED30 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
2 address: 0x00007FF7EA20E2A9 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
3 address: 0x00007FF7E97E36C4 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
4 address: 0x00007FF7E97E3321 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
5 address: 0x00007FF7E97E3521 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
6 address: 0x00007FF7E97E3341 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
7 address: 0x00007FF7E97ED21D base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7EA2506EE base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
9 address: 0x00007FF7EA252CF1 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
10 address: 0x00007FF7EA2527D6 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
11 address: 0x00007FF7EA22D189 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
12 address: 0x00007FF7E7F05346 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
13 address: 0x00007FF7E7F053D3 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
14 address: 0x00007FF7E7EF9888 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
15 address: 0x00007FF7E7F0E6FC base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
16 address: 0x00007FF7E818DC8F base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
17 address: 0x00007FF7E7EFBF0B base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
18 address: 0x00007FF7E8152512 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
19 address: 0x00007FF8C4F07C24 base: 0x00007FF8C4EF0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF8C592D721 base: 0x00007FF8C58C0000 module name: 'ntdll.dll'

[default0txtjh0v2fw2]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6AA3D1B56 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
1 address: 0x00007FF6A8B4ED30 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
2 address: 0x00007FF6A8B4E2A9 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6A81236C4 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
4 address: 0x00007FF6A8123321 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
5 address: 0x00007FF6A8123521 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
6 address: 0x00007FF6A8123341 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
7 address: 0x00007FF6A812D21D base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
8 address: 0x00007FF6A8B906EE base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
9 address: 0x00007FF6A8B92CF1 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
10 address: 0x00007FF6A8B927D6 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
11 address: 0x00007FF6A8B6D189 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
12 address: 0x00007FF6A6845346 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6A68453D3 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
14 address: 0x00007FF6A683A188 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
15 address: 0x00007FF6A684E6FC base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
16 address: 0x00007FF6A6ACDC8F base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
17 address: 0x00007FF6A683BF0B base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
18 address: 0x00007FF6A6A92512 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
19 address: 0x00007FF8B3C984D4 base: 0x00007FF8B3C90000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF8B50B1791 base: 0x00007FF8B5060000 module name: 'ntdll.dll'

[Vertmobile]

Hi there, having a saving files issue. It doesn't matter if I roll back to an older version of photoshop or not it inevitably happens and the only way to make it go away for a little while is to quit and restart my whole computer. Error info below. 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “BOAT.psd” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x10bb8a60d base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010bb8a649 Adobe Photoshop 2021 + 85644873'
1 address: 0x109b0486e base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000109b0486e Adobe Photoshop 2021 + 51542126'
2 address: 0x109b04bd4 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000109b04bd4 Adobe Photoshop 2021 + 51542996'
3 address: 0x10879f925 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010879f925 Adobe Photoshop 2021 + 31205669'
4 address: 0x107093bcd base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000107093bcd Adobe Photoshop 2021 + 7039949'
5 address: 0x109afd6e1 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000109afd6e1 Adobe Photoshop 2021 + 51513057'
6 address: 0x109ae8538 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000109ae8538 Adobe Photoshop 2021 + 51426616'
7 address: 0x109ae8644 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000109ae8644 Adobe Photoshop 2021 + 51426884'
8 address: 0x1099c424d base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001099c424d Adobe Photoshop 2021 + 50229837'
9 address: 0x1690dd0c5 base: 0x16903f000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001690dd0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
10 address: 0x7fff2deed5bf base: 0x7fff2debc000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2deed5bf -[NSApplication run] + 707'
11 address: 0x1099c4d22 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001099c4d22 Adobe Photoshop 2021 + 50232610'
12 address: 0x1099c6fda base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001099c6fda Adobe Photoshop 2021 + 50241498'
13 address: 0x109ae8e0c base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000109ae8e0c Adobe Photoshop 2021 + 51428876'
14 address: 0x1095ad538 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001095ad538 Adobe Photoshop 2021 + 45942072'
15 address: 0x1069e0809 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x00000001069e0809 Adobe Photoshop 2021 + 14345'
16 address: 0x7fff6ab93cc9 base: 0x7fff6ab79000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff6ab93cc9 start + 1'

[blinkfast]

unstalled and reinstalled photoshop. No luck with a fix. I still have the same error. I have tried all the suggestions in the posts. But I still have the same issue.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Please advise

[blinkfast]

As an update, I followed the directions on this page to "Manually removing preferences". So far it seems to have worked. I have opened two images up, whereas before I could not open any images, or even close Photoshop without using the Task Manager to end the program. Hopefully it will last. 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

[kanokwalee2]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[Aad5EE9]

Hi there, See error message below. Can you help me?

Photoshop Error information
Code: -1
Text: vanwege een programmafout
Message: Kan uw verzoek niet uitvoeren vanwege een programmafout.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF6B17E2056 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
1 address: 0x00007FF6AFFD99C0 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
2 address: 0x00007FF6AFFD8F19 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
3 address: 0x00007FF6AF5BB434 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
4 address: 0x00007FF6AF5BB0C1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
5 address: 0x00007FF6AF5BB2C1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
6 address: 0x00007FF6AF5BB0E1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
7 address: 0x00007FF6AF5C445D base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
8 address: 0x00007FF6B0019F7E base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
9 address: 0x00007FF6B001C451 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
10 address: 0x00007FF6B001BF36 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
11 address: 0x00007FF6AFFF6A89 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
12 address: 0x00007FF6ADCE85F6 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
13 address: 0x00007FF6ADCE867D base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
14 address: 0x00007FF6ADCDCBD8 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
15 address: 0x00007FF6ADCF198C base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
16 address: 0x00007FF6ADF77AEF base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
17 address: 0x00007FF6ADCDF26B base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
18 address: 0x00007FF6ADF3C372 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
19 address: 0x00007FFC1CFA7034 base: 0x00007FFC1CF90000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFC1D242651 base: 0x00007FFC1D1F0000 module name: 'ntdll.dll'

[itsgoco]

Hello,

I've been getting this fairly consistently now with every save. The only workaround that I've found was just to rename the file as that will allow me to save.

Here's the diagnosis report:

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “Detail Union - Light Stack 3-1.psb” because of a program error.

Stack:

Adobe Photoshop 22.3.0 20210302.r.49 660cd2e

0 address: 0x11088d60d base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000011088d649 Adobe Photoshop 2021 + 85644873'

1 address: 0x10e80786e base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010e80786e Adobe Photoshop 2021 + 51542126'

2 address: 0x10e807bd4 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010e807bd4 Adobe Photoshop 2021 + 51542996'

3 address: 0x10d4a2925 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010d4a2925 Adobe Photoshop 2021 + 31205669'

4 address: 0x10bd96bcd base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010bd96bcd Adobe Photoshop 2021 + 7039949'

5 address: 0x10e8006e1 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010e8006e1 Adobe Photoshop 2021 + 51513057'

6 address: 0x10e7eb538 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010e7eb538 Adobe Photoshop 2021 + 51426616'

7 address: 0x10e7eb644 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010e7eb644 Adobe Photoshop 2021 + 51426884'

8 address: 0x10e6c724d base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010e6c724d Adobe Photoshop 2021 + 50229837'

9 address: 0x2744910c5 base: 0x2743f3000 module name: 'Spaces' symbol info: '9   Spaces                              0x00000002744910c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

10 address: 0x7fff3388a5bf base: 0x7fff33859000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff3388a5bf -[NSApplication run] + 707'

11 address: 0x10e6c7d22 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010e6c7d22 Adobe Photoshop 2021 + 50232610'

12 address: 0x10e6c9fda base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010e6c9fda Adobe Photoshop 2021 + 50241498'

13 address: 0x10e7ebe0c base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010e7ebe0c Adobe Photoshop 2021 + 51428876'

14 address: 0x10e2b0538 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010e2b0538 Adobe Photoshop 2021 + 45942072'

15 address: 0x10b6e3809 base: 0x10b6e0000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010b6e3809 Adobe Photoshop 2021 + 14345'

16 address: 0x7fff706f7cc9 base: 0x7fff706dd000 module name: 'libdyld.dylib' symbol info: '16  libdyld.dylib                       0x00007fff706f7cc9 start + 1'

17 address: 0x1 module name: '<unknown module>' symbol info: '17  ???                                 0x0000000000000001 0x0 + 1'

[Summer5D50]

Hello! I was working on files fine up until today where randomly after working on a document my program shuts down due to a program error. I ran the Program Error Diagnostics Program and this is what i got on the clipboard:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF63D1A1B56 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
1 address: 0x00007FF63B91ED30 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
2 address: 0x00007FF63B91E2A9 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
3 address: 0x00007FF63AEF36C4 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
4 address: 0x00007FF63AEF3321 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
5 address: 0x00007FF63AEF3521 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
6 address: 0x00007FF63AEF3341 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
7 address: 0x00007FF63AEFD21D base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
8 address: 0x00007FF63B9606EE base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
9 address: 0x00007FF63B962CF1 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
10 address: 0x00007FF63B9627D6 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
11 address: 0x00007FF63B93D189 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
12 address: 0x00007FF639615346 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6396153D3 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
14 address: 0x00007FF63960A188 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
15 address: 0x00007FF63961E6FC base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
16 address: 0x00007FF63989DC8F base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
17 address: 0x00007FF63960BF0B base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
18 address: 0x00007FF639862512 base: 0x00007FF6391C0000 module name: 'Photoshop.exe'
19 address: 0x00007FFD99607034 base: 0x00007FFD995F0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFD9A242651 base: 0x00007FFD9A1F0000 module name: 'ntdll.dll'

I have an AMD Readon R9 390 graphics card. And an Intel i7-9700k. I was just working on some photo editing the other day and nothing like this had happened so i don't know why its doing this suddenly. 

[StrotherTom]

I have the below error details from runnign the User Diagnostics plug in.  Please can you help as I cannot do anything with Photoshop at the moment.

Thanks.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF78C771B56 base: 0x00007FF788790000 module name: 'Photoshop.exe'
1 address: 0x00007FF78AEEED30 base: 0x00007FF788790000 module name: 'Photoshop.exe'
2 address: 0x00007FF78AEEE2A9 base: 0x00007FF788790000 module name: 'Photoshop.exe'
3 address: 0x00007FF78A4C36C4 base: 0x00007FF788790000 module name: 'Photoshop.exe'
4 address: 0x00007FF78A4C3321 base: 0x00007FF788790000 module name: 'Photoshop.exe'
5 address: 0x00007FF78A4C3521 base: 0x00007FF788790000 module name: 'Photoshop.exe'
6 address: 0x00007FF78A4C3341 base: 0x00007FF788790000 module name: 'Photoshop.exe'
7 address: 0x00007FF78A4CD21D base: 0x00007FF788790000 module name: 'Photoshop.exe'
8 address: 0x00007FF78AF306EE base: 0x00007FF788790000 module name: 'Photoshop.exe'
9 address: 0x00007FF78AF32CF1 base: 0x00007FF788790000 module name: 'Photoshop.exe'
10 address: 0x00007FF78AF327D6 base: 0x00007FF788790000 module name: 'Photoshop.exe'
11 address: 0x00007FF78AF0D189 base: 0x00007FF788790000 module name: 'Photoshop.exe'
12 address: 0x00007FF788BE5346 base: 0x00007FF788790000 module name: 'Photoshop.exe'
13 address: 0x00007FF788BE53D3 base: 0x00007FF788790000 module name: 'Photoshop.exe'
14 address: 0x00007FF788BD9888 base: 0x00007FF788790000 module name: 'Photoshop.exe'
15 address: 0x00007FF788BEE6FC base: 0x00007FF788790000 module name: 'Photoshop.exe'
16 address: 0x00007FF788E6DC8F base: 0x00007FF788790000 module name: 'Photoshop.exe'
17 address: 0x00007FF788BDBF0B base: 0x00007FF788790000 module name: 'Photoshop.exe'
18 address: 0x00007FF788E32512 base: 0x00007FF788790000 module name: 'Photoshop.exe'
19 address: 0x00007FFC272B7034 base: 0x00007FFC272A0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFC27BDD241 base: 0x00007FFC27B90000 module name: 'ntdll.dll'

[Dibya5C87]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF70D761B56 base: 0x00007FF709780000 module name: 'Photoshop.exe'
1 address: 0x00007FF70BEDED30 base: 0x00007FF709780000 module name: 'Photoshop.exe'
2 address: 0x00007FF70BEDE2A9 base: 0x00007FF709780000 module name: 'Photoshop.exe'
3 address: 0x00007FF70B4B36C4 base: 0x00007FF709780000 module name: 'Photoshop.exe'
4 address: 0x00007FF70B4B3321 base: 0x00007FF709780000 module name: 'Photoshop.exe'
5 address: 0x00007FF70B4B3521 base: 0x00007FF709780000 module name: 'Photoshop.exe'
6 address: 0x00007FF70B4B3341 base: 0x00007FF709780000 module name: 'Photoshop.exe'
7 address: 0x00007FF70B4BD21D base: 0x00007FF709780000 module name: 'Photoshop.exe'
8 address: 0x00007FF70BF206EE base: 0x00007FF709780000 module name: 'Photoshop.exe'
9 address: 0x00007FF70BF22CF1 base: 0x00007FF709780000 module name: 'Photoshop.exe'
10 address: 0x00007FF70BF227D6 base: 0x00007FF709780000 module name: 'Photoshop.exe'
11 address: 0x00007FF70BEFD189 base: 0x00007FF709780000 module name: 'Photoshop.exe'
12 address: 0x00007FF709BD5346 base: 0x00007FF709780000 module name: 'Photoshop.exe'
13 address: 0x00007FF709BD53D3 base: 0x00007FF709780000 module name: 'Photoshop.exe'
14 address: 0x00007FF709BCA188 base: 0x00007FF709780000 module name: 'Photoshop.exe'
15 address: 0x00007FF709BDE6FC base: 0x00007FF709780000 module name: 'Photoshop.exe'
16 address: 0x00007FF709E5DC8F base: 0x00007FF709780000 module name: 'Photoshop.exe'
17 address: 0x00007FF709BCBF0B base: 0x00007FF709780000 module name: 'Photoshop.exe'
18 address: 0x00007FF709E22512 base: 0x00007FF709780000 module name: 'Photoshop.exe'
19 address: 0x00007FFAE22B8364 base: 0x00007FFAE22B0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFAE2477091 base: 0x00007FFAE2410000 module name: 'ntdll.dll'

[futurearsohanmitra]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF7005F1B56 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
1 address: 0x00007FF6FED6ED30 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
2 address: 0x00007FF6FED6E2A9 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
3 address: 0x00007FF6FE3436C4 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
4 address: 0x00007FF6FE343321 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
5 address: 0x00007FF6FE343521 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
6 address: 0x00007FF6FE343341 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
7 address: 0x00007FF6FE34D21D base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
8 address: 0x00007FF6FEDB06EE base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
9 address: 0x00007FF6FEDB2CF1 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
10 address: 0x00007FF6FEDB27D6 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
11 address: 0x00007FF6FED8D189 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
12 address: 0x00007FF6FCA65346 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
13 address: 0x00007FF6FCA653D3 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
14 address: 0x00007FF6FCA59888 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
15 address: 0x00007FF6FCA6E6FC base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
16 address: 0x00007FF6FCCEDC8F base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
17 address: 0x00007FF6FCA5BF0B base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
18 address: 0x00007FF6FCCB2512 base: 0x00007FF6FC610000 module name: 'Photoshop.exe'
19 address: 0x00007FF925397BD4 base: 0x00007FF925380000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF92656CE51 base: 0x00007FF926500000 module name: 'ntdll.dll'

[futurearsohanmitra]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[kostast24016509]

Photoshop Error information
Code: -20006
Text: because it is not the right kind of document
Message: Could not complete your request because it is not the right kind of document.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF779FC1B56 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
1 address: 0x00007FF77873ED30 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
2 address: 0x00007FF77873E2A9 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
3 address: 0x00007FF77874013A base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
4 address: 0x00007FF77875CC97 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
5 address: 0x00007FF77875812A base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
6 address: 0x00007FF7787A8492 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
7 address: 0x00007FF7787A7D35 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7787827D6 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
9 address: 0x00007FF77875D189 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
10 address: 0x00007FF776435346 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
11 address: 0x00007FF7764353D3 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
12 address: 0x00007FF77642A188 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
13 address: 0x00007FF77643E6FC base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
14 address: 0x00007FF7766BDC8F base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
15 address: 0x00007FF77642BF0B base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
16 address: 0x00007FF776682512 base: 0x00007FF775FE0000 module name: 'Photoshop.exe'
17 address: 0x00007FFE499B7034 base: 0x00007FFE499A0000 module name: 'KERNEL32.DLL'
18 address: 0x00007FFE4AC02651 base: 0x00007FFE4ABB0000 module name: 'ntdll.dll'

[Gilbert5EB8]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF722E81B56 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
1 address: 0x00007FF7215FED30 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
2 address: 0x00007FF7215FE2A9 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
3 address: 0x00007FF720BD36C4 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
4 address: 0x00007FF720BD3321 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
5 address: 0x00007FF720BD3521 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
6 address: 0x00007FF720BD3341 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
7 address: 0x00007FF720BDD21D base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7216406EE base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
9 address: 0x00007FF721642CF1 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
10 address: 0x00007FF7216427D6 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
11 address: 0x00007FF72161D189 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
12 address: 0x00007FF71F2F5346 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
13 address: 0x00007FF71F2F53D3 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
14 address: 0x00007FF71F2E9888 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
15 address: 0x00007FF71F2FE6FC base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
16 address: 0x00007FF71F57DC8F base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
17 address: 0x00007FF71F2EBF0B base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
18 address: 0x00007FF71F542512 base: 0x00007FF71EEA0000 module name: 'Photoshop.exe'
19 address: 0x00007FFCEB457034 base: 0x00007FFCEB440000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFCEC622651 base: 0x00007FFCEC5D0000 module name: 'ntdll.dll'

[default0v1am2c1d9c0]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

I keep getting the "Could not complete your request because of a program error." error whenever a do a keyboard shortcut or try to change my preferences. that is the text from the user diagnostics plugging,

thanks for your help in advance!

- photoshop user

[michell43779588]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x105f0e60d base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000105f0e649 Adobe Photoshop 2021 + 85644873'
1 address: 0x103e8886e base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000103e8886e Adobe Photoshop 2021 + 51542126'
2 address: 0x103e88ac1 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000103e88ac1 Adobe Photoshop 2021 + 51542721'
3 address: 0x1039dd213 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001039dd213 Adobe Photoshop 2021 + 46645779'
4 address: 0x1039dd1e9 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001039dd1e9 Adobe Photoshop 2021 + 46645737'
5 address: 0x1039dd1d9 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001039dd1d9 Adobe Photoshop 2021 + 46645721'
6 address: 0x1039dd1c9 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001039dd1c9 Adobe Photoshop 2021 + 46645705'
7 address: 0x1039dd18d base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001039dd18d Adobe Photoshop 2021 + 46645645'
8 address: 0x103e861bb base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000103e861bb Adobe Photoshop 2021 + 51532219'
9 address: 0x103e83f65 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000103e83f65 Adobe Photoshop 2021 + 51523429'
10 address: 0x103e816e1 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000103e816e1 Adobe Photoshop 2021 + 51513057'
11 address: 0x103e6c538 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000103e6c538 Adobe Photoshop 2021 + 51426616'
12 address: 0x103e6c644 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000103e6c644 Adobe Photoshop 2021 + 51426884'
13 address: 0x103d4824d base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000103d4824d Adobe Photoshop 2021 + 50229837'
14 address: 0x15d42c0c5 base: 0x15d38e000 module name: 'Spaces' symbol info: '14 Spaces 0x000000015d42c0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15 address: 0x7fff338445bf base: 0x7fff33813000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff338445bf -[NSApplication run] + 707'
16 address: 0x103d48d22 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000103d48d22 Adobe Photoshop 2021 + 50232610'
17 address: 0x103d4afda base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000103d4afda Adobe Photoshop 2021 + 50241498'
18 address: 0x103e6ce0c base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000103e6ce0c Adobe Photoshop 2021 + 51428876'
19 address: 0x103931538 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000103931538 Adobe Photoshop 2021 + 45942072'
20 address: 0x100d64809 base: 0x100d61000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000100d64809 Adobe Photoshop 2021 + 14345'
21 address: 0x7fff70650cc9 base: 0x7fff70636000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff70650cc9 start + 1'
22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

[supercoder]

Hi, when I try to create a new file in photoshop or open an already existing file I get the following error : "Could not complete your request because of a program error." Then, if I try exiting the program (by clicking the "X" in the top right corner, I also get the same error. As such, I need to kill the process in task manager.
Here is the report from your plugin:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF76D711B56 base: 0x00007FF769730000 module name: 'Photoshop.exe'
1 address: 0x00007FF76BE8ED30 base: 0x00007FF769730000 module name: 'Photoshop.exe'
2 address: 0x00007FF76BE8E2A9 base: 0x00007FF769730000 module name: 'Photoshop.exe'
3 address: 0x00007FF76B4636C4 base: 0x00007FF769730000 module name: 'Photoshop.exe'
4 address: 0x00007FF76B463321 base: 0x00007FF769730000 module name: 'Photoshop.exe'
5 address: 0x00007FF76B463521 base: 0x00007FF769730000 module name: 'Photoshop.exe'
6 address: 0x00007FF76B463341 base: 0x00007FF769730000 module name: 'Photoshop.exe'
7 address: 0x00007FF76B46D21D base: 0x00007FF769730000 module name: 'Photoshop.exe'
8 address: 0x00007FF76BED06EE base: 0x00007FF769730000 module name: 'Photoshop.exe'
9 address: 0x00007FF76BED2CF1 base: 0x00007FF769730000 module name: 'Photoshop.exe'
10 address: 0x00007FF76BED27D6 base: 0x00007FF769730000 module name: 'Photoshop.exe'
11 address: 0x00007FF76BEAD189 base: 0x00007FF769730000 module name: 'Photoshop.exe'
12 address: 0x00007FF769B85346 base: 0x00007FF769730000 module name: 'Photoshop.exe'
13 address: 0x00007FF769B853D3 base: 0x00007FF769730000 module name: 'Photoshop.exe'
14 address: 0x00007FF769B7A188 base: 0x00007FF769730000 module name: 'Photoshop.exe'
15 address: 0x00007FF769B8E6FC base: 0x00007FF769730000 module name: 'Photoshop.exe'
16 address: 0x00007FF769E0DC8F base: 0x00007FF769730000 module name: 'Photoshop.exe'
17 address: 0x00007FF769B7BF0B base: 0x00007FF769730000 module name: 'Photoshop.exe'
18 address: 0x00007FF769DD2512 base: 0x00007FF769730000 module name: 'Photoshop.exe'
19 address: 0x00007FFFE8867034 base: 0x00007FFFE8850000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFFEA562651 base: 0x00007FFFEA510000 module name: 'ntdll.dll'

In the creative cloud software, it tells me I have the most recent version of photoshop. I tried several versions and it did not work. I tried reinstalling photoshop and it did not work. I also have the latest version of windows 10.

[defaultyvr412wb1fkt]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x11441160d base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000114411649 Adobe Photoshop 2021 + 85644873'
1 address: 0x11238b86e base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000011238b86e Adobe Photoshop 2021 + 51542126'
2 address: 0x11238bac1 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000011238bac1 Adobe Photoshop 2021 + 51542721'
3 address: 0x111ee0213 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000111ee0213 Adobe Photoshop 2021 + 46645779'
4 address: 0x111ee01e9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000111ee01e9 Adobe Photoshop 2021 + 46645737'
5 address: 0x111ee01d9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000111ee01d9 Adobe Photoshop 2021 + 46645721'
6 address: 0x111ee01c9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000111ee01c9 Adobe Photoshop 2021 + 46645705'
7 address: 0x111ee018d base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000111ee018d Adobe Photoshop 2021 + 46645645'
8 address: 0x1123891bb base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001123891bb Adobe Photoshop 2021 + 51532219'
9 address: 0x112386f65 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000112386f65 Adobe Photoshop 2021 + 51523429'
10 address: 0x1123846e1 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001123846e1 Adobe Photoshop 2021 + 51513057'
11 address: 0x11236f538 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000011236f538 Adobe Photoshop 2021 + 51426616'
12 address: 0x11236f644 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000011236f644 Adobe Photoshop 2021 + 51426884'
13 address: 0x11236f58f base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000011236f58f Adobe Photoshop 2021 + 51426703'
14 address: 0x11224bf81 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000011224bf81 Adobe Photoshop 2021 + 50233217'
15 address: 0x11224bddd base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000011224bddd Adobe Photoshop 2021 + 50232797'
16 address: 0x7fff3b0672fa base: 0x7fff3afa8000 module name: 'Foundation' symbol info: '16 Foundation 0x00007fff3b0672fa __NSFireTimer + 67'
17 address: 0x7fff389897f9 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '17 CoreFoundation 0x00007fff389897f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
18 address: 0x7fff3898935f base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '18 CoreFoundation 0x00007fff3898935f __CFRunLoopDoTimer + 859'
19 address: 0x7fff38988e47 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '19 CoreFoundation 0x00007fff38988e47 __CFRunLoopDoTimers + 322'
20 address: 0x7fff3896dbb1 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '20 CoreFoundation 0x00007fff3896dbb1 __CFRunLoopRun + 1814'
21 address: 0x7fff3896ce3e base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '21 CoreFoundation 0x00007fff3896ce3e CFRunLoopRunSpecific + 462'
22 address: 0x7fff37599abd base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '22 HIToolbox 0x00007fff37599abd RunCurrentEventLoopInMode + 292'
23 address: 0x7fff375996f4 base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '23 HIToolbox 0x00007fff375996f4 ReceiveNextEventCommon + 359'
24 address: 0x7fff37599579 base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '24 HIToolbox 0x00007fff37599579 _BlockUntilNextEventMatchingListInModeWithFilter + 64'
25 address: 0x7fff35bdf039 base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '25 AppKit 0x00007fff35bdf039 _DPSNextEvent + 883'
26 address: 0x7fff35bdd880 base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '26 AppKit 0x00007fff35bdd880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'
27 address: 0x11224a985 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x000000011224a985 Adobe Photoshop 2021 + 50227589'
28 address: 0x7fff35bcf58e base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '28 AppKit 0x00007fff35bcf58e -[NSApplication run] + 658'
29 address: 0x11224bd22 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000011224bd22 Adobe Photoshop 2021 + 50232610'
30 address: 0x11224dfda base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x000000011224dfda Adobe Photoshop 2021 + 50241498'
31 address: 0x11236fe0c base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '31 Adobe Photoshop 2021 0x000000011236fe0c Adobe Photoshop 2021 + 51428876'
32 address: 0x111e34538 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '32 Adobe Photoshop 2021 0x0000000111e34538 Adobe Photoshop 2021 + 45942072'
33 address: 0x10f267809 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x000000010f267809 Adobe Photoshop 2021 + 14345'
34 address: 0x7fff72a0ecc9 base: 0x7fff729f4000 module name: 'libdyld.dylib' symbol info: '34 libdyld.dylib 0x00007fff72a0ecc9 start + 1'

[kimj89927660]

Hi, I've worked my way through every step of this, every step of other ways to fix this, uninstalling, updating, turing off layers, allowing Photoshop permissions to everything in my preferences, etc. and its getting quite frustrating. Everytime I save a document, it comes up with an error "Could not save (File name) becuase of a program error". Sometimes this would happen if that file was selected in the background in my Finder Window, or selected in another program, but now it happens every time. Which is quite frustrating when working on documents I have to save a new version everytime, and end up with many many files, and also have to update in InDesign, or Illustrator each time. I've worked through this diagnostic Error Plugin and I'm not sure how to paste the Program Error clipboard contents, as this instruction sisnt very clear. Is that just the message that comes up when you 'Sumiluate Error' as this just says "Could not complete your request because of a program error".

[walker and climber]

Try reinstalling Adobe Photoshop, but restore the penultimate update. The latest Photoshop update can interfere with old video drivers leading to program error. This is what happened with my oldish computer. The latest video drivers do not suffer from this error. 

Justin Goodwin.

p.s. the diagnostic plugin does not work correctly owing to the error.