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Nicolas22948213dr1b
Participant
April 6, 2023
Answered

Program error with my nvidia geforce rtx 3060 laptop gpu

  • April 6, 2023
  • 2 replies
  • 2504 views

Hello everyone,

I'm posting here to have some advice on this matter.

I've bought a ROG laptop with a nvidia geforce rtx 3060 laptop gpu only to have a good set up to use Photoshop.

After a couple of months without any issues, I sudently faced a couple of Photoshop Program error only in Photoshop (Illustrator works just fine):

1. When I try to perform a Place EmbededI have this error message:
"Could not complete the Place Embended command because of a program error"

(Same issue with Place linked)

 

2. When I try a free transform with Control + T I have this error
"Could not complete your request because of a program error"


Today I finaly could fix my issue with the help of the support,
Here is what they make me do:
1. first fix: in  preferences > Plug-ins > Uncheck Enable Generator

-> It didn't not fix the issue

 

2. second fix:  In preferences > performance > Graphics processor > uncheck Graphics processor >  increase ram uses to 79% 4. increase cache level to 6 5. history status to 30 and press ok 

-> It fixed my issues

 

However I'm a bit chocked with the work around. If I properly understand its mean, It's like if I've disabled my GPU for Photoshop...
But I bough this computer with this GPU for Photoshop.


Does anyone have a comment on this matter / fix?
Does anyone knows another fix?

OS: Windows 10 Family Version : 21H2 19044.2728
PS : 24.3.0

In advance thank you!!
Nico

This topic has been closed for replies.
Correct answer Ged_Traynor

@Nicolas22948213dr1b try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

Do you use the Studio Nvidia driver or the Game Ready one, Adobe recommends the Studio version

2 replies

Nicolas22948213dr1b
Participant
April 6, 2023

Thank you so much  @Ged_Traynor 
I've reseted all the settings manually as you've suggested. I don't have no error message now!
I'll monitore the issue, as the last time I've tried this the problem first disapeared, but got back after a couple of uses.
THank you very much !!

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
April 6, 2023

@Nicolas22948213dr1b try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

Do you use the Studio Nvidia driver or the Game Ready one, Adobe recommends the Studio version

Nicolas22948213dr1b
Participant
April 20, 2023

Hi @Ged_Traynor 
Yes I have Studio Nvidia driver installed.
The same errors happened again and again... I'm so dispointed...
If I Uncheck Enable Generator, it works... but I'Ve bought this laptop with a good GPU just for Photoshop.
Please help me

Ged_Traynor
Community Expert
Community Expert
April 20, 2023

@Nicolas22948213dr1b "If I Uncheck Enable Generator, it works"

Do you really need "Enable Generator" enabled, I have never used it or enabled it

https://www.websitebuilderinsider.com/what-is-enable-generator-in-photoshop/