Program error with my nvidia geforce rtx 3060 laptop gpu

[Nicolas22948213dr1b]

Hello everyone,

I'm posting here to have some advice on this matter.

I've bought a ROG laptop with a nvidia geforce rtx 3060 laptop gpu only to have a good set up to use Photoshop.

After a couple of months without any issues, I sudently faced a couple of Photoshop Program error only in Photoshop (Illustrator works just fine):

1. When I try to perform a Place EmbededI have this error message:
"Could not complete the Place Embended command because of a program error"

(Same issue with Place linked)

2. When I try a free transform with Control + T I have this error
"Could not complete your request because of a program error"

Today I finaly could fix my issue with the help of the support,
Here is what they make me do:
1. first fix: in  preferences > Plug-ins > Uncheck Enable Generator

-> It didn't not fix the issue

2. second fix:  In preferences > performance > Graphics processor > uncheck Graphics processor >  increase ram uses to 79% 4. increase cache level to 6 5. history status to 30 and press ok 

-> It fixed my issues

However I'm a bit chocked with the work around. If I properly understand its mean, It's like if I've disabled my GPU for Photoshop...
But I bough this computer with this GPU for Photoshop.

Does anyone have a comment on this matter / fix?
Does anyone knows another fix?

OS: Windows 10 Family Version : 21H2 19044.2728
PS : 24.3.0

In advance thank you!!
Nico

[Ged_Traynor · Accepted solution]

@Nicolas22948213dr1b try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

Do you use the Studio Nvidia driver or the Game Ready one, Adobe recommends the Studio version

[Nicolas22948213dr1b]

Hi @Ged_Traynor 
Yes I have Studio Nvidia driver installed.
The same errors happened again and again... I'm so dispointed...
If I Uncheck Enable Generator, it works... but I'Ve bought this laptop with a good GPU just for Photoshop.
Please help me

[D Fosse]

I'Ve bought this laptop with a good GPU just for Photoshop.

By @Nicolas22948213dr1b

Is this a dual GPU laptop? Does it have an integrated GPU in addition to the RTX 3060? If you have further problems you probably have to disable the integrated GPU completely.

Photoshop uses the GPU for actual data processing and dual GPUs will conflict. It's a well known problem with laptops.

There's nothing wrong with the RTX 3060 in itself. I have one myself and it works splendidly with Photoshop - but that's a desktop machine with a dedicated card and no integrated GPU.

[Ged_Traynor]

@Nicolas22948213dr1b "If I Uncheck Enable Generator, it works"

Do you really need "Enable Generator" enabled, I have never used it or enabled it

https://www.websitebuilderinsider.com/what-is-enable-generator-in-photoshop/

[Nicolas22948213dr1b]

Thank you so much  @Ged_Traynor 
I've reseted all the settings manually as you've suggested. I don't have no error message now!
I'll monitore the issue, as the last time I've tried this the problem first disapeared, but got back after a couple of uses.
THank you very much !!