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M
mangesh0D4C
Participant
December 12, 2020
Answered

Program error

  • December 12, 2020
  • 1 reply
  • 220 views

Images not open in photoshop 

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

1 reply

assause
Community Expert
assauseCommunity Expert
Community Expert
December 13, 2020

If it is Photoshop Ver.22.0, let's update to 22.1.
However, if you get that error, it's because the graphics chip is out of date.
From Ver.22, GPU that runs DirectX 12 is required.

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
January 19, 2021

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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