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Program Error

Enthusiast ,
Dec 28, 2022 Dec 28, 2022

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I have several jpg images that when I attempt to open in PS 24.1.0 receive an error message  "Could not complete your request because of a program error.". My research says to use the User-diagnostics plug in but that seems to pertain to an earlier version of PS? The learn how to fix icon that appears with the program error window doesn't provide the info I need to resolve. Any thoughts? Running windows 10

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Hi @Heirloom Bob, sorry to hear about the problem! Sounds strange. Is it only happening with this certain batch of jpg images, or with any jpg you try to open? Are you opening them from within Photoshop or by clicking on the file? Where are the files located? On a local or external drive, or on the cloud? If you try to open them from Bridge, does the same error message pop up? Do you want to post one or DM me with the file and I'll see if I have the same issue? I'm running Windows 10, Photoshop 24.1 Release.

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Enthusiast ,
Dec 28, 2022 Dec 28, 2022

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Not all jpg's just some of them.

Opening from Explorer and jpg's then open on PS.

External drive

Same issue in Bridge but i thought you were onto something there. 🙂

 

One of the images i am having issues with is attached.

 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Okay, thanks for that info. This may have to do with the external drive. Did you try disconnecting and reconnecting it?  Restarting Windows? Also, I don't see an attachment file yet. Can you try again?

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Thanks, @Heirloom Bob I got the Dropbox link. I can't open them either. Just a WAG, but based on the file names, these look like they could be Nikon Disk ID files that were converted or saved to JPG the wrong way (DSC04681.JPG and DSC04681.JPG). I tried several ways to open them and used two different repair tools for fixing corrupted JPG files, but I couldn't open them. Each file is about 8.5 MB. How did you acquire the images? Do you know what type of content or picture they are supposed to contain? Can you go back to an original source? Sorry I couldn't be of more help to you on this one!

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Enthusiast ,
Dec 28, 2022 Dec 28, 2022

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The file name DSC04681.JPG on a Sony RX10M3, as a jpg file. The naming structure is the same for all shots in this group and only some of them have this issue. Most are fine. They are all Bald Eagle shots fwiw. Downloaded into Lightroom via card reader. Lightroom also can't open the images. What repair tools did you attempt? I am testing EaseUS Recovery at the moment.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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@Heirloom Bob, thanks for explaining the source as Sony RX10M3. Did you use the built-in Wi-Fi to transfer files, by any chance? I tried Stellar Repair for Photo, Kernal Photo Repair, and another free online tool. After a first process fail, the programs ask for a comparison file from the same device, which I don't have. I also looked at the data using Hex Workshop. The first line in both files reads, “Data Recovery Labs?????” I'm thinking the files failed on reading, there was a defective download, or corrupted memory card… something like that.

 

But it would have been fantastic to see a photo of a bald eagle had I been successful! I take it you were never able to open these files from the beginning? Did you see live previews of the shots on the camera monitor as you were shooting? Were you shooting in camera RAW or only JPG?

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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@Heirloom Bob I meant to add that you can use the Photoshop Error Diagnostic Plug-in with 2023 Release. Instructions are here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#plugin

 

The results of running it on your file only returns this:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Adobe Photoshop 24.1.0 20221206.r.166 be4691b
0 address: 0x00007FF7D60ACE52 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7D406FD0C base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7D406F269 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7D34D1B84 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7D34D16B9 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7D34D14B9 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7D34DFBBD base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7D40B1975 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7D40B4807 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7D40B425A base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7D4093B26 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7D191A158 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7D191A1ED base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7D190CFBF base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7D19247D1 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7D1C1ED76 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7D190F916 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7D1B93CB2 base: 0x00007FF7D1150000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFEAEDE7614 base: 0x00007FFEAEDD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFEB05E26A1 base: 0x00007FFEB0590000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Bob, maybe try copying a few of those Jpegs to the main hard disk then see if the issue persists. 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Maybe also try From the hard drive to drag and drop on the photoshop icon.

Lee- Graphic Designer, Print Specialist, Photographer

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Enthusiast ,
Dec 28, 2022 Dec 28, 2022

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No difference

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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If you double click on photo does it give you an error code or just does not open? Can you save it in Lightroom and change the name? Maybe it will give you different results.

Lee- Graphic Designer, Print Specialist, Photographer

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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@Jumpenjax Lee, my replies likely crossed with yours but @Heirloom Bob sent me two test files via PM yesterday. Unfortunately, they gave me the same error originally described in the post and here is a screenshot:

JEL_0-1672330983093.png

I've tried changing file extensions, opening with Bridge, Photos, and Lightroom, and ran them through three repair tools without success. In looking at the hex info, they appear to be corrupted beyond repair. However, any other ideas you have that we might try would be great.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Is it possible to attach one of the problem children (photo) to see if someone can open the file?

Lee- Graphic Designer, Print Specialist, Photographer

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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@Jumpenjax That would be up to @Heirloom Bob as they may not want the files posted publically.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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I know that is why I asked. I know we all have had this problem. We try anything and everything to fix it. Thanks for letting me know.

Lee- Graphic Designer, Print Specialist, Photographer

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Enthusiast ,
Dec 29, 2022 Dec 29, 2022

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Here are two examples.

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Enthusiast ,
Dec 29, 2022 Dec 29, 2022

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Attachments didn's attach. Here's the message I received. Here's a onedrive link instead.https://1drv.ms/u/s!AqJVBBHhtqeskotA3DIs1vq0dsg4TQ?e=XNYmec 

Correct the highlighted errors and try again.

  • The attachment's dsc04680.jpg content type (image/jpeg) does not match its file extension and has been removed.
    The attachment's dsc04681.jpg content type (image/jpeg) does not match its file extension and has been removed.
  •  

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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It's not a Photoshop issue, looks like the files are corrupt, I tried various applications and couldn't open the 2 images from the onedrive link

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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This is what the contents of those files show. Did you ever send the drive or files to a data recovery service?

https://superuser.com/questions/1749508/how-to-fix-possible-corrupted-files-from-decrypted-drive

 

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Enthusiast ,
Dec 29, 2022 Dec 29, 2022

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Yes...as a matter I did.That might explain the issue.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Yes, that would likely explain it. Can you go back to that service to see if they kept copies of original image files, or if they have any other tools that might help?

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Yes, corrupted files. This is the message I get when I try to repair. Sorry, can you go back to the source you received it from?

5D098E73-9185-44B1-928C-E506FB3C82D2.jpeg

Lee- Graphic Designer, Print Specialist, Photographer

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Hi @Heirloom Bob can you try this. Quit Photoshop then right-click the .exe icon and open Photoshop as an Administrator. Then try opening your jpgs. Any difference?

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Enthusiast ,
Dec 29, 2022 Dec 29, 2022

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Same results Kevin.

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