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Paul29609696x7d2
Participating Frequently
April 26, 2023
Question

PS 2017

  • April 26, 2023
  • 2 replies
  • 2624 views

Adobe tells me that Photoshop CC 2017 is not compatable with my computer. It was until this moring. I've used 2017 for 6+ years. My computer is no longer upgradeable, which means I need a new computer. I really don't want to go that route. I'm near retirement.

Any suggestions? I really can't understand how they can just end the version I've been using withouth notice. One day it works and the next day, not. No changes to my OS.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
May 1, 2023

You wrote "Adobe tells me that Photoshop CC 2017 is not compatable with my computer. "

And you posted a message which does not say anything about compatibility.

Please explain what leads you to say that ADOBE TELL YOU it it NOT COMPATIBLE? 

Did you contact Adobe support as well? They will tell you it isn't supported, because that's completely true. It isn't supported. That means they won't support it, not that it suddenly stopped working.

P
Paul29609696x7d2Author
Participating Frequently
May 1, 2023

Yes, I contacted Adobe several times. They said they took CC 2017 off of their servers. It no longer exists.

All I know is that one day it was operating perfectly on my computer and the next day it wouldn't open. That's when I contacted Adobe. After several chats, they told me that it had been removed from service.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2023

@Paul29609696x7d2 

 

it's still available for download and installation IF you have a current subscription and the screenshot you posted previously indicates you do not have a current subscription, or there's some problem with your subscription.

 

without a current subscription, you cannot install previous versions like cc 2017.  and without a current subscription, you can't use any adobe cc apps beyond their trial period.

 

if you don't understand your subscription problem, what's your account reveal about your current subscription status, https://account.adobe.com

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2023

your cc 2017 will continue to work. 

 

can you copy and paste the warning that makes you concerned.

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Paul29609696x7d2Author
Participating Frequently
April 27, 2023

 

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