PS 2018 erased PS 2017

[AlisonElizabeth]

WHERE CAN I GET TECHNICAL SUPPORT FOR PS 2018?  I SPENT 10 HOURS YESTERDAY TRYING TO GET HELP BECAUSE 2018 ERASED 2017....AND I HAVE LOST EVERYTHING.

ANY IDEAS?

[Title changed by moderator from "TECH SUPPORT IS NON EXISTENT" to "PS 2018 erased PS 2017" for clarification.]

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[gener7]

You can restore 2017 and most likely your settings are kept and it should as before.

[AlisonElizabeth]

HERE IS MY APPLICATION FOLDER FOR PS 2017

[gener7]

Well start with reinstalling 2017. If it goes well, you can migrate any third party items from 2018.

[AlisonElizabeth]

So my issue is getting all of my plugins into whatever PS version I am using. They are visible in the applications folder….but not in any of my PS versions anymore….so I can’t work without them….and can’t get them to transfer to any version...

[bellevue scott]

Sometimes a tweet on twitter will get a better response. No, tech support for Adobe is pretty non-existent.

[jane-e]

When you installed, did you select Advanced > Keep Previous Version? If not, installation deletes the previous version. There is also a checkbox to migrate your settings.

But saving presets and backing up your Presets folder first is a best practice.

[AlisonElizabeth]

Thanks! I finally got a real human on the phone….:). I am sticking with PS 2017!!