PS 2021 can’t load cloud documents

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Photoshop 2021 keeps saying "can't load cloud documents" I have shut down the app, creative cloud, the computer, still keeps happening. I cannot find any answers online on how to slove this. Please help.

 

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Did this ever work for you on this computer?

Check to see if you can access Adobe servers: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnection... 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi,

Can you also post your system info log (Help> System Info...)? Also if you go to https://assets.adobe.com/cloud-documents with the same account signed in, what is showing?

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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I don't know what system info log log is.
if I go to https://assets.adobe.com/cloud-documents I see all my files
but as soon as I open them in photoshop and then try to save them I am
disconnected to the cloud and get this window.
[image: Screen Shot 2021-08-30 at 6.11.15 PM.png]

--



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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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To access what @SG... is asking for:

 

  1. Launch Photoshop
  2. Go to the Help menu and select "System Info"
  3. Copy the text from that dialog and paste it in a reply

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Found it:
System info log:
Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de x64
Number of Launches: 2
Operating System: Mac OS 10.15.7
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX,
SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3200 MHz
Built-in memory: 65536 MB
Free memory: 40772 MB
Memory available to Photoshop: 60774 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.779
ACP.local Status:
- SDK Version: 1.48.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.19.0.12
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.82.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics 630
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Main Display
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/MacOS/sniffer" -baseTimeMS=441257 -comment=Photoshop
Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

[200 ms]
Start sniffer 2021-08-30 18:28:29
# Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
sniffer -baseTimeMS=441257 -comment=Photoshop Version: Adobe Photoshop
22.5.0 20210809.r.384 ce617de x64

{19 ms}
Start platform native
# displays: 2
Display 0
Display: 2026456197
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920,
h=1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics
630 index=0 preferred=1)

Display 1
Display: 147068058
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920,
h=1,080)
Dimensions: (1,920 1,080)
Physical size: (293.783 165.253)
Pixel size: (0.153012 0.153012)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics
630 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 2
2026456197
147068058
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{77 ms}

{77 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 2026456197
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920,
h=1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925961 index=0
preferred=1)

Display 1
Display: 147068058
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920,
h=1,080)
Dimensions: (1,920 1,080)
Physical size: (293.783 165.253)
Pixel size: (0.153012 0.153012)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925961 index=0
preferred=1)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
2026456197
147068058
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-14.7.8)
Device version: 2.1 (2.1 INTEL-14.7.8)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925961
Display mask: 255
End platform OpenGL
{83 ms}

{83 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 8 2020 17:36:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 29 GB / s
Compute score: 124.841
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{198 ms}

Exit code kExitNormal
End sniffer 2021-08-30 18:28:30
[kStatusNormal, kExitNormal]

[200 ms]
Finish RunAllAPIs

[2395 ms]
Start GetSnifferResult

[2395 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040045562359132594
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU
(comp_core_gpu): offComposite Core Threads (comp_core_threads):
offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph):
off
Application folder: /Applications/Adobe Photoshop 2021/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465.6G, 127.9G free
Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

Installed components:

dvametadata.framework dvametadata 14.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.dabacbb 79.dabacbb
ICUUnicode.framework ICUUnicode 12.1.d22a981
ICUConverter.framework ICUConverter 12.1.d22a981
AdobeCrashReporter.framework AdobeCrashReporter 10.1.4
boost_system.framework boost_system 14.0.0.0
AdobeACE.framework AdobeACE 3.0.0 79.058b66a.
dvanet.framework dvanet 14.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 14.0.0.0
dvascripting.framework dvascripting 14.0.0.0
dvaappsupport.framework dvaappsupport 14.0.0.0
dvaunittesting.framework dvaunittesting 14.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.0.1
79.d85f1ec.
AIDE.framework AIDE 2.0.1 79.3c4373a
boost_chrono.framework boost_chrono 14.0.0.0
dynamiclink.framework dynamiclink 14.0.0.0
dvaaccelerate.framework dvaaccelerate 14.0.0.0
dvametadataUI.framework dvametadataUI 14.0.0.0
boost_filesystem.framework boost_filesystem 14.0.0.0
AdobeBIB.framework AdobeBIB 2.0.0 79.058b66a.
AdobeXMPFiles.framework AdobeXMPFiles 79.dabacbb 79.dabacbb
AdobeLinguistic.framework 14.3.0.4a21dc2
dvaplayer.framework dvaplayer 14.0.0.0
PlugPlugOwl.framework PlugPlugOwl 10.1.0.15
libzip.framework libzip 14.0.0.0
AdobeAGM.framework AdobeAGM 5.0.0 79.058b66a.
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 7.0.0 79.da06e70.
AdobePDFL.framework AdobePDFL 16.0.1 79 . ecac319
dvavulcansupport.framework dvavulcansupport 14.0.0.0
dvacore.framework dvacore 14.0.0.0
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.0.1 79.d85f1ec.
dvatransport.framework dvatransport 14.0.0.0
AdobeXMP.framework AdobeXMPCore 79.dabacbb 79.dabacbb
AdobeJP2K.framework AdobeJP2K 2.0.1 79.a664172
dvaaudiodevice.framework dvaaudiodevice 14.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 10.1.0.15
utest.framework utest 14.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 2.0.0 79.abfb21f.
dvametadataapi.framework dvametadataapi 14.0.0.0
WRServices.framework WRServices 16.1.0 16.1.0.0
AdobeBIBUtils.framework AdobeBIBUtils 2.0.0 79.058b66a.
boost_threads.framework boost_threads 14.0.0.0
AdobeCoolType.framework AdobeCoolType 6.0.0 79.058b66a.
boost_regex.framework boost_regex 14.0.0.0
boost_program_options.framework boost_program_options 14.0.0.0
dvamediatypes.framework dvamediatypes 14.0.0.0
AdbePM.framework AdbePM 5.8.00.377285 1.630273
boost_date_time.framework boost_date_time 14.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 6.0.0.48740 79.27c2bd3
dvaui.framework dvaui 14.0.0.0
ICUData.framework ICUData 12.1.d22a981
dvamarshal.framework dvamarshal 14.0.0.0
Unified Extensibility Platform uxp-5.2.0-7-75a0f37


Required plugins:

Accented Edges 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Adaptive Wide Angle 22.5.0, © 2014-2021 Adobe. All rights reserved. -
from the file “Adaptive Wide Angle.plugin”
Angled Strokes 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Average 22.5 © 1993-2021 Adobe. All rights reserved. - from the file
“Average.plugin”
Bas Relief 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
BMP 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Camera Raw 13.4 (872), Copyright © 2021 Adobe Systems Incorporated -
from the file “Camera Raw.plugin”
Camera Raw Filter 13.4 (872), Copyright © 2021 Adobe Systems
Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Charcoal 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Chrome 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Cineon 22.5 © 2002-2021 Adobe. All rights reserved. - from the file
“Cineon.plugin”
Clouds 22.5 © 1993-2021 Adobe. All rights reserved. - from the file
“Clouds.plugin”
Color Halftone 22.5.0, © 2003-2021 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Colored Pencil 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Conté Crayon 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Craquelure 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crop and Straighten Photos 22.5 © 2003-2021 Adobe. All rights reserved.
- from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 22.5.0, © 2003-2021 Adobe. All rights
reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crystallize 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Cutout 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Dark Strokes 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
De-Interlace 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Dicom 22.5 © 2003-2021 Adobe. All rights reserved. - from the file
“dicom.plugin”
Difference Clouds 22.5 © 1993-2021 Adobe. All rights reserved. - from
the file “Clouds.plugin”
Diffuse Glow 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Displace 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Dry Brush 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Entropy 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Export Color Lookup Tables 22.5 © 2012-2021 Adobe. All rights reserved.
- from the file “Export3DLUT.plugin”
Extrude 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
FastCore Routines 22.5 © 1990-2021 Adobe. All rights reserved. - from
the file “FastCore.plugin”
Fibers 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Film Grain 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Filter Gallery 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Fresco 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glass 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glowing Edges 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Grain 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Graphic Pen 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Halftone Pattern 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Halide Bottlenecks 22.5 © 2021 Adobe. All rights reserved. - from the
file “HalideBottlenecks.plugin”
HDRMergeUI 22.5, Copyright © 2002-2021 Adobe. All rights reserved. -
from the file “HDRMergeUI.plugin”
HSB/HSL 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
IFF Format 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
IGES 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“U3D.plugin”
Ink Outlines 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
JPEG 2000 22.5 © 2001-2021 Adobe. All rights reserved. - from the file
“JPEG2000.plugin”
Kurtosis 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Lens Blur 22.5.0, © 2002-2021 Adobe. All rights reserved. - from the
file “Lens Blur.plugin”
Lens Correction 22.5.0, © 2002-2021 Adobe. All rights reserved. - from
the file “Lens Correct.plugin”
Lens Flare 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Liquify 22.5.0, © 2001-2021 Adobe. All rights reserved. - from the file
“Liquify.plugin”
Matlab Operation 22.5 © 1993-2021 Adobe. All rights reserved. - from
the file “ChannelPort.plugin”
Maximum 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mean 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Measurement Core 22.5 © 1993-2021 Adobe. All rights reserved. - from
the file “MeasurementCore.plugin”
Median 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mezzotint 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Minimum 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
MMXCore Routines 22.5 © 1990-2021 Adobe. All rights reserved. - from
the file “MMXCore.plugin”
Mosaic Tiles 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Multiprocessor Support 22.5 © 1990-2021 Adobe. All rights reserved. -
from the file “MultiProcessor Support.plugin”
Neon Glow 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Note Paper 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
NTSC Colors 22.5 © 1993-2021 Adobe. All rights reserved. - from the
file “NTSC Colors.plugin”
Ocean Ripple 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
OpenEXR 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Paint Daubs 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Palette Knife 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Patchwork 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Paths to Illustrator 22.5.0, © 2003-2021 Adobe. All rights reserved. -
from the file “Standard Multiplugin.plugin”
PCX 22.5 © 1989-2021 Adobe. All rights reserved. - from the file
“PCX.plugin”
Photocopy 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Picture Package Filter 22.5 © 1993-2021 Adobe. All rights reserved. -
from the file “ChannelPort.plugin”
Pinch 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Pixar 22.5 © 1989-2021 Adobe. All rights reserved. - from the file
“Pixar.plugin”
Plaster 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Plastic Wrap 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Pointillize 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Polar Coordinates 22.5.0, © 2003-2021 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Portable Bit Map 22.5 © 1989-2021 Adobe. All rights reserved. - from
the file “PBM.plugin”
Poster Edges 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
PRC 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“U3D.plugin”
Radial Blur 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Radiance 22.5 © 2003-2021 Adobe. All rights reserved. - from the file
“Radiance.plugin”
Range 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Render Color Lookup Grid 22.5 © 2012-2021 Adobe. All rights reserved. -
from the file “Export3DLUT.plugin”
Reticulation 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Ripple 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Rough Pastels 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Save for Web 22.5.0, © 1999-2021 Adobe. All rights reserved. - from the
file “Save for Web.plugin”
ScriptingSupport 22.5, © 2002-2021 Adobe. All rights reserved. - from
the file “ScriptingSupport.plugin”
Shake Reduction 22.5.0, © 2014-2021 Adobe. All rights reserved. - from
the file “Shake Reduction.plugin”
Shear 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Skewness 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Smart Blur 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Smudge Stick 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Solarize 22.5 © 1993-2021 Adobe. All rights reserved. - from the file
“Solarize.plugin”
Spaces 22.5, © 2015-2021 Adobe. All rights reserved. - from the file
“Spaces.plugin”
Spatter 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Spherize 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Sponge 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Sprayed Strokes 22.5.0, © 1991-2021 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Stained Glass 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Stamp 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Standard Deviation 22.5 © 2006-2021 Adobe. All rights reserved. - from
the file “statistics.plugin”
Sumi-e 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Summation 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Targa 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Texturizer 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Tiles 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Torn Edges 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Twirl 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
U3D 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“U3D.plugin”
Underpainting 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Vanishing Point 22.5.0, © 2003-2021 Adobe. All rights reserved. - from
the file “VanishingPoint.plugin”
Variance 22.5 © 2006-2021 Adobe. All rights reserved. - from the file
“statistics.plugin”
Water Paper 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Watercolor 22.5.0, © 1991-2021 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Wave 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wind 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wireless Bitmap 22.5 © 1989-2021 Adobe. All rights reserved. - from the
file “WBMP.plugin”
ZigZag 22.5.0, © 2003-2021 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.4.0.52 - from the file "/Applications/Adobe
Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.ccx.start/"
CDO: 1.91.0
CmdN: 1.9.1
CDP: 1.117.0
Discover Panel (Loaded) 1.8.0.58 - from the file "/Applications/Adobe
Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"

ccx-timeline (Prepared) 2.6.40.0 - from the file "/Applications/Adobe
Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"

CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/"

CC Libraries Panel (Prepared) 3.13.177.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/"
CAPTURE: 1.2.4 STOCK: 2.0.30
CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.ccx.comments-webview/"

Neural Filters (Prepared) 1.8.2.0 - from the file "/Applications/Adobe
Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"

Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.photoshop.cloudValueDialog/"

Photoshop UXP Export-As (Prepared) 5.5.5.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"

Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file
"/Applications/Adobe Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"

Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe
Photoshop 2021/Adobe Photoshop
2021.app/Contents/Required/UXP/com.adobe.pluginspanel/"

IC popup message (Loaded) 1.0.0.0


Extensions:

Libraries 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/index.html”
New Document 3.5.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/extensions/capture/capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file
“/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/extensions/stock-panel-licensing/index.html”
Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop
2021/Adobe Photoshop
2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
Export As 4.8.13 - from the file “/Applications/Adobe Photoshop
2021/Adobe Photoshop
2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.13 - from the file “/Applications/Adobe Photoshop
2021/Adobe Photoshop
2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file
“/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/manager.html”

Installed TWAIN devices: NONE

--



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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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@pauletteb32573507 wrote:
[image: Screen Shot 2021-08-30 at 6.11.15 PM.png]

 

Hi Paulette,

Images don't come through with email. Use the Insert Image button (sun and mountain) in a Reply window.

~ Jane

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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FE18E6BF-04BC-4815-BAE2-8CD7321A0198.jpeg

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New Here ,
Aug 31, 2021 Aug 31, 2021

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This has just started happening on my Mac too. 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I am also having this problem. On a Surface Pro. Has worked on this computer for weeks, until today!

I can see my files when I look under Creative Cloud, but when I open Photoshop, my files flash on and off, then message

that "Can't load Cloud Documents" 

I have de-installed Photoshop, restarted my computer, then re-downloaded/installed Photoshop twice, but always with the same result. Wondering if I should specify Do not save preferences....?

Help? So frustrating. 

 

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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the same for the past week... hopeless ?

 

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Having the same issues on my surface pro. Updated my photoshop, shut down and rebooted, etc.  

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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Hi, did you see this message?

Jeff Tranberry asked: "Engineering has requested for you to please upload your logs so they can investigate? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html "

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Engineering has requested for you to please upload your logs so they can investigate? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Done.

 

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Today I have not had the problem...

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Thanks. Will have the engineer take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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I am having the same problem, did everything. I did create the log, and I got an email from Adobe that it has been logged. Love that they reply to call Adobe customer care. you know what would be helpful, some information in that email of how to contact them. Now I have to look for that.

Getting frustrated. 

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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@lauries25194109 wrote:

...they reply to call Adobe customer care. you know what would be helpful, some information in that email of how to contact them. Now I have to look for that.


 

Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

Type "agent" to get a human and not the bot.

 

You can also send a tweet to @AdobeCare for support.

~ Jane

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Thanks Jane! I did get a a hold of them, but they didn't help. Said it was my Norton 360, I disabled, but still not working on my windows machine.

 

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hey @lauries25194109 

 

We're sorry about the trouble. Are you still experiencing the issue with Photoshop? If yes, would you mind checking if the Creative Cloud desktop app is up to date? You can go to the Help menu in the Creative Cloud desktop app & select the option to Check for updates.

 

Regards,

Nikunj

 

 

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Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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LATEST

I had done that several times when I was having the problem, and it didn't help. I just did it again. I am not having the trouble as much as I did. If I leave Photoshop open for any length of time I will have the problem, but it is not constant like it was before I deleted the CoreSyn Folder.

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