PS 2021 can’t load cloud documents

Forum|Forum|4 years ago
August 30, 2021
5 replies
1784 views

Photoshop 2021 keeps saying "can't load cloud documents" I have shut down the app, creative cloud, the computer, still keeps happening. I cannot find any answers online on how to slove this. Please help.

macOS

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J

J453

Legend

Engineering has requested for you to please upload your logs so they can investigate? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

P

pauletteb32573507Author

Participating Frequently

Done.

P

pauletteb32573507Author

Participating Frequently

Today I have not had the problem...

L

lisat1088

Participant

I am also having this problem. On a Surface Pro. Has worked on this computer for weeks, until today!

I can see my files when I look under Creative Cloud, but when I open Photoshop, my files flash on and off, then message

that "Can't load Cloud Documents"

I have de-installed Photoshop, restarted my computer, then re-downloaded/installed Photoshop twice, but always with the same result. Wondering if I should specify Do not save preferences....?

Help? So frustrating.

M

melanie5EEA

Participant

the same for the past week... hopeless ?

D

defaultljoe61f1mrdg

Participant

This has just started happening on my Mac too.

SG...

Adobe Employee

Hi,

Can you also post your system info log (Help> System Info...)? Also if you go to https://assets.adobe.com/cloud-documents with the same account signed in, what is showing?

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pauletteb32573507Author

Participating Frequently

I don't know what system info log log is.
if I go to https://assets.adobe.com/cloud-documents I see all my files
but as soon as I open them in photoshop and then try to save them I am
disconnected to the cloud and get this window.
[image: Screen Shot 2021-08-30 at 6.11.15 PM.png]

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