Known Participant

Question

Ps 2023 issue “Could not complete..” during transform

Forum|Forum|3 years ago
February 17, 2023
11 replies
3976 views

Yesterday Photoshop was working great. Today, I created a gradient and tried to extend it using the transform tool, etc. and I got this error message: "Could not complete your request because of a program error." I restarted my computer, but that didn't work. I deleted the app and reinstalled it, but that didn't work. Please advise. Cheers.

macOS

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Kevin Stohlmeyer

Community Expert

Hi Ann,

I have the same 2015 MBP at home and can tell you current Photoshop will run slower given the age of the computer. It has to do specifically with your graphics cards. You have two an – Intel Iris which is well below the minimum system requirements as @CShubert stated and the AMD GPU.

The issue is with 2015 MBP they had a feature that would hot swap graphics cards as an energy saver feature, so your Intel could be interfering.

On Monterey - go to Apple System Preferences/Battery and change the performance to High Power. Leaving it on automatic switches the GPU.

A word of caution - attempting to downgrade Monterey to Catalina or something earlier from an OS standpoint means basically erasing your HD and reinstalling everything fresh.

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annw64630319Author

Known Participant

Hi @Kevin Stohlmeyer, Thanks for the info., Yikes, I guess I won't be down-saving back to Big Sur. I believe Monterey is the last one I can upgrade to due to my computer's age anyway. If I got a new graphics card and battery, etc would that help prolong the life of my computer? Is it expensive? I went to the battery section as you mentioned, and there was no energy mode drop-down, see attached.

Kevin Stohlmeyer

Community Expert

Hi @annw64630319 turn off enable graphics switching. My screen shot was from my work laptop not my home.

There really isn't options to upgrade graphics cards for a 2015 MBP. At that point you should look at getting a new Mac. I opted for a M1 Mac Mini. The cost was much less than a new laptop and it runs everything without issue.

PECourtejoie

Community Expert

Hi, @annw64630319 and @Martin28541260hhew Could you describe the gradient you had placed, was it a regular gradient, an adjustment layer? How did you try to transform it? CMD+T?

Which version of Photoshop had the issue, and which one does not?

Can you post a screenshot with layers and properties panel, and the offending gradient? (or better, a video?)

CShubert

Community Manager

As a reference, make sure your computer is up to the Ps requirements:

https://helpx.adobe.com/photoshop/system-requirements.html

Thank you,

Cory

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annw64630319Author

Known Participant

Yes, I think that is why I am having issues. I am also having trouble with InDesign (ie: Panel contents missing, slow, etc). Everything worked great until I upgraded my OS. 😞

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annw64630319Author

Known Participant

Hi, @annw64630319 can you please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

Hi @PECourtejoie I attached the info you asked for, I hope I did it right. I appreciate your help. cheers.

annw_mac_photoshop_info.zip

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annw64630319Author

Known Participant

Hi, @Martin28541260hhew Just in case there was an issue with the current PSD program, I just uninstalled and reinstalled an earlier version. I was then able to transform the gradient. I don't think this is the correct solution though, the problem may lie in my OS. You may want to try restoring your preferences like @PECourtejoie said. Hope that works for you. Cheers.

M

Martin28541260hhew

Participating Frequently

The same thing happens to me. Can you explain me in detail what is the solution? Thanks

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annw64630319Author

Known Participant

Thanks, @PECourtejoie I will give it a try. Cheers.

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annw64630319Author

Known Participant

Thanks, Bojan, things are working better. Cheers.

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annw64630319Author

Known Participant

Hi Jane, Sorry, yes, that is what I meant. It seems to be working ok now. I recently installed macOS Monterey; I have a 2015 Macbook Pro, so this will be the last upgrade I can do. Since I installed the OS, I have had problems with Adobe programs such as things responding slowly, tools not working, etc. I may have to go back to the last OS, but I am not sure.

PECourtejoie

Community Expert

Hi, @annw64630319 @unfortunately, reinstall seldom fixes things, compared to a preference reset: Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.