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SweetVengeanceGraphics
Participant
May 10, 2022
Question

PS 22 Crashing everytime I try to save for web.

  • May 10, 2022
  • 3 replies
  • 5003 views

I'm running Photoshop 2022 version 23.3.1 on my 2021 Macbook pro: 64GB memory. Running on macOS Monterey version 12.3.1 and It was working just fine last night, today I went to continue a project I've been working on, a .gif project and I went to save for web like you have to in order to get the gif to actually play, and the app just keeps crashing. I've gone through all the troubleshooting tips on the website it links me to and I've submitted my crash reports. 


Does anyone have any idea how to fix this ? 

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3 replies

J
J453
Legend
May 10, 2022

Hi @SweetVengeanceGraphics I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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    SweetVengeanceGraphicsAuthor
    Participant
    May 18, 2022

    I have reported several crash reports.  And even downloaded the log manager or whatever it was. 

     

    I had to update it to the brand new patch and turn off the gpu settings in preferences to get it to work with my m1 MacBook Pro,  works just fine on my windows computer just not my MacBook. 

    TheDigitalDog
    TheDigitalDog
    Inspiring
    May 10, 2022

    When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

    (Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

    This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

    Also: https://helpx.adobe.com/photoshop/using/preferences.html

    *To manually delete Photoshop preferences:
    Quit Photoshop.
    Navigate to Photoshop's Preferences folder:
    MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    **Note:
    The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

     

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      S
      SweetVengeanceGraphicsAuthor
      Participant
      May 10, 2022

      Its also crashing on macOS Monterey, only when saving for web or trying to edit gifs. Its so frustrating. I've tried everything.

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