ps cc2017 create new file stuck on create dialog box

Report · Jun 12, 2017

It's stuck when you create a new document.

CPU:I5-6500

Momery:16G

HARD DISK:128GSSD+1THD

SCREEN CARD:NIVIDA GF745

Report · Jun 12, 2017

What happen if you navigate to the folder where the document is and you try to open it from the directory level? Have you moved the file? Can you try CMD or CTL N and see what happens? Are you getting an error message?

Report · Jun 12, 2017

I just want to create new psd file,it stuck one minute.

and then I create again,it's fine.

Report · Jun 12, 2017

Hi,

Does ESC dismiss the dialog? Can you go to Help> System Info... and copy the text contents in a reply?

@Celeste That is the New doc dialog and it is trying to create a new doc not open an existing one, just as an FYI. There may be a localization issue or a file permission problem??

thx,

steve

Report · Jun 12, 2017

Yes - I am wondering if he can bypass the New Start Window temporarily if it is a localization issue, he can still get on with working on the task at hand.

Report · Jun 12, 2017

Hi,

Yes, you can try reverting back to the legacy New dialog and see how that works.

Create documents in Photoshop using templates and presets

thx,

steve

Report · Jun 12, 2017

press ESC is no work.

You can see this issue when you first time create new PSD file after start Photoshop.exe .

Report · Jun 12, 2017

Can you try a different type of document?

Does it happen on creating any document?

Report · Jun 12, 2017

I just create new psd file.

Report · Jun 12, 2017

Are you signed in to your Creative cloud account?

Ii don't see your avatar in the upper right corner.

Report · Jun 13, 2017

yes , I signed.

Report · Jun 13, 2017

I found that this problem when I create new blank PSD file first time.

if i second time do it ,it's fine.

Report · Jun 13, 2017

Hi,

Can you go to Help> System Info... and copy the text contents in a reply?

thx,

steve

Report · Jun 13, 2017

Adobe Photoshop 版本: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

启动次数: 15

版本: 10 或更高版本

系统结构: Intel CPU 系列: 6，型号: 14，分级: 3 具有 MMX 扩展指令集，SSE 整数，SSE 浮点，SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

物理处理器数: 4

处理器速度: 3192 MHz

内建内存: 16325 MB

空闲内存:2 MB

Photoshop 可用的内存: 14437 MB

Photoshop 占用的内存: 72 %

历史记录缩览图: 启用。

Touch Bar: 启用。

别名图层: 停用。

修改键调板: 启用。

远光灯: 停用。

图像拼贴大小: 1024K

图像高速缓存级别: 4

字体预览: 中

文本书写器: 东亚

OpenCL 于 16:32:47 (Initializing OpenCL and OpenCL enabled features)

在 2017/6/13 上崩溃显示器: 1

显示边界: 上= 0、左= 0、下= 1080、右= 1920

OpenGL 绘图: 启用。

OpenGL 允许使用旧 GPU: 未检测到。

OpenGL 绘图模式: 高级

OpenGL 允许使用普通模式: True.

OpenGL 允许使用高级模式: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=4096

glgpu[0].GLName="NVIDIA GeForce GTX 745"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="22.21.13.8233"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 745/PCIe/SSE2"

glgpu[0].GLRendererID=4994

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20170517000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="GeForce GTX 745"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="382.33"

clgpu[0].CLBandwidth=2.52382e+10

clgpu[0].CLCompute=242.734

GUIDBucket:

bucket: 88

test: ReduceUXFriction

应用程序文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

临时文件路径: C:\Users\qeegu003\AppData\Local\Temp\

Photoshop 暂存盘具有异步 I/O 已启用

暂存卷:

启动，119.2G，66.4G 可用

必需的增效工具文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

主要增效工具文件夹: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

安装的组件:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975

AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTEmu 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)

ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975

BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975

boost_date_time.dll photoshopdva 10.0.0

boost_signals.dll photoshopdva 10.0.0

boost_system.dll photoshopdva 10.0.0

boost_threads.dll photoshopdva 10.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 10.0.0

dvacore.dll photoshopdva 10.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 10.0.0

dvamediatypes.dll photoshopdva 10.0.0

dvametadata.dll photoshopdva 10.0.0

dvametadataapi.dll photoshopdva 10.0.0

dvametadataui.dll photoshopdva 10.0.0

dvaplayer.dll photoshopdva 10.0.0

dvatransport.dll photoshopdva 10.0.0

dvaui.dll photoshopdva 10.0.0

dvaunittesting.dll photoshopdva 10.0.0

dynamiclink.dll photoshopdva 10.0.0

ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.11

JP2KLib.dll JP2KLib 2017/04/05-14:24:38 79.266006 79.266006

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 10.0.0

MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2017 18.1.1

Plugin.dll Adobe Photoshop CC 2017 18.1.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

PSArt.dll Adobe Photoshop CC 2017 18.1.1

PSViews.dll Adobe Photoshop CC 2017 18.1.1

SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815

SVGRE.dll SVGRE 79.579975 79.579975

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom? 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Report · Jun 14, 2017

Can you try R-click on the PS icon and select "run as administrator " from the properties menu and see if that works?

Report · Jun 15, 2017

yes, I try it,but is no work.

ps cc2017 create new file stuck on create dialog box

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