PS crashes and causes computer to restart

New Here ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

For about a week now, whenever I use Photoshop on my iMac it causes the entire computer to crash and restart. It only happens when I'm using PS. Sometimes it'll only be a minute or two before it crashes, sometimes 20 minutes, sometimes a few hours into using it, so it's wildly inconsistent and very frustrating.

 

I have a iMAc that's been updated to the latest version of Monterrey and Photoshop CC which is also updated to the latest version.

 

Things I have tried so far

- making sure my operating system and the program are both up-to-date

- virus sweep

- uninstalling and re-installing PS

 

HELP!!! Any ideas?

Thanks

TOPICS
macOS

Views

86

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

Thanks. I reset the tools/preferences, but this didn't fix the issue. Any other thoughts?

 

Thanks

Tejei

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

If a reset of pref's doesn't work (and it likely will), the next step is to try the following:

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

In modern operating systems, applications cannot cause hard restarts. An application can crash or freeze, but not take down the whole system. Photoshop can trigger it, but not cause it.

 

It's either overheating, or a buggy driver, or failing hardware.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 04, 2022 May 04, 2022

Copy link to clipboard

Copied

LATEST

Hello, What is the version of iMac that you are using?

If you are on Photoshop 23.3.1, since you reinstalled,

Try disabling the following:

Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing
Preferences -> Performance -> Multithreaded Compositing

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines