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cbadland
Inspiring
January 18, 2017
Answered

PS document window goes Black when using Dual Monitor set up. PS CC 2017.0.1

  • January 18, 2017
  • 5 replies
  • 3343 views

This started with PS CC 2017. Running OS 10.11.6. 27" iMac with secondary Apple Cinema Display.

When I have a PS document open, and its window even touches the edge of my primary display, the whole PS document turns black. If I continue to drag document fully into my second monitor, image reappears.  This behavior  stared with lasted update to PS CC 2017.

    This topic has been closed for replies.
    Correct answer cbadland

    Ok. I posted this in Adobe's other Photoshop Forum ("Photoshop Family" - not sure why in the world Adobe hosts two forums for one product) But it looks like an Adobe employee (Eric Ching) was able to reproduce and log a bug. Hopefully fixed in next update?  

    5 replies

    J
    jcazzie
    Known Participant
    December 2, 2017

    I've had the same bug with cc 2017 and the latest update didn't fix it. I continue to use cc 2015 or any other prior versions with no problem and apparently cc 2018 works correctly too, so it's definitely cc 2017 that's broken and it should be fixed.  I can't run cc 2018 because I'm not running Sierra yet due to the lack of compatible drivers for some of my devices.

    bellevue scott
    bellevue scott
    Inspiring
    October 25, 2017

    Hey! This is fixed in the new PS 2018 release! Too awesome!

    bellevue scott
    bellevue scott
    Inspiring
    October 13, 2017

    I've also had problems with this since January of this year, when I purchased a Wacom 27HQ Cintiq. Previously I had two identical monitors, both NEC Multisync PA271W. Now I have one Cintiq and one NEC, both are the same resolution (2560 x 1440).

    If an image spans two monitors in Photoshop (2017.1.1), then the image turns black. This does not happen in other applications or finder windows, or Preview. It only happens in Photoshop.

    screen capture cintiq window goes black - YouTube

    This is a seriously debilitating issue and has made editing very difficult. BTW I did check my mission control as referenced earlier in the thread, and "Displays have separate spaces" is unchecked. Any help would be appreciated.

    bellevue scott
    bellevue scott
    Inspiring
    October 25, 2017

    It would be really nice if Adobe responded to this bug. There has been more than sufficient time.

    S_Gans
    Community Expert
    S_GansCommunity Expert
    Community Expert
    January 18, 2017

    Hi. I think you're encountering a problem with Mac OS's "Spaces" settings. Something similar happens on my Mac, when I move something to another monitor. The OS is considering each monitor as it's own "Space", so things don't show in full until moved completely to the 2nd monitor. Personally, I don't have that problem in PS, yet - but then, I'm on an older version of the OS.

    Here's something to try though. In System Preferences, open Mission Control (if you're like me, you RARELY go there). Then, UNcheck the "Displays have separate Spaces" option and try moving your document again. This SHOULD bring you back to the old way of working, in which both displays show as a complete continuation of the other. Hope this helps.

    Adobe Community Expert / Adobe Certified Instructor
    C
    cbadlandAuthorCorrect answer
    Inspiring
    January 18, 2017

    Ok. I posted this in Adobe's other Photoshop Forum ("Photoshop Family" - not sure why in the world Adobe hosts two forums for one product) But it looks like an Adobe employee (Eric Ching) was able to reproduce and log a bug. Hopefully fixed in next update?  

      jbm007
      Community Expert
      jbm007Community Expert
      Community Expert
      January 18, 2017

      is the resolution for each monitor the same?

      C
      cbadlandAuthor
      Inspiring
      January 18, 2017

      No. The iMac is 5120 x 2880, the secondary display is 2560 x 1600. I had no issue using this setup seamlessly with Photoshop until the PS CC 2017 update.

      C
      cbadlandAuthor
      Inspiring
      January 18, 2017

      Here is a very short video screen grab showing problem. I drag my PS Document window to the left (towards my secondary display) as soon as PS document window hits the edge of my primary display, it turns black. this did not happen with PS CC 2015 or earlier.

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