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Hi guys. after the latest upgrade I made (yesterday), my PS won´t open any file. It doesn´t create new file either. After any attempt the window with error allert appears and the app closes. I tried to check system requirements (OK), cleaned PC with CCleaner, restarted PC, downgraded, re-installed multiple times. I´m not using any plug-ins... I´m pretty desperate. Any advice?
PS version 23.3
OS Windows 10 Pro
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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.3.0" build="20220405.r.394" source="Windows-Client" crashType="n/a">
<time year="2022" month="4" day="20" hour="23" minute="5" second="22" timeoffset="60" timezone="Støednà Evropa (letnà èas)"/>
<user guid="888e5ac8-73bf-4c23-8f0b-4c87bbc1fe18"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="cs-cz" userlanguage="cs-CZ" oslanguage="cs-CZ" ram="8097" machine="Intel(R) Core(TM) i5-4310U CPU @ 2.00GHz" model="Intel64 Family 6 Model 69 Stepping 1" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720M" description="NVIDIA GeForce GT 720M" driverDate="20180227000000.000000-000" driverVersion="23.21.13.8908" videoModeDescription="1366 x 768 x 4294967296 barev" pnpDeviceID="PCI\VEN_10DE&DEV_1140&SUBSYS_062F1028&REV_A1\4&194C0D81&0&00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics Family" description="Intel(R) HD Graphics Family" driverDate="20171016000000.000000-000" driverVersion="20.19.15.4835" videoModeDescription="1680 x 1050 x 4294967296 barev" pnpDeviceID="PCI\VEN_8086&DEV_0A16&SUBSYS_062F1028&REV_0B\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAC918CD68">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAC918CD68" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FFAC921285D" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FFAC9212546" symbolname="NVAPI_Thunk"/>
<stackStatement index="3" address="0x00007FFAC921219B" symbolname="NVAPI_Thunk"/>
<stackStatement index="4" address="0x00007FFAC92CBA4B" symbolname="NVAPI_Thunk"/>
<stackStatement index="5" address="0x00007FFAC920439B" symbolname="NVAPI_Thunk"/>
<stackStatement index="6" address="0x00007FFAC898CFAA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FFAE38C8755" symbolname="D3D12GetInterface"/>
<stackStatement index="8" address="0x00007FFAE38C5C23" symbolname="D3D12GetInterface"/>
<stackStatement index="9" address="0x00007FFB5A7873F9" symbolname="DXGIGetDebugInterface1"/>
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<stackStatement index="16" address="0x00007FF60A2A18EE" symbolname="boost::archive::codecvt_null<wchar_t>::do_always_noconv"/>
<stackStatement index="17" address="0x00007FF60C2071B2" symbolname="xmlFreeRMutex"/>
<stackStatement index="18" address="0x00007FF60AD1430E" symbolname="ART::AssetType::operator!="/>
<stackStatement index="19" address="0x00007FF60ACFBD56" symbolname="ART::AssetType::operator!="/>
<stackStatement index="20" address="0x00007FF60AB6CF74" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="21" address="0x00007FF60AB6BADD" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="22" address="0x00007FF60AB732DD" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="23" address="0x00007FF60AB56BC3" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="24" address="0x00007FF60B254AED" symbolname="xmlFreeRMutex"/>
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<stackStatement index="27" address="0x00007FF60BA94EEA" symbolname="xmlFreeRMutex"/>
<stackStatement index="28" address="0x00007FF60CB6B53D" symbolname="xmlFreeRMutex"/>
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<stackStatement index="30" address="0x00007FF60A5B440A" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="31" address="0x00007FF60A5B2FA4" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="32" address="0x00007FFB5E3BE858" symbolname="CallWindowProcW"/>
<stackStatement index="33" address="0x00007FFB5E3BE4EE" symbolname="CallWindowProcW"/>
<stackStatement index="34" address="0x00007FF60A58B872" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="35" address="0x00007FFB5E3BE858" symbolname="CallWindowProcW"/>
<stackStatement index="36" address="0x00007FFB5E3BE3DC" symbolname="DispatchMessageW"/>
<stackStatement index="37" address="0x00007FFB5E3D0BC3" symbolname="SendMessageTimeoutW"/>
<stackStatement index="38" address="0x00007FFB5E770BA4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="39" address="0x00007FFB5C001704" symbolname="NtUserDispatchMessage"/>
<stackStatement index="40" address="0x00007FFB5E3BE2EA" symbolname="DispatchMessageW"/>
<stackStatement index="41" address="0x00007FF60A5906D0" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="42" address="0x00007FF60CB3F233" symbolname="xmlFreeRMutex"/>
<stackStatement index="43" address="0x00007FF60CB3AC14" symbolname="xmlFreeRMutex"/>
<stackStatement index="44" address="0x00007FF60CB84021" symbolname="xmlFreeRMutex"/>
<stackStatement index="45" address="0x00007FF60CB837F5" symbolname="xmlFreeRMutex"/>
<stackStatement index="46" address="0x00007FF60CB5F8AA" symbolname="xmlFreeRMutex"/>
<stackStatement index="47" address="0x00007FF60CB40559" symbolname="xmlFreeRMutex"/>
<stackStatement index="48" address="0x00007FF60A583438" symbolname="AIDE::AIDEDimension::operator="/>
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<stackStatement index="52" address="0x00007FF60A843307" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
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<stackStatement index="54" address="0x00007FF60A7DB0C2" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="55" address="0x00007FFB5DA57034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="56" address="0x00007FFB5E722651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000006E4E775EC8"/>
<register name="RBX" value="0x0000000000000010"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000006E4E775E50"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFAC918CD68"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
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<hbLogSessionDllStatus>
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</crash>
<sessionId>
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</sessionId>
</crashreport>
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Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?
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Yes, it does.
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OK. Let's first make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.
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I did restore the preferences and the problem unfortunatelly persists.
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I'm having the same problem. It started about a month ago. When I go to open a file the program freezes. The only way to close the program is by using Task Manager.