PS doesn´t open any files

New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi guys. after the latest upgrade I made (yesterday), my PS won´t open any file. It doesn´t create new file either. After any attempt the window with error allert appears and the app closes. I tried to check system requirements (OK), cleaned PC with CCleaner, restarted PC, downgraded, re-installed multiple times. I´m not using any plug-ins... I´m pretty desperate. Any advice?

PS version 23.3

OS Windows 10 Pro

TOPICS
Windows

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New Here ,
Apr 20, 2022 Apr 20, 2022

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.3.0" build="20220405.r.394" source="Windows-Client" crashType="n/a">
<time year="2022" month="4" day="20" hour="23" minute="5" second="22" timeoffset="60" timezone="Støední Evropa (letní èas)"/>
<user guid="888e5ac8-73bf-4c23-8f0b-4c87bbc1fe18"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="cs-cz" userlanguage="cs-CZ" oslanguage="cs-CZ" ram="8097" machine="Intel(R) Core(TM) i5-4310U CPU @ 2.00GHz" model="Intel64 Family 6 Model 69 Stepping 1" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 720M" description="NVIDIA GeForce GT 720M" driverDate="20180227000000.000000-000" driverVersion="23.21.13.8908" videoModeDescription="1366 x 768 x 4294967296 barev" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1140&#38;SUBSYS_062F1028&#38;REV_A1&#92;4&#38;194C0D81&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics Family" description="Intel(R) HD Graphics Family" driverDate="20171016000000.000000-000" driverVersion="20.19.15.4835" videoModeDescription="1680 x 1050 x 4294967296 barev" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0A16&#38;SUBSYS_062F1028&#38;REV_0B&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAC918CD68">
<backtrace crashedThread="0">
<thread index="0">
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<registerSet>
<register name="RAX" value="0x0000006E4E775EC8"/>
<register name="RBX" value="0x0000000000000010"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000006E4E775E50"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFAC918CD68"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</sessionId>
</crashreport>

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Yes, it does.

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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OK. Let's first make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 21, 2022 Apr 21, 2022

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I did restore the preferences and the problem unfortunatelly persists. 

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