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rosalync
Known Participant
January 28, 2020
Question

PS file not saving

  • January 28, 2020
  • 2 replies
  • 7292 views

I have a PSD open that I have been continuously working in, but it says that it's Saving 0%. I don't want to Force Quit as I will lose the changes.

 

I can still export and save to web etc and I can continue working in the file and editing it and adding to it etc, but I just can't save the file.

 

A message keeps appearing saying 'Could not complete the Save command because the document is currently being saved in the background. Please try the operation again after the save has been completed.'

 

 

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    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 28, 2020

    Let me be clear - this is a Catalina issue not Photoshop.

    Here are some things you can try:

    1. Catalina Security - make sure Photoshop is enabled in apple sys prefs/security and privacy/- it should be in the list and checked.

    2. Save to your local HD. Catalina has put more restrictions on saving to an external or network shared drive.

    If you do have an external you need to check it's formatting and make sure it is Mac (FAT) formatted and not Windows (NTFS).

    3. If you are working on a network drive - save local then copy over.

     

      R
      rosalyncAuthor
      Known Participant
      January 28, 2020

      Thanks. Apple are calling back so I will tell them what you said (as I am not that tech savvy to undertake your suggestions). I'm unclear whether it is a Catalina issue you or a PS issue as there seem to be other people facing the same problem. Here's an example:

       

      https://feedback.photoshop.com/photoshop_family/topics/ps-2020-freezes-mid-save-when-saving-to-external-hd-on-catalinaos

       

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      January 28, 2020

      Check the folder that the document is being saved into.  Try to rename the folder see if it is locked.  Also you wrote you can still edit the Document.  Try duplicating the document and save the duplicate some other place.

      JJMack
        R
        rosalyncAuthor
        Known Participant
        January 28, 2020

        Hi. Thanks for your response. I have spoken to Apple and it seems that a number of people have the same problem = PS 2020 Freezes mid-save when saving to desktop or external HD on CatalinaOS. The workaround is to erase the harddrive completely and the go back to using OS Mojave and then Photoshop will work as normal.

         

        HOWEVER, before I do this can you suggest how I save the file without losing my changes? Like I said the file is still trying to save and I can't 'save as' as you suggested as it still thinks its trying to save in the background. Any suggestions?

        Just Shoot Me
        Just Shoot Me
        Legend
        January 28, 2020

        Well that is the nuclear solution. I am surprised you got this advice from Apple. They usually place the blame on the software writer.

        As for saving your currently opened file I would try the advice given above by JJMack. Duplicate the Document and then save that duplicate to some other folder.

         

        Be advised that formatting your drive will Erase/Delete all data on it. So before you take that step I suggest you make a backup of all your Work, important, files along with anything that is in the Downloads folder. Save it all to an External drive. Do not count on Time Machine or whatever other backup software you might use as that probably has already made a backup of your Catalina OS install and using it to restore your system would put you back where you presently are.

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