PS Generative Fill error: We're experiencing delays due to high demand. Please try again later

[MichaelMFrankel]

This morning trying to use generative fill in Photoshop and got the message "We're experiencing delays due to high demand. Please try again later."

[Peter Villevoye]

I've also encountered that alert a few times. Just hit Generate again, it might already be better the next second.

[Zebbler2]

Same issue, but it's been going on for HOURS.
Have a major client deadline this morning where I needed to batch process about 1000 frames this way, and every error just throws the process off, so frustrating.  Support said they would email me with a possible solution, but haven't for a few hours now.  Just give me a queue indicator or something more tangible than "error".

[Zebbler2]

Well... Adobe DID NOT email me back, after being so reassuring that they will "get it fixed as soon as possible".  It'd be kind of funny how useless that whole chat was has it not been so important for me to use that feature during those few hours.

 

[smd721]

I was on support twice for total of 7 hours as they tried to change every single possible setting on my computer as if something had out of nowhere changed on my end. They're having serious server issues if they cannot handle people using the tools they provide.
I'm experiencing it for the second time this week now. So incredibly frustrating. Making me want to jump off the adobe ship.

[smd721]

Oh, and eventually the adobe support gave up. gave me a community post link and ended my support.

[Trevor.Dennis]

Oh, and eventually the adobe support gave up. gave me a community post link and ended my support.

By @smd721

I think this forum is a better option than Adobe support in this sort of situation.  We can test and tell you if we are having the same problem.  Support are goinmg to default to looking for a local issue that might not exist. 

The first thing I would do is check Ookla or a similar Internet speed site to test your connection.

Then I would consider where I was logging on from in case it was country specific.

If you now tell us that you are in the USA with a Gigabit fibre connection, then we would be looking at the Adobe servers.  Remember that there are 33 million people with paid for Photoshop subscriptions.  If Ai has been in the news, for instance, and a lot of people are prompted to check it out, then server overload could be a thing.

Is it working OK now?

[Frank Guldber259204389t7y]

This is simply not OK! I am paying big $ for this, and then I get this message 😞

@Zebbler2Where did you find the phone/mail data for the support?

[Zebbler2]

It was available to me when I went to my Adobe account online.
Here's a shortcut I think you can use to get there:
https://account.adobe.com/support

[Michelle_Box8453]

Sadly, I am experiencing the same issue.